Casino La Vida - cashout without the standard 20£ deposit?

[PaaskeDenmark]

Hi there

I have not been so active lately
But today i thought i would give Casino La Vida a chance...
As i have found that they give new players a 10$£Euro no deposit bonus.
I can not give You link, but if You search in google then You will find it

And it was really nice start with this casino, i registered a credit card. And contacted support when i would be credited.
And got answer after only 17 min., with answer i should had known because it actually states on the casino, that You just need to log out and in. And then the 10 credits would be there.

And here is my fairytale story

I have only played thunderstruck II with the bonus with 60 cents to 1,20 cents bets...
And i managed to get really big wins...
And hit free spins 5 times and also got lots of gold archieved on the paytable
Also the Wildstorm bonus feature came 3 times, and had some crazy wins like 90 pounds, 60 pounds and also 187 pounds in a freespin bonus with only 0.90 cents...

And now ive reached the wager requirements and acount stands at 253£
And it states in terms and conditions that a max of 250£ is allowed, so thats just perfect.

I am so happy about this, as my wallet is empty, and really could use money because me and my fionce need to pay 200 pounds for car insurance

So what a nice gift, and must say the gods has been with me.

I have now contacted support again, to ask if its possible to cashout without the standard 20£ deposit they want.
Because if i send all my identiy proof etc.. then i cant see the problem.
I have sent them copy of my credit card front/back, proof of residence utility bill. driver license front/back.
Hoping it will be possible to get withdrawal to my moneybookers.

I know other casinos etc will allow that.
Last month i won at Intertops on poker, and they let me withdraw to moneybookers after sending proof of identity etc.

Now i just hope things will go easy and the money will arrive soon

Anyone here got any experience with Casino La Vida?

They seem to be good, had quick response from Support and so. and its on accredited casinos here at casinomeister.

Also i hope we can get a REP in here if casinomeister has not allready got one...

Ill keep You all updated.

 

[maxd]

Also i hope we can get a REP in here if casinomeister has not allready got one...

Did you look at the Rep list? There are two: WayneRedreturns and RedFlush Host. They should have been your first point of contact.

 

[KasinoKing]

I have now contacted support again, to ask if its possible to cashout without the standard 20£ deposit they want.
Because if i send all my identiy proof etc.. then i cant see the problem.
I have sent them copy of my credit card front/back, proof of residence utility bill. driver license front/back.
Hoping it will be possible to get withdrawal to my moneybookers.

I think it extremely UNLIKELY that they will pay you without making a deposit.
But hey, surely it's worth depositing £20 to get £250 free!

Well done on your great win! :notworthy
(But watch that TS2 - I had a great run first time I played it, but it came back & bit me in the ass!)

KK

 

[PaaskeDenmark]

Thanks KK
Why did U guys change subject to Casino La Vida - cashout without the standard 20£ deposit?

I wanted to tell a bit about casino, and also their quick service, and just hear what other peoples experience is....

The main subject is not if i can cashout with or without the 20£ deposit...

Casino is reading in here and im sure they wont let me for sure now...
Because if they would let me, then everyone will stand in line hehe

Reason is i can afford the deposit until i get paid on 26th
And really need the money now

Oh well lets wait and see....hope i can get a loan from someone, so i can deposit into my moneybookers or neteller or paypal.

 

[SlotMonster]

I think it extremely UNLIKELY that they will pay you without making a deposit.
But hey, surely it's worth depositing £20 to get £250 free!

Well done on your great win! :notworthy
(But watch that TS2 - I had a great run first time I played it, but it came back & bit me in the ass!)

KK

I am fully agree. This is a "minimum required deposit" to proof your identity, and of corse they hope you'll play with your money a little

Few years ago I registered at Casino Tropez (iirc) and got $50 ND, played it and mamaged to build my bankroll up to $210. They asked me to make a $20 deposit to confirm my payment option, and I deposited $20 from my Moneybookers acct. They accepted it and I requested a w/d. Money hit my acct. in two business days!

 

[PaaskeDenmark]

Thanks guys.

Yes i do agree and understand in this.
What i am saying is just, that why is a deposit needed to proof identity etc.. ?

I have forwarded them credit card front/back, driver license and proof of residence.

Just had answer from support this morning >>

Kindly note that we have received your documents and thank you for sending them. We have forwarded them to our finance team who will evaluate them and get back to your accordingly.

Once we have received a response from the finance team we will notify you of the progress pertaining your withdrawal.



Just i havent heard anything about my long email i sent them.... this answer is from my documents email

Fingers crossed

 

[maxd]

Why did U guys change subject to Casino La Vida - cashout without the standard 20£ deposit?

I did it. And I did it because that seemed to be the point of your post.

You gave us some background info then said "I want to withdraw without having to abide by the rules. I hope they go for it and I'll keep you posted."

As far as I'm concerned you're putting pressure on the casino to give you what you want and look good in public because you made the issue public. In other words you're using the boards to pressure the casino to get what you want.

My apologies if this is an overly harsh interpretation of your post. If I've misunderstood then feel free to rephrase your post and I'll reconsider the retitle.

Generally speaking though, in a circumstance like this I thought it only reasonable that everyone should know what this was really about, not that it was a general observation on the casino which is what the original title was more or less intended to convey.

