is Winpalace secretly related to GoldVip???

[greasemonkey]

I ask this because my girlfriend just called me and said that she was on live chat regarding a payment issue and they told her to contact the account manager Sara. When they gave her the email addy it was sara@goldvipcasino.com !!!
I guess my girlfriend questioned support about this and they changed it to sara@winpalace and said they had accidentally copy and pasted it or some such thing. The best part is that she actually cut&pasted a good portion of the live chat for any proof.

so, is this possibly a mistake? It would seem on the surface that they are somehow related but maybe I am missing something or unaware of something. Any insight would be very interesting.

 

[KasinoKing]

This issue has already come up on the forum before.
See this thread: https://www.casinomeister.com/forums/threads/rogue-casino-winpalace-aka-goldvip.37284/

KK

 

[greasemonkey]

This issue has already come up on the forum before.
See this thread: https://www.casinomeister.com/forums/threads/rogue-casino-winpalace-aka-goldvip.37284/

KK

Very interesting, however it seems like the affiliate manager is denying the relationship.

I am wondering exactly what the relationship actually is between the 2 casinos - obviously winpalace is trying to hide the fact that they are related also.

 

[maphesto]

And another thread about same issue. Just a few days old.

Check my question and his answer in the post after:

https://www.casinomeister.com/forums/threads/new-rtg-casino-slots-jungle.38955/

 

[greasemonkey]

And another thread about same issue. Just a few days old.

Check my question and his answer in the post after:

https://www.casinomeister.com/forums/threads/new-rtg-casino-slots-jungle.38955/

Thanks guys. I apologize for the repeat thread here. It's scary that they try to hide this.
The whole issue that my girlfriend contacted winpalace about in the first place was that they only pay a maximum of 700$usd to her EWX account even though she had about 1000$usd cashout. They say that they pay in increments based on your player class but they don't spell out the criteria or the payout amounts, they just send arbitrary amounts to the player and make them request more of thier money later. It took about 60 days from cashout for my GF to get paid, then they only sent part of it.... I would recommend stay away from what I have read/heard. Rogue pit awaits.

 

[Ted Regalbar]

Winpalace - a reputable casino

Hello,
I’m Ted representing Regalbar LTD the owner of Winpalace and Slotsjungle online casinos.

Let me start by saying we are not related to any other casino.
The customer support agent made a mistake.

Winpalace has been nothing but a reputable casino since the day it was launched more than a year ago, which is a considerable amount of time, and we have tens of thousands of satisfied customers to attest to that.

As we feel we have nothing to hide or be a shamed of,
I am adding the chat transcript between the customer support agent and the customers girl friend for your review.
As you can see the customer support agent has been polite and to the point.
She made a mistake, explained it and apologized.
On the other hand the customers girl friend was far from polite….

Ted.



Here is the full chat:

info: Please wait for a site operator to respond.

info: You are now chatting with 'Casino Support'

Casino Support: Welcome to Win Palace, how may I assist you?

Player: why if I cashout 1150 do you only send me 700?

Player: for what reason is the other 450 declined?

Casino Support: we send the money in severa; payments

Casino Support: several

Casino Support: you need to go to cashier

Casino Support: and make another request

Casino Support: for the rest of the money

Player: WHY?

Player: you didnt ask me to change it.

Player: you didnt email me to let me know

Player: why the hell would I have to ask for it several times?

Casino Support: you can read the terms and conditions in our website

Player: or you can just tell me

Casino Support: yes

Casino Support: it's written

Player: I don't see anywhere that you mention not honoring cashouts and having a 700 withdrawal maximum

Casino Support: that we send the money in several payments

Casino Support: depending on the vip level of the player

Player: give me the link then

Player: ??????

Player: show me please

Player: I don't see it

Casino Support:

You do not have permission to view link Log in or register now.

Casino Support: The minimum withdrawal is $/€100. All withdrawals are paid in installments of up to $/€3,000. This is determined according to player class

Player: OK, so I asked for 1151. That is not 3000. Why did you only pay me 700?

