is Winpalace secretly related to GoldVip???

[greasemonkey]

I ask this because my girlfriend just called me and said that she was on live chat regarding a payment issue and they told her to contact the account manager Sara. When they gave her the email addy it was sara@goldvipcasino.com !!!
I guess my girlfriend questioned support about this and they changed it to sara@winpalace and said they had accidentally copy and pasted it or some such thing. The best part is that she actually cut&pasted a good portion of the live chat for any proof.

so, is this possibly a mistake? It would seem on the surface that they are somehow related but maybe I am missing something or unaware of something. Any insight would be very interesting.

[KasinoKing]

This issue has already come up on the forum before.
See this thread: http://www.casinomeister.com/forums/...n-goldvip.html

KK

[greasemonkey]

This issue has already come up on the forum before.
See this thread: http://www.casinomeister.com/forums/...n-goldvip.html

KK

Very interesting, however it seems like the affiliate manager is denying the relationship.

I am wondering exactly what the relationship actually is between the 2 casinos - obviously winpalace is trying to hide the fact that they are related also.

[maphesto]

And another thread about same issue. Just a few days old.

Check my question and his answer in the post after:

http://www.casinomeister.com/forums/...tml#post375812

[greasemonkey]

And another thread about same issue. Just a few days old.

Check my question and his answer in the post after:

http://www.casinomeister.com/forums/...tml#post375812

Thanks guys. I apologize for the repeat thread here. It's scary that they try to hide this.
The whole issue that my girlfriend contacted winpalace about in the first place was that they only pay a maximum of 700$usd to her EWX account even though she had about 1000$usd cashout. They say that they pay in increments based on your player class but they don't spell out the criteria or the payout amounts, they just send arbitrary amounts to the player and make them request more of thier money later. It took about 60 days from cashout for my GF to get paid, then they only sent part of it.... I would recommend stay away from what I have read/heard. Rogue pit awaits.

[Ted Regalbar]

Hello,
I’m Ted representing Regalbar LTD the owner of Winpalace and Slotsjungle online casinos.

Let me start by saying we are not related to any other casino.
The customer support agent made a mistake.

Winpalace has been nothing but a reputable casino since the day it was launched more than a year ago, which is a considerable amount of time, and we have tens of thousands of satisfied customers to attest to that.

As we feel we have nothing to hide or be a shamed of,
I am adding the chat transcript between the customer support agent and the customers girl friend for your review.
As you can see the customer support agent has been polite and to the point.
She made a mistake, explained it and apologized.
On the other hand the customers girl friend was far from polite….

Ted.



Here is the full chat:

info: Please wait for a site operator to respond.

info: You are now chatting with 'Casino Support'

Casino Support: Welcome to Win Palace, how may I assist you?

Player: why if I cashout 1150 do you only send me 700?

Player: for what reason is the other 450 declined?

Casino Support: we send the money in severa; payments

Casino Support: several

Casino Support: you need to go to cashier

Casino Support: and make another request

Casino Support: for the rest of the money

Player: WHY?

Player: you didnt ask me to change it.

Player: you didnt email me to let me know

Player: why the hell would I have to ask for it several times?

Casino Support: you can read the terms and conditions in our website

Player: or you can just tell me

Casino Support: yes

Casino Support: it's written

Player: I don't see anywhere that you mention not honoring cashouts and having a 700 withdrawal maximum

Casino Support: that we send the money in several payments

Casino Support: depending on the vip level of the player

Player: give me the link then

Player: ??????

Player: show me please

Player: I don't see it

Casino Support: http://www.winpalace.com/en/banking/.aspx


Casino Support: The minimum withdrawal is $/€100. All withdrawals are paid in installments of up to $/€3,000. This is determined according to player class

Player: OK, so I asked for 1151. That is not 3000. Why did you only pay me 700?

Casino Support: up to $/€3,000. This is determined according to player class

Player: I hope you die tonight

Player: your such scum all of you

Player: online gaming sites

Player: scum buckets

Player: why don't you spell out which player class gets what maximum payments you stupid jerk?

Casino Support: thank you for wishing me the best

Casino Support: all the terms and conditions are very clearly explained

Casino Support: in the website

Player: thank you for being a liar, scumbag, thieving faggot

Player: yes "very clear"

Casino Support: all the terms and conditions are very clearly explained

Player: wellwhat is my player class?

Casino Support: The minimum withdrawal is $/€100. All withdrawals are paid in installments of up to $/€3,000. This is determined according to player class

Casino Support: you are a new player

Player: who says which "player class"

Player: where is my player class listed

Player: where is the scale in the terms that show you that new players only get 700?