Oh, and you still haven't answered the question regarding the reps. Did you look? Have you tried contacting them? All of that should have preceded your attempt to pressure them here on the forums.

 

[AudiManinBoro]

I will be very surprised if you get a withdrawal without making a deposit first, very very surprised in fact. But good luck with it

I joined this casino as well and they seemed kosha, i have no probelms with them apart from their crappy weekly bonuses of 33 % You only get higher if you deposit a million So ive never deposited since, il stick with the casinos that offer 100 % every week WITHOUT having to be a high roller

 

[Mallorca]

I will be very surprised if you get a withdrawal without making a deposit first, very very surprised in fact.

Hi,
I would not be that surprised.I got paid $250 without making any deposit first. I just sent them my ID documents and chose Neteller as my payment method.Got paid within 48h.That was about two month ago.
I made my first deposit with them last week,won again, made a withdrawal last Friday and got paid today so I would not be surprise if this player gets also paid.

Mallorca.

 

[PaaskeDenmark]

Hi Mallorca

Thank You very much for Your input
Sounds very good, at least gives me a hope that this can go trough
And i will be making lot of deposits in the future acutally from i recieve these money and when i get paid from work end of month...
Because at Thunderstruck i have allready build up something nice, so hope i can catch the 2,4 million coins on wildstorm HEHE

 

[PaaskeDenmark]

I did it. And I did it because that seemed to be the point of your post.

You gave us some background info then said "I want to withdraw without having to abide by the rules. I hope they go for it and I'll keep you posted."

As far as I'm concerned you're putting pressure on the casino to give you what you want and look good in public because you made the issue public. In other words you're using the boards to pressure the casino to get what you want.

My apologies if this is an overly harsh interpretation of your post. If I've misunderstood then feel free to rephrase your post and I'll reconsider the retitle.

Generally speaking though, in a circumstance like this I thought it only reasonable that everyone should know what this was really about, not that it was a general observation on the casino which is what the original title was more or less intended to convey.

Oh, and you still haven't answered the question regarding the reps. Did you look? Have you tried contacting them? All of that should have preceded your attempt to pressure them here on the forums.

Hi MaxD

No hard feelings, i understand why You did what You did, if You misunderstood

But let me put it right then, because You have taken it all wrong what i actually posted.

I explained that i hoped they will pay me without i have to make the 20£ deposit. As i have provided all documents to proof my identity, which that deposit is generally for.
Reason is honest that i right now cant afford making that deposit which i also explained.

I didnt make the post to put pressure on the casino either.
But as a build up if needed, if this makes sense.
I wanted to hear other peoples opinions about this casino etc...
As i have got a good start feeling about it.
And wanted to share this that i was able to win, so also to make some good views.

Sorry tired from work just got home, and also not perfect in my english when i have to write i quick
But hope this all makes sense.....and hope some of You other guys can back me up on this...
This was not just about making deposit.

And i will only contact the REP's if this will be needed, and i dont get a satisfactory answer back from casino support....
Ive still not had a reply from my email

Only from my documents email >>>

Kindly note that we have received your documents and thank you for sending them. We have forwarded them to our finance team who will evaluate them and get back to your accordingly.

Once we have received a response from the finance team we will notify you of the progress pertaining your withdrawal.

 

[PaaskeDenmark]

Did you look at the Rep list? There are two: WayneRedreturns and RedFlush Host. They should have been your first point of contact.

Hi Max found this might have looked wrong hehe, i didnt mean we need a REP in here because of my withdrawal.....it was just so the casino has a REP
Which i have also writen in my email to the casino just to help

 

[PaaskeDenmark]

Had a nice chat with their live chat earlier
Was very pleasant, she told me that everything is in order with documents, and that my withdrawal will be proccesed later today...also the 24 hour pasted earlier 3 hours ago.... so now ill just await.
Looks like a place i will play in future if withdrawal turns out well

 

[same_old]

Upside, inside out she's livin Casino la vida loca
She'll push and pull you down, livin Casino la vida loca
Her lips are devil red and her skin's the color mocha
She will wear you out livin Casino la vida loca Come On!
Livin la vida loca, Come on!
She's livin Casino la vida loca.


It's my new thing everyone, dont hate me

 

[PaaskeDenmark]

Upside, inside out she's livin Casino la vida loca
She'll push and pull you down, livin Casino la vida loca
Her lips are devil red and her skin's the color mocha
She will wear you out livin Casino la vida loca Come On!
Livin la vida loca, Come on!
She's livin Casino la vida loca.


It's my new thing everyone, dont hate me

NICE ONE :notworthy

 

[AudiManinBoro]

Quick, somebody shoot him now, before he gets carried away lol My ears cant take anymore!!!!!!

 

[PaaskeDenmark]

Got this answer trough email today????

HI xxxxxx

James here from the casino

We have looked at your account regarding your withdrawal and unfortunately according to the terms and conditions of the promotion we will be confiscating your withdrawal as you did not meet the requirements of the promotion.

