Casino La Vida - cashout without the standard 20£ deposit?

[funeral979]

Basically this boils down to a judgement call....as I don't really believe the OP made it 'clear' that he wasn't going to deposit. He did deposit......so what if it was a few weeks later?? Im sure the OP never came out and said, "no, I refuse to deposit, pay me my winnings"

Everyone goes thru tough times....he didn't have the money at the time, that is the only issue. There is nothing explicit in the terms that gives the casino the right to confiscate the winnings....they just did based on a judgement call. WRONG WRONG WRONG.

For all the casino knows, they could have become a loyal player somewhere down the road. The OP did state that they were a VIP at a number of casinos. Its all about how you handle the CUSTOMER

Im beating a dead horse here so no point in posting on this subject anymore. Just another casino looking for an excuse not to pay a lucky winner

[winbig]

For all the casino knows, they could have become a loyal player somewhere down the road. The OP did state that they were a VIP at a number of casinos. Its all about how you handle the CUSTOMER

Funny you should say that. Once my physical therapy is over and/or whatever it takes to get "back to normal" (hopefully) from my car accident almost 2 months ago, my lawyer and I are going to start settlement proceedings with the at-fault driver's insurance company.

But anyways, once that settlement is finished (expecting a mid 5 figure settlement, ideally, but who knows...) my first purchase, once I get my debts paid off, will be a new car - and it'll be a cash transaction. Who hasn't always wanted to do something like that?

I've always heard stories about how rich people will "slum it" when they go looking to make a major purchase, and do business with the place that has employees that treat them like a human being, no matter what they look like, what they drive up in, how they act, etc. That's exactly what I plan to do.

Sure, I'll only be looking at cars in the $10-20k range, but I plan on finding a beat-up car to drive up in, probably wear some ripped up jeans and old tennis shoes, and not shave for about a month prior, just for good measure.

And for the sales people that won't give me the time of day, right before I leave, I'm going to walk into the sales managers office, flash a stack of cash in their face and explain to them why I'm taking my business elsewhere.

Of course that's not exactly the same situation, but it's the same principle. This is just like the point funeral brought up.....how do you know that the OP isn't some huge whale that was putting the casino through a test? I learned early on in life that you can't judge a book by its cover.

[RobWin]

And for the sales people that won't give me the time of day, right before I leave, I'm going to walk into the sales managers office, flash a stack of cash in their face and explain to them why I'm taking my business elsewhere.

Of course that's not exactly the same situation, but it's the same principle. This is just like the point funeral brought up.....how do you know that the OP isn't some huge whale that was putting the casino through a test? I learned early on in life that you can't judge a book by its cover.

I agree! Big Mistake, BIG MISTAKE!

[ame="http://www.youtube.com/watch?v=tTtVVHg41kU"]YouTube- Pretty Woman (shop scene)[/ame]
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[winbig]

I forgot all about that scene.

[De Beuker]

I can also understand that the OP got upset about beeing called a blackmailer here in public.
I think that was a bit harsh too.
Blackmailing, imo, goes like this:

IF YOU DO NOT PAY ME MY WINNINGS I'M GONNA BURN YOUR CASINO DOWN TO THE GROUND ON CASINOMEISTER!!
YOU HAVE 24 HOURS!

Thats blackmailing. And thats not what the OP did.
Further, the OP signed up here in Nov. 2008, not last week.
So he's not one of those hardcore bonusabusers who only use this forum to get what they want.
Still he got treated like one.

The whole thing just doesn't feel right...

[RobWin]

This was the ND Bonus offer in the pic below that PaaskeDKnowUK used. If you look at item #7 in the second pic you can see that it says "General Terms and Conditions Apply"

And then just right below that it says "Standard Terms and Conditions Apply"

So we go and look at these General & Standard Terms and Conditions here http://www.casinolavida.com/terms.asp

Now when you scan about 3/4 of the way down the page you will see the heading titled:

No Deposit Bonus (where offered) Terms And Conditions
* No deposit bonuses (where offered) are only available to new Real Players.
* Because NO purchase is required the total winnings on all NO-DEPOSIT bonuses are limited to $/£/€/AUD/CAD250 (or local supported currency) maximum. Should the player win in excess of $/£/€/AUD/CAD250 the excess will be removed from the players account before fulfilling the cashin.
* Minimum initial bonus wager requirements and minimum cashin requirements apply.


That's it...it states nothing there about any minimum purchase of $20 required at all but as you can see in the offer in the pic below it does state this...

So the point being here is the simple fact that the offer refers the player to the "General & Standard Terms and Conditions" at the bottom of the offer as you can clearly see in the pic below BUT these terms are also very conflicting with one another, I think anyone can agree on that fact.