Casino Support: up to $/€3,000. This is determined according to player class

Player: I hope you die tonight

Player: your such scum all of you

Player: online gaming sites

Player: scum buckets

Player: why don't you spell out which player class gets what maximum payments you stupid jerk?

Casino Support: thank you for wishing me the best

Casino Support: all the terms and conditions are very clearly explained

Casino Support: in the website

Player: thank you for being a liar, scumbag, thieving faggot

Player: yes "very clear"

Casino Support: all the terms and conditions are very clearly explained

Player: wellwhat is my player class?

Casino Support: The minimum withdrawal is $/€100. All withdrawals are paid in installments of up to $/€3,000. This is determined according to player class

Casino Support: you are a new player

Player: who says which "player class"

Player: where is my player class listed

Player: where is the scale in the terms that show you that new players only get 700?

Player: then must request again?

Player: what is the next step?

Player: where is THAT listed?

Player: how much do they get?

Player: where is the scale in this "very clearly explained" rules?

Casino Support: each player gets a different amount

Casino Support: depends on his vip level

Casino Support: is there something else i can help you with?

Player: yes, where is this scale at?

Player: in your "clearly explained rules'?

Player: show me the scale

Player: where is the player level listed?

Casino Support: you are welcome to ask your account manager about this

Casino Support: sarah@goldvipclub.com


Player: where is the scale showing how much they get paid/

Casino Support: depends on how long you've been playing with us

Casino Support: how much have you deposited

Casino Support: how much you've cashed out

Casino Support: it's different parameters

Player: ahhh. I see. So you are really goldvipcasino

Player: very nice to know that

Player: it explains so much

Player: so goldvipcasino and win palace are just "sister sites"?

Casino Support: sarah@winpalace.com


Player: haha. yes, but you are sister sites to goldvip though. I didn't know that before.

Casino Support: no we are not sister sites

Player: Can I have an account at both places?

Player: oh yes you are

Casino Support: no another player has an account with them

Player: so, can I have an account at both sites?

Casino Support: and wrote me this email address

Casino Support: and i copy pasted it by mistake

Player: he wrote you sarah at goldvipcasino????

Casino Support: sorry about this

Player: that makes no sense

Player: I bet you hope I keep this very quiet don't you?

Casino Support: we have are sister casino with slots jungle

Player: and are very much related to goldvip

Player: I am giving you a chance here... would you like me to just keep it quiet?

Casino Support: no i'm sorry but we have nothing to do with them

Player: stop lying

Casino Support: my mistake

Player: I am giving you a chance here

Player: do you

Casino Support: ahahahaha

Casino Support: a chance of what?

Player: want me to keep this quiet?

Casino Support: you are welcome to say what you want to say

Casino Support: it's a free country

Player: what country are you in?

Casino Support: the facts are we are sister casino with SLOTS JUNGLE

Player: and your relation to goldvip?

Casino Support: no relation at all

Player: your trying to lie to me

Casino Support: we are both RTG casinos

Player: do you or do you NOT want me to keep this quiet?

Casino Support: like a lot of other casinos

Casino Support: Kim , is there something else i can help you with?

Casino Support: there is nothing to keep quiet

Casino Support: if we were sister with another casino we would say it

Casino Support: like we are sister with slots jungle

Player: so sarah works for both then?

Casino Support: once again

Casino Support: sarah is working for winpalace

Casino Support: you are welcome to come other casinos if you want

Casino Support: and look for our sarah

Casino Support: is there something else i can help you with?

Casino Support: i wish you best of luck then

Casino Support: have a wonderful day

info: Chat session has been terminated.

 

[Tycoon83]

Wow, this casino is a rogue as it can get.

Multiple threads show they keep making "typos" about being related to GVC.

This group needs to be put on the "proceed with caution" IMO


So what if his girlfriend went off, what girls aren't crazy/bi-polar these days?