Below are the terms of the promotion and I have also highlighted the section of the terms particularly relevant to players wishing to cash in on the free bonus
1. This promotion is only available to new Real Players referred via specific web sites or promotional links
2. The offer is not available from the customer service centre
3. Players must register a valid financial account / payment method to qualify for the $/£/€/CAD10 (or local supported currency) free
4. *** Because NO purchase is required the total winnings on all NO-DEPOSIT bonuses are limited to $/£/€/CAD250 (or local supported currency) maximum.Should the player win in excess of $/£/€/CAD250 (or local supported currency) the excess will be removed from the players account before fulfilling the cashin.**
5. *** Players need to make a minimum deposit of $/£/€/CAD 20 (or local supported currency) before cashing out
6. Minimum initial bonus wager requirements and minimum cashin requirements apply.
7. General Terms and Conditions Apply
Should there be anything further that you require kindly contact us and we will be glad to assist you.

Best Regards
James


Casino La Vida Helpdesk
[email protected]
Call Toll Free: Canada 1.866.251.8947 | UK 0 808 234 2091
Germany 0800 180 6620 | Italy 800 873 087
Australia 1800 303 562 | France 0800 910 882
Toll Free Fax: Canada 1.866.999.0328 | UK 0 808 234 6801
Speak to me in real time through our live chat facility . Casino La Vida supports Responsible Gaming .





What is going on here?? I have been on livechat as well, requesting this to be sent to management. As this can not be right.

Ive been in contact with them since i made the playtrough, and asked about the withdrawal. Ive been on livechat a couple times as well.

I have copy of everything as well. Emails and livechat.

I even explained i finally last night managed to get 20 pounds to my moneybookers. But at that stage it was to late i had asked for the withdrawal sunday night, just to speed up the procces hopefully...
The 250 pounds was taken and there was still 3 pound something in the account. So i didnt want to make the 20 pound deposit before i heard back from my many emails...

So what is this all about? i have followed all rules, playtrough, play correct only play thunderstruck II slot, only been doing 0,60 - 1,80 pounds bets.
So everything has gone by the book.

And then suddenly now they turn around and tell me the 250 pounds have been confiscated???????


Please i need urgent help on this now guys.

How are the rules with pitch a bitch....

Can i complain trough a REP ? i have allready messaged them yesterday but not heard anything.

How should this be solved? i am surely in my rights to the winnings right? it states nothing that winnings will be confiscated because of that?

I could understand if it was fraud , or multiple account, or that i had play not legal games etc... but this is not the case.

 

[WayneRedreturns]

Hi PaaskeDKnowUK,

Unfortunately the bonus terms and conditions cannot be waved. The terms are clear that you cannot withdraw before you have made the £20 deposit. As the terms have not been met, the balance has been confiscated as all wagering is void.

Best regards,
Wayne

 

[PaaskeDenmark]

This can not be a rule for confiscating my win??? i have been in contact with casino every day, but not had any reply to my email sent just after wagering was completed.

 

[KasinoKing]

Hi PaaskeDKnowUK,

Unfortunately the bonus terms and conditions cannot be waved. The terms are clear that you cannot withdraw before you have made the £20 deposit. As the terms have not been met, the balance has been confiscated as all wagering is void.

Best regards,
Wayne

Can you please clarify which term has not been met?

Sounds like you're saying because the player asked for the withdrawal BEFORE making his deposit that you are confiscating his winnings.
Is that the case?

KK

 

[KasinoKing]

Please i need urgent help on this now guys.

How are the rules with pitch a bitch....

Start from here: https://www.casinomeister.com/player-arbitration-pab/

Make sure you comply with all the terms this time.

KK

 

[marioking24]

Yes! That´s the case KK!
I still find it a little hard to confiscate the entire amount!

 

[maxd]

@PaaskeDKnowUK: friendly word of advice, don't even think of submitting a PAB until you have read the Pitch-A-Bitch FAQ <<-- click and read!

 

[PaaskeDenmark]

Thanks KK and Max
I will not post anything more in here then, because i understand from PAB rules, that i should never had discussed this in my thread Hope my PAB can go trough though
Ive read the rules allready yesterday like 11 times, but still a bit confused

 

[maxd]

Confused? Just ask, I'm sure we can clear things up for you.

 

[PaaskeDenmark]

Thanks Max :notworthy

Its just because in the PAB rules it states that i shouldnt had mentioned my case here in forum. But from start i never thought that i would end up getting my winnings confiscated

But i am going to fill in the PAB now, will prob take a long time. I want to make sure i do it correct and with all information as well

A big thanks to You all in here

 

[PaaskeDenmark]

Hi all.

A PAB has now been submitted.

I will refrain from commenting anything to regards my case or in this thread until my PAB has been closed/solved.

Thanks to everyone with Your comments and help.

 

[mattsgame]

GRRRR

Hi PaaskeDKnowUK,

Unfortunately the bonus terms and conditions cannot be waved. The terms are clear that you cannot withdraw before you have made the £20 deposit. As the terms have not been met, the balance has been confiscated as all wagering is void.

Best regards,
Wayne

This can not be a rule for confiscating my win??? i have been in contact with casino every day, but not had any reply to my email sent just after wagering was completed.

i'm starting to lose faith in a lot of casino's these days,(sadly i have just started promoting some, I'm really starting to think maybe its not such a good idea.)

Where has communication between casino's and players gone?

From what the OP has said albeit YES he was trying to see if he could get the $250 Bonus without the $20 deposit.

He had contacted live chat and emailed them on several occasions. WHY not then can't someone say HOLD on champ you need to make a $20 Deposit before you can have that $250 Bonus!

Instead they tell the OP the docs are in order etc etc etc.