Player: then must request again?

Player: what is the next step?

Player: where is THAT listed?

Player: how much do they get?

Player: where is the scale in this "very clearly explained" rules?

Casino Support: each player gets a different amount

Casino Support: depends on his vip level

Casino Support: is there something else i can help you with?

Player: yes, where is this scale at?

Player: in your "clearly explained rules'?

Player: show me the scale

Player: where is the player level listed?

Casino Support: you are welcome to ask your account manager about this

Casino Support: sarah@goldvipclub.com


Player: where is the scale showing how much they get paid/

Casino Support: depends on how long you've been playing with us

Casino Support: how much have you deposited

Casino Support: how much you've cashed out

Casino Support: it's different parameters

Player: ahhh. I see. So you are really goldvipcasino

Player: very nice to know that

Player: it explains so much

Player: so goldvipcasino and win palace are just "sister sites"?

Casino Support: sarah@winpalace.com


Player: haha. yes, but you are sister sites to goldvip though. I didn't know that before.

Casino Support: no we are not sister sites

Player: Can I have an account at both places?

Player: oh yes you are

Casino Support: no another player has an account with them

Player: so, can I have an account at both sites?

Casino Support: and wrote me this email address

Casino Support: and i copy pasted it by mistake

Player: he wrote you sarah at goldvipcasino????

Casino Support: sorry about this

Player: that makes no sense

Player: I bet you hope I keep this very quiet don't you?

Casino Support: we have are sister casino with slots jungle

Player: and are very much related to goldvip

Player: I am giving you a chance here... would you like me to just keep it quiet?

Casino Support: no i'm sorry but we have nothing to do with them

Player: stop lying

Casino Support: my mistake

Player: I am giving you a chance here

Player: do you

Casino Support: ahahahaha

Casino Support: a chance of what?

Player: want me to keep this quiet?

Casino Support: you are welcome to say what you want to say

Casino Support: it's a free country

Player: what country are you in?

Casino Support: the facts are we are sister casino with SLOTS JUNGLE

Player: and your relation to goldvip?

Casino Support: no relation at all

Player: your trying to lie to me

Casino Support: we are both RTG casinos

Player: do you or do you NOT want me to keep this quiet?

Casino Support: like a lot of other casinos

Casino Support: Kim , is there something else i can help you with?

Casino Support: there is nothing to keep quiet

Casino Support: if we were sister with another casino we would say it

Casino Support: like we are sister with slots jungle

Player: so sarah works for both then?

Casino Support: once again

Casino Support: sarah is working for winpalace

Casino Support: you are welcome to come other casinos if you want

Casino Support: and look for our sarah

Casino Support: is there something else i can help you with?

Casino Support: i wish you best of luck then

Casino Support: have a wonderful day

info: Chat session has been terminated.

[Tycoon83]

Wow, this casino is a rogue as it can get.

Multiple threads show they keep making "typos" about being related to GVC.

This group needs to be put on the "proceed with caution" IMO


So what if his girlfriend went off, what girls aren't crazy/bi-polar these days?

What you're doing now is try to put the attention on his g/f, so hopefully people will forget about your secret relationship with GVC.

So let's see again:

1.) One thread in April talks about a relationship between winpalace and GVC
2.) My thread, where the "live support" button from slotsjungle casino takes you to GVC live support
3.) This thread, where live support gives a gvc email address to the player


Obviously you guys failed at hiding your relationship. Something should be done with this group, as GVC is as rogue as it gets, and since this company is related to them, but keeps hiding it, who can trust winpalace/slots jungle?

[spiderlegz]

Hello,
I’m Ted representing Regalbar LTD the owner of Winpalace and Slotsjungle online casinos.

Let me start by saying we are not related to any other casino.
The customer support agent made a mistake.

Yeah right. Like anyone would believe that.

Same crappy rules on table games bonuses on both places that not a single other RTG has. And this post also has some quite damaging info: http://www.casinomeister.com/forums/...tml#post354130

[Casinomeister]

Wow, interesting conversation. I hope your boss knows you're posting chat sessions. I wouldn't want to see that bite you in the ass later.

Casino Support: thank you for wishing me the best

Glad your support hung in there.

But if you are as transparent as you claim to be - why hide your location? You're obviously not in the US.

Why doesn't Regalbar have a website? (sounds like a chocolate bar - who came up with that name? ) What's the actual URL, or is there one?

[Tycoon83]

Yeah I was going to go at him for posting the full chat without permission, but whatever.

Again, I think there's enough to label this group as proceed with caution at least. But that's just my two cents!