Microgaming Pai Gow Poker payout bug

[Pinababy69]

I bumb this one now!

I don't want this thread to be forgotten. We want some answers!

There are at least two reps from MG casinos who knows about this thread and I hope that we don't have to contact MGS ourselves.

Hey Maphesto, I'm glad you bumped it, I had been going to post this morning as well. I didn't hear back from Andrew last week, to the two emails I sent. But this morning, I got "read" receipts for both of them.....so I'm thinking he was out of the office last week. I'll give him a day or two to catch up, and then email again. Not holding my breath, but it's worth a try. And I agree that the players deserve some answers....just as we would with any software provider.

I probably cut MG a bit more slack than others, solely because I have more trust in them than others...but I don't think that excuses them completely. It shouldn't be that hard for them to briefly explain what happened here.

[spiderlegz]

I also wait for an explanation. Mostly to see how lame it is And does the reimbursements have to be manually claimed? If so, why?

This is after all the same company that deceived Bryan about their poker fiascos.

[maphesto]

Yet another week!

[Jufo]

I am also disappointed that we have heard nothing from MGS. This is what Betway rep told me by PM:

Hi,

I will be back in the office on Monday and have been told by MGS there would be an update on exactly what happened.

Hi,

I do apologize for the delay.
I am still working with MGS to get a final breakdown of everything.

Once I have the full update I will let everyone know what happened.

Note that this is a casino currently waiting to be accredited, so they should hold on to their promises. I also don't like the fact that I had to chase the reimbursements manually and it took considerable activity to get them: several e-mails, starting a thread here and full one week of waiting. I wonder if I would have ever been reimbursed if I had not posted here and made it look uncomfortable for the casinos in question. The overall feeling I got was: "Here are your losses back, now stop bothering us and forget this ever happened."

[betway support]

Hi all,

I apologize for the delay in posting.

As soon as I was notified of the problem by Jufo, I manually checked who was affected and refunded and notified them.
I also gave affected players a little extra as an apology. Some players we spoke to were not even aware of the problem and really appreciated us contacting them.

It is difficult for us to post on behalf of MGS however we always make sure we look after our players.

I hope you understand and I have sent a message off to Bryan to discuss this a little further.

Have a good weekend all.

Betway.com

[Nobunaga]

It seems that the issue with malfunctioning game is not only an issue at GoWild but across whole MG. I just repeated the exact same glitch at Gnuf:

The one goof up, had the casino losing money on a "push hand" and gave you the player money for "winning" on a push hand, even if it wasn't your bet minus commission.

This is a bad glitch that would hurt the players more, but would also show that this casino could be rogue too.

Nobunaga

[Nobunaga]

When these situations happen, the people involved in the wrongdoing, should get their money back, and whatever credit is owed to them <their method is based on a credit system>.

Many crooks in this industry, getting away with fraud, working for these various companies, don't always take the players remarks seriously.

The players are online gamblers, faceless people, who can live thousands of miles away from where the online casino resides.

I find people who don't want to own up to their mistakes, are afraid of the following.

A powerful being that can't fully be explained.Being a Christian, I'll call this being God.

These people may not fear this being, but beings at a secular level.

The military/law enforcement.These people with their guns drawn, can be intimidating.

The court system.These people who like to fraud people, are afraid of the court process, both criminal and civil suits.

Many countries in the past, would go to war over poor business dealings.

The online gambling industry, needs to work on the respect towards the customer and stop disrespecting the customers.

Bad business will lead to other problems.

Why aren't there complaints being made to the European Union, who wants better business for her group of countries, and putting an end to the corruption that is happening to online gamblers?

It's like dealing business with the banks, who are having trouble financially, because of the economic crisis.

Banks make mistakes, and many times will blame the customer first, than to admit fault and honor their mistake.

This needs to change.

Nobunaga

[Jufo]

Hi all,

I apologize for the delay in posting.

As soon as I was notified of the problem by Jufo, I manually checked who was affected and refunded and notified them.
I also gave affected players a little extra as an apology. Some players we spoke to were not even aware of the problem and really appreciated us contacting them.

Hi, thanks for your reply. I agree that you dealt with this issue very professionally and I am happy to hear that you also checked the accounts of those who were affected but didn't notice the problem. But the reason why people want to hear a word from MGS is because this bug affected all casinos in the network, which means something like 50-100 casinos and there is a good chance that not all casinos did this same manual check for reimbusements like you did, so it's possible that there are still good number of players who are missing funds even without them realizing it.

[maphesto]

Another week and no answer from MGS?

This is not a minor issue, we all now what happened when Tradition messed up and Rival casinos lost their accreditation.

Am I the only one who thinks that MGS are answering with silence just hoping for us to forget this?

[KasinoKing]

Another week and no answer from MGS?

This is not a minor issue, we all now what happened when Tradition messed up and Rival casinos lost their accreditation.

Am I the only one who thinks that MGS are answering with silence just hoping for us to forget this?

No.
If you bump this until the end of time, I doubt we'll ever get an answer.

It's just like when MG tweaked the jackpots on Mega Moolah in Sept 2008 and then tweaked them back about 3 months later; they never said why they made these changes, and IMO they never will.
It's so frustrating that all software providers treat all their players with such total contempt.
I mean, who pays their wages!

KK