Do they not tell him deliberately to then turn around a laugh and say WELL you did not do this so no moneys for you.

The silly thing here is the fact a player is turned off & will not return. I understand if some out right breaks T&C i fully support a casino doing what ever it is they do as these people make it harder for the rest of us.

A silly mute point is the fact in there own T&C they say "contact us and we will be glad to help"

I do understand the player has some responsibility but where does the Casino's (not just this casino in particular) start & when should they take none.

Obviously we don't know the full story i'm just going by whats posted here.

Rant over.. maybe i'm not in a good mood today (don't usually post like this) but i'm slightly seeing things in a different light lately.

Cheers

Matt

 

[JasonXorg]

I agree this is ridiculous. Sure, asked a withdrawal first but he did have the intention to deposit if needed. The casino could have easily just put a hold on his request until his deposit was in. Very childish to snatch his money and say "sorry, you didn't abide the rules". There was no abuse whatsoever.

Besides, this term is probably for that specific promotion because on the T&C on the casinosite don't mention a deposit requirement (or I have missed it):

No Deposit Bonus (where offered) Terms And Conditions
1. No deposit bonuses (where offered) are only available to new Real Players.
2. Because NO purchase is required the total winnings on all NO-DEPOSIT bonuses are limited to $/£/€/AUD/CAD250 (or local supported currency) maximum. Should the player win in excess of $/£/€/AUD/CAD250 the excess will be removed from the players account before fulfilling the cashin.
3. Minimum initial bonus wager requirements and minimum cashin requirements apply.

 

[KasinoKing]

Do they not tell him deliberately to then turn around a laugh and say WELL you did not do this so no moneys for you.

The silly thing here is the fact a player is turned off & will not return. I understand if some out right breaks T&C i fully support a casino doing what ever it is they do as these people make it harder for the rest of us.

Obviously we don't know the full story i'm just going by whats posted here.
Rant over.. maybe i'm not in a good mood today (don't usually post like this) but i'm slightly seeing things in a different light lately.

Cheers
Matt

I'm not in a good mood either and this issue is DEFINITELY not improving my state of mind.

I totally agree with everything you posted Matt.
Seems too many casinos have lost the plot...

KK

 

[maxd]

Guys, there's a PAB on the table so let's wait and see what the casino has to say for themselves before we sent out the lynch parties, no?

 

[maxd]

The PAB is complete. My decision was to support the casino and reject the OP's claims against them.

My decision is primarily based on emails the casino people received from the OP: from the very beginning it was clear he had no intention of depositing and he constantly made reference to the good things he could do for them here on Casinomeister if they saw things his way. This is unacceptable and unsupportable behaviour. Case closed.

 

[Marie2473]

Well, as in so many other cases I am sure we do not have the whole story but i just dont understand why people have to bring up Casinomeister in livechat and emails with the casinos.

 

[maxd]

Yeah, me neither but I have to say "bringing it up" is one thing but

I'm on Casinomeister, have you heard of Casinomeister, Casinomeister is very popular, it would be great for you to be mentioned on Casinomeister and I'm on Casinomeister so I could mention you on Casinomeister ...

is a whole other thing.

Of course I'm not actually quoting the OP and he may not have been aware of the effect of his statements, but I trust you get the idea.

 

[PaaskeDenmark]

Hi there. I have had computer problems, and not able to answer on this. Can tell that im furious about the decision

One thing is what the casino has told You another thing is that i suddenly now get accused for "blackmailing" ???

I have allready sent a long email to Casino La Vida which i have asked support kindly to forward to pitboss. Also spoke on live chat when i deposited the other day (they gave me 111% on top of my 20£ deposit) so got 42,20£ to play with, i told in chat i did not wish to play with the bonus and kindly asked to get it removed, but Kim took them off and added them to cash balance instead, which i off course told, because would not risk any problems But that was very kind, allthough i did loose them anyway, but happy and appreciate how kind "Kim" was in support. I didnt want to talk about my case on there, but Kim was very friendly, so had a long chat.

But again i havent heard answer from my email for days.

Excact same thing happened, when i sent them emails BEFORE and after i won the 250£ .

Will it be ok for me to post my emails i have sent to them? and also answers.

I have never had answer on my first and 2nd email. Where i allready in my first email tell them that i would like their REP to contact me etc... i cant see blackmail in that, in 2nd email i was asking about the issue with depositing....

i have NEVER had any answers.

So where is it that the decision here is fair?

Also MaxD in the email i recieved ragarding the PAB, You tell me that now its suddenly a new term being used???

Based on all of the the casino's decision was to pull your balance per
the following in the Terms:

> 9. In the event that the casino deems a player to have
> misused a casino account for the exploitation of
> promotional offers, without ever demonstrating any degree
> of risk with personal funds or serious intention to play,
> the redemption of all such promotional offers, including
> but not limited to sign up bonuses, will be suspendedy
> until such time as the player demonstrates a playing
> history whereby a risk of personal funds is periodically
> demonstrated at the casino.

Ever demonstrating any degree of risk with personal funds ?????

Where is it You have to risk Your own funds when its a NO DEPOSIT bonus???
You need to deposit 20£ for fraud/identity issues, and can then withdraw 270£ straight away anyway? so where is it a player has to risk his own money???