What you're doing now is try to put the attention on his g/f, so hopefully people will forget about your secret relationship with GVC.

So let's see again:

1.) One thread in April talks about a relationship between winpalace and GVC
2.) My thread, where the "live support" button from slotsjungle casino takes you to GVC live support
3.) This thread, where live support gives a gvc email address to the player


Obviously you guys failed at hiding your relationship. Something should be done with this group, as GVC is as rogue as it gets, and since this company is related to them, but keeps hiding it, who can trust winpalace/slots jungle?

 

[Tengil]

Hello,
I’m Ted representing Regalbar LTD the owner of Winpalace and Slotsjungle online casinos.

Let me start by saying we are not related to any other casino.
The customer support agent made a mistake.

Yeah right. Like anyone would believe that.

Same crappy rules on table games bonuses on both places that not a single other RTG has. And this post also has some quite damaging info: https://www.casinomeister.com/forums/threads/rogue-goldvipclub-winpalace.36817/

 

[Casinomeister]

Wow, interesting conversation. I hope your boss knows you're posting chat sessions. I wouldn't want to see that bite you in the ass later.

Casino Support: thank you for wishing me the best

Glad your support hung in there.

But if you are as transparent as you claim to be - why hide your location? You're obviously not in the US.

Why doesn't Regalbar have a website? (sounds like a chocolate bar - who came up with that name? ) What's the actual URL, or is there one?

 

[Tycoon83]

Yeah I was going to go at him for posting the full chat without permission, but whatever.

Again, I think there's enough to label this group as proceed with caution at least. But that's just my two cents!

 

[Marie2473]

Surely this is dodgy behaviour and the chattranscript should never have been posted with username and all, BUT i still dont think that u should say things like: I hope u die tonight, jerk and fagott..... beeing rude usually solves nothing!!!!

 

[KasinoKing]

Hello,
I’m Ted representing Regalbar LTD the owner of Winpalace and Slotsjungle online casinos.

Let me start by saying we are not related to any other casino.

What about Mayflower casino then?

KK

 

[winbig]

The customer support agent made a mistake.

How did they make a mistake? Why would they have goldvipclub on their mind and type that instead, unless they're providing support for goldvipclub as well?

 

[kavaman]

Here is what i think.

a. Its highly unfair to pay more to the big fishes per week.
b. This is definately NOT clear on winpalace website. I got the understanding that it is 3000$ per week , not a penny less, if a player has a bigger win he is paid according to the 3000$ schedule per week, not the way that the casino just picks an amount they WISH to pay, and pay that much. Like the player said, these player "classes" are not shown on the website at all.

 

[XOXOXOXOXOX]

So what if his girlfriend went off, what girls aren't crazy/bi-polar these days?

 

[Tycoon83]

 

[greasemonkey]

Obviously my GF is nuts and that was REALLY rude of her to wish death on someone, but she has said/done worse to me Just kidding.

On a serious note However, her points are strong. It isnt clearly explained as to how much of your money they give you when you make a withdrawal. It is HER money, not theirs to mess around with.
Also, it is just crazy to think that they are not related now. The excuse is just silly. It's like me making a mistake and calling myself Bryan Bailey to someone.
She was also frustrated because she went through an affiliate site for winpalace and had not heard about it being "rogue". She did know that GVIP is a crap heap of a place because she had made the mistake of playing there months ago.
She is even more angry now (and extremely embarrassed) that she knows her conversation is posted on a public message board for all to see.

Does she have any actions she can take against this place for doing that or is it just "common courtesy" types of things to not post private conversations?

 

[Casinomeister]

I think that one can read a little deeper into this thread. Please note that the casino rep has not replied to my questions about his location and about his business Regalbar Ltd.

He's not in the US, and his "company" doesn't really exist - at least not in the cyber world.

