"Transparency", is all we are asking for

[Mavin1]

In all the threads and all the posts of we the players, that have not been happy with the experience of the majority of online gaming have expressed, I feel our issue keeps getting lost in the emotion of it all.

We are labeled, dictated to, as to not be posting or playing if we are not satisfied and so on. If we ask for a casino rep to come and answer questions, our concerns are met with hostility from a few that think we are "pot stirrers". We are told we have run off a rep by our posts. I don't understand this. A casino rep is in a tough business to be sure, but it is their job to help us come to an understanding, are their skins not as thick as ours, because we seem to take a lot more heat for the passion of our concerns than anyone else on this forum.

The other thing that distorts our position is when a poster comes along, makes wild and outrageous accusations against a casino, having ripped her off and many of us were duped into thinking we were helping the cause, when in reality we were being used by a poster to try to get her money back, this is just my feelings. We all now full well that if we lose, we will not be reimbursed and don't expect to be, unless our loses are truly caused by a casino malfunction, but in this last episode, I don't believe that it was.

What other way would a person with a true problem for gambling think of to try and coerce a casino into giving back the players deposits or monitarily settle with her, but to bring it to a public forum. Then keep posting the same thing over and over in long stretched out posts, reminding the rep how many are viewing the thread and so on. This person was looking for backup and an audience. Which again is my opinion. As the poster stated, she had been watching this forum very closely and I'm sure seeing how passionate we are, figured we could be used to beat down a casino for her and get her what she wanted. I also feel she more than likely had seen the previous thread regarding a malfunction of the playthrough not calculating correctly, so who's to say a person would not take that experience and call it their own as well.

There is, I'm certain, not a single one of us that have our rants that would only start asking questions, $10,000.00 later!!! We would be checking everything and asking everything or moving on, long before that.

So here we are today, feeling used and a bit violated, because we thought we were helping someone that wanted what we want. But it was not the case, far from it. What posters like that don't realize is we are not wanting refunds or daily wins or anything of the sort.

What we want is "Transparency", to be able to know that a game we may choose may not be a decent rtp level at that time. When most players are seeking out a casino, they are looking at the RTP's that are posted next to each featured casino and 9 times out of 10 the player will go with the casino that is advertising 97.5% before they will go to one that is at 95.0%. Why, because we are simply looking for a fair place to play, because this is a pastime we do enjoy.

However, a poster that drags us off into a thread that after awhile starts looking like we have been taken, duped and used for ones personal gain, then it leaves our true cause with a serious black eye. I think we all have to be careful as to who we are backing up when it comes to ranting, as not all rant starters have the same motives as the majority of us do.

We only want transparency, to know we are getting a fair game. We do not want to set fire to any casino or rep or anything else negative that we have been compared to.

I, as many most likely others do, truly appreciated the rep coming in to that thread and addressing the problem as professionaly as possible, without stepping to the level of the poster.

So personaly I would like to know if the Transparency issues from last year have gotten anywhere and if we can expect something in the near future in this aspect?

[RobWin]

We are told we have run off a rep by our posts. I don't understand this. A casino rep is in a tough business to be sure, but it is their job to help us come to an understanding, are their skins not as thick as ours, because we seem to take a lot more heat for the passion of our concerns than anyone else on this forum.

"To expect them to grow another layer of skin in order to publicly solve a problem is utter bullshit."

There's your answer!
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[takethemoney]

"To expect them to grow another layer of skin in order to publicly solve a problem is utter bullshit."

There's your answer!
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LOL...you ripped that off from somewhere...I just know you did.

[RobWin]

LOL...you ripped that off from somewhere...I just know you did.

Quote Source: http://www.casinomeister.com/forums/...tml#post362112
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[KasinoKing]

So personally I would like to know if the Transparency issues from last year have gotten anywhere and if we can expect something in the near future in this aspect?

IMHO; No and No.
As long as casinos can keep on making a profit without providing the "transparency" you seek, I can't see them changing anything.

KK

[bb28]

Mavin.........that was a really great post. You said a lot of what I said in the other thread that got closed, but you said it much better than I.

Transparency.....I'm all for it and I wish there was a way we could have it RIGHT NOW, but I don't think we will until laws and regulations are changed. Hopefully sooner than later.

[Casinomeister]

What we want is "Transparency", to be able to know that a game we may choose may not be a decent rtp level at that time. When most players are seeking out a casino, they are looking at the RTP's that are posted next to each featured casino and 9 times out of 10 the player will go with the casino that is advertising 97.5% before they will go to one that is at 95.0%. Why, because we are simply looking for a fair place to play, because this is a pastime we do enjoy.