Only thing there was requested was a deposit of 20£, which i can see now in the backlight, that i was in a big rush to recieve my winnings as quick as possible, but i did all i could to ask casino about the rules, if i could withdraw, if all docs was provided.

Also can someone explain how another player or other players can withdraw 250$ winnings WITHOUT a deposit???

I have no problem in risking my OWN money... i think the several casinos i have VIP status can proof this.

Also tried winning on a Rival casino on a no deposit, where i also was short on money that time, and asked the same way.....nothing wrong in that??
I also deposited several times on that casino after i recieved my winnings.

But what are other players here's view on this? It surely cant be fair this??

Can i post all my emails? or how can i do this to proof my rights.... All You here might look different when You read my emails, but im sure You will understand my situation and give me thumbs up on this....

What should i do from here?

and i surely dont want to be called a BLACKMAILER!!!! or getting told now that ive been trying to cheat or something like that....that is not fair!!

But please can KK or and MAX please tell me if im allowed to post the email i recieved from the PAB, and also all my emails?

I am also still awaiting answer from Casino La Vida..... will post answer from them as well, this thread was also not about putting presure on anyone from the start.... which was misunderstood from Max earlier in the thread, but i explained it all as well....

I can help that im danish, and have some problems with compiling my emails, and make them a bit maybe over excited..... i never this in the belive that my winnings would be confiscated.

Ive checked my account at La Vida, and can see the 250£ comes up as "work in progress" now, so maybe there is still hope? allthought because i had the small free amount i am happy about that, so its not really 250£ but 227,80£

 

[PaaskeDenmark]

No one with any help / comments here? i feel a bit leftout here, also still not any answer email from Casino La Vida.... sent on 3rd of june, but i respect that it will take time to be looked proper into my email off course
But hope You guys can back me up here, as i allready mentioned, i will be happy to send all my email to You guys or post them here, i can even take screen shots if needed...

 

[puppydog07]

Sorry, but im going to say what everyone is thinking

Hi Paskeuk,


Just leave this be....you have made the choice not to abide by the rules(those of depositing before the withdrawel) so now its a case of you have made your bed...now lie in it..

NO ONE here is going to support you in blackmailing a casino....with the use of this site.

Learn by your mistake and move on>>>>>

 

[kakata]

why didnt you frikkin made that frikkin deposit? I cant believe it...u didnt have 20 bux that would have given you 250?mah?
you just gave the casino the right to do something you could have easily avoided.(not that I approve what the casino did anyway)
Beside that you made em undearsteand that you wouldnt be a good customer anyway....too many times you said "I have no money Im short Im broke I need for car insurance"

 

[PaaskeDenmark]

why didnt you frikkin made that frikkin deposit? I cant believe it...u didnt have 20 bux that would have given you 250?mah?
you just gave the casino the right to do something you could have easily avoided.(not that I approve what the casino did anyway)
Beside that you made em undearsteand that you wouldnt be a good customer anyway....too many times you said "I have no money Im short Im broke I need for car insurance"

I managed to get hold of the 20 pounds, but only with a ukash voucher because a friend lend me, i played on party casino, managed to play a bit and withdraw the money to moneybookers, so i actually managed to have the 20 pounds ready for the deposit, i have also contacted the casino several times. Also i almost cancelled the withdrawal on the night, but thought worst thing can happen is they just put my withdrawal on hold, and then i would make the deposit.
So cant see anything wrong in that. Yes my mistake was asking for withdrawal beforehand, but still not see it confiscation my winnings.

 

[PaaskeDenmark]

Hi Paskeuk,


Just leave this be....you have made the choice not to abide by the rules(those of depositing before the withdrawel) so now its a case of you have made your bed...now lie in it..

NO ONE here is going to support you in blackmailing a casino....with the use of this site.

Learn by your mistake and move on>>>>>

I did NOT blackmail the casino!!! i made this last long post to defend my rights.
Also i do not like that MaxD actually says thank you for this post
Should be the one backing a player up until opposite prooved.
Have i had a chance to show off my emails? did i ever get answer from my email i sent before i even started playing or just after?? NO
I also asked MaxD to send my last email, had no reply. Which it states in the PAB, that i have a final saying. Which will be sent to casino.
So must say i am not happy. Why is it i can get my chance to proof this. Instead of getting accused of blackmailing????

 

[maxd]

I also asked MaxD to send my last email, had no reply. Which it states in the PAB, that i have a final saying.

I told you I would forward a final message from you to the casino if you provided one. This was the actual text:

> If you have a final message you would like me to forward to
> the casino on your behalf I will. Players who wish to
> plead their case to the casino will often take this
> opportunity to do so.
>
> Beyond forwarding that final message my efforts on this
> issue have come to an end. In particular I will not
> engage in further discussions or debate: I'll forward your
> message if you provide one and that is all.

You supplied a message to them, I forwarded it to them, I'm done. Where is the problem?

I do not believe the PAB process says anywhere that you have "a final saying" except insofar as the "final message" mentioned above. Please point out where it says otherwise.

Insofar as the blackmail issue goes this was my text to you on that subject:

> Based on the emails you sent to them from the time you
> opened your account it was clear that you had no intention
> of depositing. Furthermore, whether you intended it or not,
> your constant reference to Casinomeister and how you could
> post good things about them if they made you happy stinks
> of blackmail: you were trying to coerce them into giving
> you what you wanted.