The player made his deposit, that's a fact now...Casino La Vida needs to honor this bonus offer and pay this man and STOP acting like one of the Rogue Virtual Casinos!


CasinoLaVida10Free.1.jpg

CasinoLaVida10Free.2.jpg
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[Bencuri]

4. In such a case as the player taking advantage of his or her casino account for promotional offers only, and not demonstrating any intention to play or personal risk with his or her funds, the offers of bonus offers and promotional offers (including but not limited to sign up bonuses) will be withdrawn and withheld. This will remain in place until such time as the player demonstrates a significant purchase history within the casino.

I think defining the player as an abuser accoarding to this rule in this case results in an ambiguous outcome. Because if you do that, the casino becomes a 'cheater' as well. They advertise ND money. In case you use this rule to confiscate winnings from a player, because he didn't pay to cash out from a no deposit promo, the ND marker doesn't stand. You cannot advertise something as ND when that thing requires a risk of your funds. If you accept that the player can be claimed as an abuser accoarding to this rule, than you should blame the casino as well for a fake promo.

Depositing for verification is okay. But it is not the same as needing to deposit to risk funds.

I think it is totally a mistake to blame players accoarding to such rule. Personally I find this rule just as irritating. If a casino claims a player abuser accoarding the way he used the no deposit promos (not violating excluded game rules, but considering how many times and how much he used them, how much he deposited, etc.) doesn't stand. As it is in its name, you are not required to make a deposit for this bonus, so on what base do you deem players abusers for using such a promo? In case you deem somebody abuser for using only no deposit bonuses, then the fact is that your bonus is a deposit bonus, a deposit bonus in long term. And simply because in case you don't make a deposit, but use only the ND, you will be closed out.

It is okay if the casino has rules for how much ND you can use. But then let they make them accessible in the terms. Like in case of RTGs. Until it is only a personal decision whether somebody will be deemed abusive or not because of a passage of rules, that can be ineterpreted very subjectively, we cannot talk about that the casino can be seen as objective an fair either. In this case the casino had a rule that can be intertpreted accoarding to the current taste of the owner. If he wants, he can deem a player abusive for using 2 ND consequently, if he wants only the next week after using 3. In my opinion this is not a customer friendly practice. If you want rules on ND usage, make them available clearly in the terms. If not, don't complaim about that a player uses to many ND. There are casino groups where you can use as many NDs as you want consequently. It is not a problem, simply because the system credits them, and why would they blame you when you use a bonus that they credit for you and welcome you to use them? It is a totally different case when you add the coupon yourself, like at RTG. But they have the rule available in the terms about this.

Confiscating a winning based on such a rule in this case means simply: for La Vida using one ND promo is enough to be closed out for bonus abusing. Isn't it a bit crazy?

[winbig]

Casinos should just do away with ND bonuses (for new players) and be done with it...lol

(Vicodin talking, don't lynch me.)

[funeral979]

Sorry, had to make another comment here.

I know Max said this argument was silly about 3 pages ago but I just need to restate....how can a customer put their funds at risk or show that they will become a depositing player based on claiming a ND coupon??

These chips are given out for potential customers to try out the casino. But lets face it....99% of the customers have played MG, RTG, Rival software before. They are essentially trying out the customer service and, if they should be so lucky, the withdrawal process. Don't the casinos realise this? They should bend over backwards to pay a winner who has used a welcome chip....that will pretty much guarantee a repeat customer. But screw around with their withdrawal? Well basically then you are giving out free money to someone who will never return. Thats why I can never understand why a casino would stall a welcome chip winner....its just counter productive....and stupid.

At Vegas Regal I must have claimed about 40 free chips before I finally won (and before I ever deposited there).....at this time I didnt have a usemywallet account...so I had no way to receive my winnings....Robwin actually helped me open one finally, so I couldn't make my verification deposit until a week or 2 after I made the withdrawal. Well I was paid, of course....and even though I wasn't a big fan of Rival, it became the ONLY Rival I ever played at....made about 30 deposits after that.

See the difference?

[winbig]

At Vegas Regal I must have claimed about 40 free chips before I finally won (and before I ever deposited there).....at this time I didnt have a usemywallet account...so I had no way to receive my winnings....Robwin actually helped me open one finally, so I couldn't make my verification deposit until a week or 2 after I made the withdrawal. Well I was paid, of course....and even though I wasn't a big fan of Rival, it became the ONLY Rival I ever played at....made about 30 deposits after that.

See the difference?

not to shill, but hell, I won on back to back ND chips at VR before I was able to deposit. I was going through money issues at the time, too, but they still let me deposit weeks later (I took the welcome bonus & lost) and wd what money I won.

They never said "hey, he's abusing the nd chips, let's take his money" nor did they figure after a couple weeks that I wasn't going to deposit and took the $....