As for posting the chat session, perhaps he feels that if players are allowed to post their chat sessions, then why can't operators. Well, for one thing it's unprofessional, even if you want to make a point. All he had to do was state that the player was abusive - that's all. He didn't need to prove it with an example.

We have a (new) policy in the forum that posts will not be deleted (unless they are spam). I will remove the username - because that was not cool. Apparently, Ted Regalbar is not concerned that posting sensitive information like this will have any repercussions. Again, this is a reflection on how their administration handles player situations: name and shame.

 

[rouletteguy]

A customer support rep is aynonymous (more or less) when a player posts a chat session. This Guy's girl friend isn't. That's just not cool!. But what about this........

The player was asking about player VIP levels (silver gold platinum)possibly the rep asked someone else and found you had to be a member of the "gold VIP club" to make full withdrawals, (it was apparent she tried to avoid answering by constantly directing to T/C) possibly the rep asked someone "who is in charge of Gold VIP club members" and she got the answer Sarah. Being new she automatically assumes there should be a link to sarah@goldvip.com asks someone how do i get a link to sarah at gold vip club and gets it to copy and paste.

But the disclosure of chat transcripts without an OK from the player creates a huge trust issue." Blah, blah, blah, we're big on keeping your info confidential" YEAH it really seems it.

 

[Tycoon83]

lol come on, I should just ignore all your posts now for even saying the rep was new and THOUGHT there was a sarah@goldvip.com

You should work for the casino though, your excuses are just as good as theirs.

 

[Ted Regalbar]

Where have we come to that our actions for the past year and a half are not taken into consideration??
There has NEVER been a player that was not payed.
There has NEVER been an issue that we did not resolve.
There has NEVER been a post that we did not reply to.

Of course we mask our management location, we are a US friendly casino....
for the same reason we do not have a website, and to the best of my knowledge no RTG USA friendly casino owner company has one.

To say that we hide because we do not have a website is absurd.

I am sure anyone can post what ever they want, but to say that Winpalace is a rogue casino after we payed out millions of $$ to our winners...

 

[takethemoney]

Where have we come to that our actions for the past year and a half are not taken into consideration??
There has NEVER been a player that was not payed.
There has NEVER been an issue that we did not resolve.
There has NEVER been a post that we did not reply to.

Of course we mask our management location, we are a US friendly casino....
for the same reason we do not have a website, and to the best of my knowledge no RTG USA friendly casino owner company has one.

To say that we hide because we do not have a website is absurd.

I am sure anyone can post what ever they want, but to say that Winpalace is a rogue casino after we payed out millions of $$ to our winners...

Well, I see this thread has awakened you and hit a nerve. Thanks for showing up. Now, can you please address the question at hand. Are you connected in any way to Gold VIP Casino? It's a pretty simple and straight forward question, which you seem to have avoided altogether.

 

[Ted Regalbar]

From my first post:

Hello,
I’m Ted representing Regalbar LTD the owner of Winpalace and Slotsjungle online casinos.

Let me start by saying we are not related to any other casino.

 

[greasemonkey]

From my first post:

OK, so your stance is that you are not related. Can you please explain how your customer service makes a mistake like that? Can you also explain how your live chat takes you to goldvip support? Can you also explain why your support claims to be from goldvip then changes it when they realize what they have done?
How come your casino never mistakenly claims to be clubworld or rushpod or inetbet?

 

[Ted Regalbar]

Yes i can explain,
any thing that has happened previously was due to RTG set up issues, has you know RTG, as the software provider, controls all of those issues, including hosting, IP's and live chat configuration, that information was already posted in the replies to any previous post.

Now, let me ask you this:
Can you explain how come there isn't one single player that has not been paid?
Can you explain how come there isn't a post we didn't reply to?
Can you explain how come there isn't a problem we didn't resolve?

after all I read a few posts on this thread claiming Winpalace isn't a legitimate operation, can you please direct me to all of the posts with customers complaints? those are always the first indication of a rogue operation, but it seems I don't see any.