That is and remains true, AFAIC. In your first two emails to Support you mentioned Casinomeister by name four times and made at least five offers to post on the site for them, say good things, help get them customers, etc, if they could and would "make me happy".

This may not sound like blackmail to you but it very much does to me. And the casino people read it the same way. If you are innocent then I'm sorry but you were either very naive or very careless in your emails. If nothing else I strongly recommend you learn from this and NOT do it in the future.

 

[PaaskeDenmark]

Thanks for your input Max. I also appreciate You efforts and help, i know this is free. I am not complaining in regards to Your help. Its the twist with the casino.

First of all how can a casino be accredited if they dont answer customers email at all??

Here is my first email ! even before i started playing. I sent it as a good thing, not to try blackmail etc.. i could just as well had lost the 10£ so who cares..

From: xxx ([email protected])
Sent: 16 May 2010 17:08:57
To: [email protected]
Hi there

I am happy to have joined Your casino, and cant wait to try it out with the nice free 10£$ free no deposit.
I was hoping You could help getting my account credited or do u know how long it will take please?
I have now registered my credit card with details etc.

I am also very active at casinomeister forum, i am not sure if You know about this place, but its the biggest casino online forum, with accredited casinos.
So would like to see someone from Your casino being active there as a helper/contact person
I can help with this if You would like to.
And i can help getting Your casino put out in the light



What is wrong in my first email? just a friendly email saying i would like a ref to contact me og get them up at casinomeister (yes my mistake seen now in backlight, because app. they were allready here )

But You have to give me, that the 2 rep's here shows as Red Flush... i did not know at that time or when i won that they belong together.

I never got answer on anything else than my 10£ was credited....
I went to livechat also, and was promised by James i would get answer in regards to the email.
Later on i sent 2nd email just after i won.
I had not put money for withdrawal and times state that or proofs whatever You like....
>>>>>>>>>>>>>>>


account and also casinomeister etc‏
From: xxx ([email protected])
Sent: 16 May 2010 19:23:29
To: [email protected]

Hi there again

I am such a happy man
I was so lucky and managed to play trough the bonus 50x, and i have now got 253£ withdrawable, which means i am entitled to withdraw 250 pounds correct?

I know You require a 20£ deposit, but is it not possible that i send You all my identity information etc... proof of residence etc.. creditcard copy front back, also additional identiy driver license etc.
Copy and proof of my moneybookers account also, so it can be withdrawn to there??

Because my problem is i have not got any money left this month after horrible bills that had to be paid.
Also i am in big need of 200 pounds, because me and my fionce need to pay car insurrance which we couldnt do until today.
I am so happy about this and so thank full to your casino for giving me this chance..

Also i am so happy to tell that i will make a big post in forum about Your casino, which will bring You so many big casino players with lot of money.
When i can bring a good story about a nice win, and also if You are quick and good with withdrawals.
Yes well then You can look forward to 100s of new players because of that i will post everything related to Your casino.

Also i would like Your casino Ref to contact me? someone high up in management or something, which can help getting a good talks for Your casino.
I will do all i can that is for sure

Not only will You get the big money into Your casino because many of the people at casinomeister, deposits 1000s of dollars/pounds, but also with good words etc... and if You get someone to be gaming Rep. etc.

Hope to hear back from You asap.

Thank You

Account Number is: xxx

Yours sincerily

xxx




This was the 2nd email.......... i have NEVER had any replies on that either, despite it was sent to [email protected] as well...

Yes maybe the email would sound a bit like i am fishing etc... trying to promote them and talk about casinomeister...

But main reason was also that i STILL had NOT got answer from 1st email , also been on livechat...

So of course i still wanted to mentioned it.

I have NOT had any answer at all from this, despite also been on livechat, where i was promised from James i would get answer...


So in bottom of this.....before You all just judge me that ive been blackmailing the casino, which i dont feel is fair, i only "asked" if it was possible...
I also asked if my wager was in order etc...

So where is it the fault is, i would say i should had an answer within reasonable time.... i should had been told straight off if not email then in live chat. Sorry You must do deposit, or else we will take the winnings (confiscate)

Hard for me to try and put all this out proper, i hope You get my picture here...

 

[Melisa Martini]

Did they say they will allow you to withdraw without even depositing? Wow, cool. I hope you really get it. Coz some other online casino sites will not allow it. After all, a $20 deposit will be worth the $250 you will be getting.

 

[HadEnouth]

what he said in his emails are stupid, but what the casino done is even more stupid, They could have refused withdrawel untill deposit and told him so. Instead they void winnings, Any excuse to get out of paying the money, Far as i am concerned, Online casinos are run by crooks, Some of the T&C are getting so stupid, I even wonder if they are legal.

I wont be using this casino, I have no respect for casinos like that. This guy won the money fair and square. Yes he made a request to withdraw, He should have been told, He wont get money untill he deposited, Instead casino voids winning, any damn excuse to wiggle themselfs out of paying.

You close the PAB becasue you say he had no intention to pay the deposit, STUPID AGAIN. Because if he did not deposit, he would not get winnings. He was very stupid to say some off that stuff in his email, That dont give this casino the right to void his winnings. I am losing faith fast on this site and the whole online gambing industry. It seems the casinos can do what the hell they like, use any excuse to get out of paying and make the T&C in such a way to trap people.

