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Hi there, I've been posting my issue on Online Casino Suite and at the suggestion of the Admins over there, I have posted my gripe here in the hope of getting a resolution.
They gave the okay to post the thread here, and I hope Casino Meister don't mind if I do so:
http://onlinecasinosuite.com/forum/s...-owe-me-80-000
The meat of the thread and my complaint is as follows:
Basically, i registered an account with This is Vegas whilst my account was locked with SlotoCash (more about this later). I made a deposit with TIV in the amount of 1000usd with a 50% bonus introductory sign-up. So i was playing a few rounds of the game of Heavy Weight Gold at $20 and gradually worked my way to winnings of about $5000.
I then increased my bets to $50 and whilst playing this level at "max bet", hit the 7 free game round. Before i knew it, the blonde boxer was on the first reel, and three wilds were in the 2nd, 3rd and 4th wheels respectively and another blonde guy on the fifth reel - i racked up approx $30,000 on that bonus round alone. I kept playing and increased my bets to $100 a spin (I realize they don't allow that now - for obvious reasons), anyway, i kept on playing, hitting the bonus rounds a few times (the "KO" rounds) as well as the free spins a few times and after about 5 hours of playing managed to get up to approximately $83,000. I figured the bonus conditions were fully complied with.
I thought, okay, time to make a withdrawal so I withdrew the maximum amount of 5,000usd. 2 days later, I go back into TIV to find my account locked and my withdrawals reversed. I sent an email requesting why (there's no contact number). The reason was that "management was looking into it". Fair enough I thought, let's see how they can get out of this one. Anyway, after a number of emails being sent back and forth they tell me that I had a credit card issue with Sloto Cash and therefore they would not be paying me my winnings and my account would be locked. AND that this was "management's final decision" i.e we're keeping your money and you're not getting your $80,000 winnings. Nice response.
So the issue with Sloto Cash - I had been playing at Sloto Cash for quite a few months prior to registering with TIV (I liked or used to like Rival Games). One day Sloto send me an email saying that they received chargebacks from a credit card I had apparently used and wanted me to contact the bank to return those chargebacks. Problem was, the credit card was not mine, there was no way I could contact a bank I did not have an account or credit card with so obviously there was some type of fraudulent activity happening with my account through someone else. Sloto Cash and I came to the resolution that my account would be frozen (I had over $5,000 in my account with them at the time) and they would allow me to play again in three months to ensure that there was no more fraudulent activity on my Sloto account. We came to an agreement which both parties agreed to.
So, having a good relationship with Sloto and the VIP managers there, I explained to them my situation with TIV. They told me that they are in NO WAY RELATED to TIV and advised me to contact Rival directly who would resolve this.
So I did, and Rival did get back to me with "Sorry, TIV's management decision is final"....JOKE. I replied that my issues with Sloto Cash had been resolved and came back with a surprise response of "MANAGEMENT's DECISION IS FINAL"...thanks RIVAL !!! where's my 80 thou ??
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Originally Posted by gid88
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