You get this at different levels - transparency. For instance, Wager Works gives you the RTP for each slot. In fact, I believe they are the only ones who do this. Other providers give the RTP by types of games - sometimes it's not so specific.

When I spoke to MGS a few weeks ago, this was one of the topics we discussed. As a software provider, they are concerned about giving out too much info that would benefit their competitors. Operators would probably shy away from this as well - but on the flip side, perhaps it would be a good thing. This takes a lot of convincing - there is a balance between trade secrets and useful information.

Don't forget that RTP is theoretical, and I'm not sure how much stress should be made on this. When Microgaming releases games, the RTP is set in stone. But over the past couple of years, players have been complaining more and more about "never winning", the games are rigged etc. Maybe the newer games are set lower - I don't know. But for MGS players who feel that things are worse, perhaps they should be playing the older games...

However, a poster that drags us off into a thread that after awhile starts looking like we have been taken, duped and used for ones personal gain, then it leaves our true cause with a serious black eye. I think we all have to be careful as to who we are backing up when it comes to ranting, as not all rant starters have the same motives as the majority of us do...

It pays to be level headed when participating in the forum. People tend to get excited, and many tend to jump to conclusions as well.

...We only want transparency, to know we are getting a fair game. We do not want to set fire to any casino or rep or anything else negative that we have been compared to.

I, as many most likely others do, truly appreciated the rep coming in to that thread and addressing the problem as professionaly as possible, without stepping to the level of the poster.

I think many of the reps here do the best that they can. You're never going to get total transparency when it comes to the casino business for a number of reasons. But many companies do the best they can.

So personaly I would like to know if the Transparency issues from last year have gotten anywhere and if we can expect something in the near future in this aspect?

I'm not sure specifically which trans. issues you are referring to. But I think in the future, US players will be afforded just as much transparency as their UK cousins. But that's the future...it still may be a long way off.

"To expect them to grow another layer of skin in order to publicly solve a problem is utter bullshit."

There's your answer!
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If you are disagreeing with me, explain to me why anyone in this forum should put up with insults while trying to assist a player.

[RobWin]

If you are disagreeing with me, explain to me why anyone in this forum should put up with insults while trying to assist a player.

What I disagree with is the insinuation that "Casino Forum Reps' should be treated with kid gloves. No one should "have to" put up with personal insults but casino insults and player emotions are a totally different anomaly.

In that other thread I also said in my first sentence there...

"I do agree that casino reps should not be belittled or poked up the ass for that matter but in that same regard, Casino Reps on the worlds most renowned and most savvy "casino player forum" should also realize that they do need to wear their "thick skin" when they agree to be a Rep on here." Source

To think that "Casino Reps" are not going to take some flak here every now and then is just not possible with all of the player emotions that are involved when one has just lost a huge sum of money and felt they have been clearly ripped by the online casino in question...

Hence the extra layer of "Thick Skin" that is most assuredly needed by the Casino Rep. Too many Casino Reps here on many occasions have taken casino criticism as "personal criticism", we have seen this happen more than a couple of times over the years.

Casino Reps need to put their personal feelings and emotions to the the back burner when dealing with a large percentage of these threads and posts simply because of the player emotions involved in the players heat of the moment and the players lack of ability in that moment to think rationally.

Where money is involved, emotions and heat will be involved as well and as such the "Casino Reps" should take that into account and act professionally, above and beyond that, that is expected from the irrational thinking player who has just lost the mortgage money for the month.
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[Casinomeister]

@Robwin - understood.

But I don't think I was insinuating that casino reps should be treated with kid gloves. Perhaps I'm being misunderstood when I say that they should be treated like any other member here. That's all. There just tends to be an attitude amongst a number of members that casino reps are fair game to beat up. Wait until a player issue goes pear shaped, and then yeah I can understand it. But when a guy isn't even aware of a thread, and people are accusing him of ignoring players because he's a crook is not cool.

If the members of this forum desire to have a productive interaction between players, webmasters, and industry folk, then people need to treat one another with civility. It's pretty simple.

I think a number of casino reps do fine in dealing with whacked out players. It's not the reps I'm worried about

[RobWin]

@Robwin - understood.

But I don't think I was insinuating that casino reps should be treated with kid gloves. Perhaps I'm being misunderstood when I say that they should be treated like any other member here. That's all. There just tends to be an attitude amongst a number of members that casino reps are fair game to beat up. Wait until a player issue goes pear shaped, and then yeah I can understand it. But when a guy isn't even aware of a thread, and people are accusing him of ignoring players because he's a crook is not cool.

If the members of this forum desire to have a productive interaction between players, webmasters, and industry folk, then people need to treat one another with civility. It's pretty simple.

I think a number of casino reps do fine in dealing with whacked out players. It's not the reps I'm worried about

Agreed!
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