My rant over...

 

[PaaskeDenmark]

what he said in his emails are stupid, but what the casino done is even more stupid, They could have refused withdrawel untill deposit and told him so. Instead they void winnings, Any excuse to get out of paying the money, Far as i am concerned, Online casinos are run by crooks, Some of the T&C are getting so stupid, I even wonder if they are legal.

I wont be using this casino, I have no respect for casinos like that. This guy won the money fair and square. Yes he made a request to withdraw, He should have been told, He wont get money untill he deposited, Instead casino voids winning, any damn excuse to wiggle themselfs out of paying.

You close the PAB becasue you say he had no intention to pay the deposit, STUPID AGAIN. Because if he did not deposit, he would not get winnings. He was very stupid to say some off that stuff in his email, That dont give this casino the right to void his winnings. I am losing faith fast on this site and the whole online gambing industry. It seems the casinos can do what the hell they like, use any excuse to get out of paying and make the T&C in such a way to trap people.

My rant over...

Hi thanks for giving Your input. And Yes i can see in backlight that sending my emails despite it was ment good, that it was stupid. If i had not sent those emails, and just waited to i got paid from work on the 26th., then done a 20£ deposit and then withdrawn 270£.
YES that would had made me a fair player LOL , its really a joke. They have also changed the terms in why they confiscated and would not pay me.

This is answer i got from all my emails and wasted time on live chat >>>>>>

Shows they have prob the best support and casino in the industry.

Hi xxx,

Account Number: clvverxxxxxxxx
In response to your inquiry I have confirmed the following. As per the $10 free promotional terms and conditions the promotion reads as follows ” Players need to make a minimum deposit of $/£/€/CAD 20 (or local supported currency) before cashing out”
I have reviewed your account and confirmed that your deposit was initiated after withdrawal therefore you would not be able to receive the bonus. Please note that it important to both register a financial account as well as make a minimum deposit of £20 prior to initiating your first withdrawal.
Best Regards

Andy

RedFlush Helpdesk

Despite all the time i have used, trying to reach them, even trying to settle a fair solution with my email i sent last... >>>>



From: xxxxxxxxxxxxxxxxx
Sent: 12 June 2010 10:23:11
To: [email protected]
Bcc: [email protected]
Hi there.

I am still in despute regarding my 250£ which was unfair confiscated.
Despite my PAB was turned down. I am not happy with this autcome, which has taken an all wrong turn. And i have been accused to have been "blackmailing" You ??? This is really a strange twist the case has taken.
But i will get back to You later, first i will try and post my case and provide all my emails i have sent to You and also the answers.
And regarding that, i did never get any answers from my emails when contacting You. This will be used in my case, and i will take it further to court if needed (not exactly court, but the higher place i can complain.)
But first i want to hear what other players feel, when i am going to prove my right, as i will not tolerate being accused for something that is not true.

Also i do hope that i will be able to discuss the confiscation of my 250£ winnings on the "NO DEPOSIT" bonus. With someone higher up at Your casino in management. As i feel i deserve a proper outcome of all this.
One thing is i would like explanation of why i have never had replies of my first emails. This is allready wrong. Second why have i been accused of doing blackmail?? i sent general emails that i would try help promote You etc.. Also the terms and conditions does not state that You would ever "confiscate" winnings. And there are more things i can bring up. Also other player who recieved his winnings without making a deposit.
Only fair outcome would be giving me a chance proving me as a deposit player here.
And then in some time give me my 250£ winnings as i deserve.
Or a fair outcome could be discussed. Like if the 250£ would be put back into my account.

Hope i have given a fair view on this. And you understand my view on all this. I have been put out for everyone on forum, that i have been blackmailing You, and that is a direct lie. I have all my proof in my email (hotmail) which i will pass on to someone to look at . It has all emails i sent with dates and time etc.

But Hope You can look into this. Maybe we can talk trough phone etc.. if i can speak with someone like the pitboss.


And that the dispute regarding the 250£ confiscated winnings can be resolved somehow in a friendly manner.

Thank You.

Account Number: clvverxxxxxxx

Yours sincerily

xxxxxxxx





No matter what, i still do not feel they are in their rights to "confiscate" the winnings like that, also look at i have never had any replies back from my emails.
Why did i not at least get a quick answer back that they did not like my email, or at least a straight answer NO we will not allow this, and will require the deposit first.
That would had been ok, main reason was i got frustrated for not getting any answers.....

Just a shame that the few people who was backing me up in here, suddenly turns their back, because of what Max has posted. That i was a blackmailer etc..... i really dont get what this has to do with it all anyway. I had WON the money so what? I made mistake mentioned casinomeister couple of times.... BUT NOT the 4-5 times constant as MaxD also pointed out.... shows again that Casino La Vida just wants to get around with some kind of term, so they dont have to pay out, a well deserved win on a NO DEPOSIT bonus.
I am gutted to say the least.

Wish someone could tell me what to do, Casino La Vida wont even answer that last email, only sent that standard answer.

 

[maxd]

Apparently the OP has been pestering other members of the forum to post here on his behalf. This is inappropriate behaviour and highlights the fact that this has gone on long enough. Thread closed.

 

[PaaskeDenmark]

Ridiculous. The casino should return the funds for the player to continue wagering. Now that the issue has been made clear I definitely side with the player here.

Now that this is same as subject. Can anyone tell me where it states in Casino La Vida's terms that all winnings will be confiscated if a deposit is not made before a withdrawal attempt in case of a No Deposit bonus as a new player? I am not only asking in regards to myself. But also if we take other casinos.
I cant see any legal rights to confiscate and take winnings from a player no matter what. I would say that its a bit the same as when we are talking about withdrawal before bonus wager has been met?
What i mean is that a player should always have a chance to fulfill requirements etc.. It would be allright to withheld winnings, but confiscate no way.

Just to try and put my self right, now that my thread was closed kindly by MaxD.
I would like to say that i recieved email from Pitboss Jeremy at Casino La Vida (allthough i saw in another thread that his name is Craig??) anyone who can confirm who is pitboss now?
But anyways he wants to call me when i have time for this. So in a couple of days i will talk with him.

Instead of deleting my post or like that, i hope that MaxD will let my post here stay, as the first part has got to do with this thread. Then i will edit and delete this part later on, if it can not stay in here.

But i feel i deserve a chance to defend myself for all the things that MaxD has posted about me. First of all i am NOT a blackmailer and second of all i did never ask members at THIS forum to post on my behalf. I was in talk with another member in private that was all. But the way MaxD closed the thread by saying that i was now trying to contact other members is direct lie. So i wish to get my name cleared by this. Also will be interesting to see what Jeremy has to say in this case, as they have not told me that i was blackmailing them, they have only told me that they will not pay me because of the term regards to "no deposit made before withdrawal"

But i hope MaxD can reopen my thread, then i will move this to that thread.

As there will be more update regarding this. I am off course still upset that my winnings was confiscated because of a doubtfull t/c , but what im interested in now, is to get my name cleared, and if i have to take this to court for slander then i will.

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[takethemoney]

Here we go...........

Dude, you have no legal rights when it comes to internet gambling, at least in a court of law in the USA.

It will be interesting to see what Max does with your threat. Good luck!

 

[maxd]

@PaaskeDKnowUK: posting your crap in other threads is called "thread hijacking", is a violation of the Forum Rules, and you've been given a short ban for it. Do it again and you will get you booted off the forums for good.

By the way, that's the second time you've called me a liar in the forums. I have said nothing that I don't have direct proof to back up. Imagine how well disposed I am toward you and your issues just now.

 

[funeral979]

Casino La Vida - my thoughts

I never got a chance to reply to the other Casino La Vida thread before it was closed, so Max has Kindly allowed me to post my thoughts on this subject.

First off, I would like to say that I 100% agree that Paaske handled the whole situation rather poorly (intentionally or not). And the matter of him using Casinomeister to pressure the casino into paying him on his terms was also in bad taste and IMO looked silly on his part.

That being said....I am rather shocked at the casinos actions, and equally shocked that more members here do not see how this is not borderline ROGUE behavior here from an ACCREDITED casino.

Just going by what I have read in the thread, it appears to me that the casino based their decision on not paying Paaske on whatever was said in the email exchanges. At least one person (Mallorca) stated that they were paid $250 on this no deposit offer....and were not required to make the $20 deposit. How is this fair?? It also seems that Paaske was in contact with support on more than one occasion, and was told that his withdrawal would be processed shortly.

The reason he was not paid was because he failed to deposit BEFORE he requested his withdrawal?? How can this not be construed as a FU clause? Even the shadiest casino would more than likely return his balance to his account, and send an email stating: Sorry, but per our terms you are required to make a minimum deposit before cashing out. Please make a deposit and request your withdrawal again. Am I not right here? I have been gambling online for seven years and its entirely possible I would have even missed this. All Rivals require you to make a minimum deposit before cashing in. I did this myself on more than one occasion. Neither time did I deposit before making the withdrawal. Someone please tell me what difference it makes? A player gets excited about beating the WR, and happily makes a withdrawal....entirely plausible to miss the point of making a minimum deposit.

What we have here is that apparently you have to follow steps 1,2,3 to cash in here....if you miss a step, or do one out of order...they have the right to confiscate your winnings????? This is not bonus abuse or fraud....its a TECHNICALITY, in my opinion. Also, if you read the term (and I am reading as what was pasted in the thread).....

*Players need to make a minimum deposit of $20 before cashing out

This was highlighted in Paaske's email. Where does it say....Players need to make a minimum deposit of $20 before cashing out or all winnings will be voided????

Look at it this way, what if a casino has a term worded this way: Before a cashout can be made, we require that a faxback form be on file. So what happens if I make a withdrawal....then go and get my docs/faxback form in order? Will my winnings be void because I didn't go from step A to step B
in that order? Of course not.

What if I sat down at a blackjack table and started winning, and got a little drunk and started getting boisterous? Casino might ask me to leave...but certaintly would not take my chips from me!!!

Do you see what I am getting at? Paaske didn't handle himself properly, and this has cost him his winnings because of an unfair term that apparently wasn't applied to all players. This is unfair and unethical in my opinion. The casino did not like him, and found a reason not to pay him.

Accredited casinos must:

*have a clean history of fairness towards their customers
*not implement terms that can be construed as unfair towards the player

I am sorry but this is wrong on so many levels, regardless of Paaske's behavior. That should not be cause to confiscate his winnings