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Wrong class

S

snoddy

Experienced Member
PABnononaccred2
Joined
Oct 10, 2009
Location
Scotland
This has been some week. Earlier I was asked for my visa verification password from a casino ( separate thread - password request )
This evening I used a 200% bonus in a rival casino - deposited $70 - total of $210. I managed, thanks to some crazy spins on Hole in one , to wager the x17.
My balance finished at $960. I tried to cash out $900. I received a message stating that I had exceeded my maximum cashout. What the hell !!!
I contacted live chat and was informed that I can only cash out $500/day "because of my class "
They cannot tell me what this means. I have made a withdrawal for the $500. They tell me I can cash out the remainder tomorrow.
I had to contact them personally and ask for the bonus as I am a victim of the bonus banning nonsense - which they did for me as I had no promotions - a victim of the rival bonus banning crap.
I had a quick look in the terms and conditions but could find no reference to this "class " thing.
Does anybody knows what this is.

Cheers

Snoddy ( a bit bemused )
 
Jasminebed said:
Sorry I can't recall where, but I have read of casinos that limit the amount of a first cashout or for a player that is less than 30 days I believe.

But what darned difference does it make if it is today or tomorrow?
Click to expand...
If you won a few thousand or even a jackpot on your first deposit would you really want to forever to be paid because of a $500/day rule?
 
Ask them what there deposit limit is for a day. I bet they'd let you deposit more then $500. Any casino with a cash out limit is ridiculous and should be avoided on principal.
 
paulyt said:
If you won a few thousand or even a jackpot on your first deposit would you really want to forever to be paid because of a $500/day rule?
Click to expand...

Just to be clear, I meant for the casino, what difference does it make. It's not like in a day they will be able to complete a fraud investigation or anything. It will increase their processing fees, so it's hard to see the logic here.

But I did encounter this term in Bet365's terms:

6.5.3 [You are aware of and agree that the maximum amount that a new Player can cash-out when winning $20,000 or more in casino games within a 30 day period, is $5000 per month.]
Click to expand...

I did ask and did not receive a reply as to how long you are a new player.
 
To follow up.
I received the confirmation email for the withdrawal. It states that I can reverse the cashout for a period of 5 days , not the usual 24 hours , from the cashier. 5 days in the cashier !!!!!.
Sod that. I contacted live chat this morning and to their credit they flushed the cashout and also flushed the remainder of the balance too once I cashed that out. Thats good.
As i made the deposit with neteller I wonder if they will get me to make a minimum deposit with a card - I have had to do this before. I have already sent them docs.
So I now wonder how long they will take to payout. I recently cashed out from Sloto - 24 hours( on a weekend ). Vanguard took 8 days. ( both to neteller )
I nearly forgot to say - guess what - no promotions now available, my account is flagged not to receive them during a withdrawal.
Do you think I wil ever get them back.

Thanks for the feedback

Snoddy
 
eu_lowroller, please understand that I am not trying to disagree with you.

eu_lowroller said:
tradition casino, am i right? ;)
Click to expand...

eu_lowroller said:
Hm, he gaved me a "thanks", so that means, it was right and Tropica Casino is the only one, which give a 200% slots bonus with a 17x WR, so it can only be this Casino ;)
Click to expand...

Your latest post says Tropica Casino. Perhaps this is just a typo on your part and you meant to say tradition again.

I'm not saying your guess is not a good guess, and probably even the right guess. I'm not familiar with every casino's current bonuses, so I can't say if it is the ONLY one with those terms.

I'm just asking the OP or the casino to confirm which casino. I think it is a very good outcome from LiveChat in flushing the withdrawal for the player. The casino and it's support team should be congratulated for that.

Thanks again for keeping us up to date. I recall from my days of playing at Rival (not since March 2009) that you could not take another bonus while a bonus was active. Until your processing is complete, you will not know what bonus offers you have. Rival Casinos work in mysterious ways in ways in offering bonuses to players.

Tradition Casino's owner is the representative here, and I'm PMing her to let her know about this thread.

She's been very responsive and open to date in her posts, and I hope that if Tradition Casino does impose such a restriction, perhaps she can share why. It is mentioned in another thread that English Harbour has such restrictions for Neteller, Moneybookers and Click2Pay.

If it is just a necessity to transfer funds requiring sufficient funds a day's notice, then it shouldn't matter what "class" of player you are.

It does seem like the casino is handling things well to date, and I trust Snoddy will continue to update.
 
Last edited:
To put you fully in the picture

Tradition Casino.

I only had 2 promotions both for 15%. I contacted their live chat and they gave me the 200% along with the ridiculous 1919%.
I thought the 200 was worth a flutter and indeed it turned out to be very productive.
So all thats left is the amount of time they take to pay. Sent my docs this morning - no feedback as yet from the casino.
Its likely that I will be bonus banned again. I have checked my tropica account and there is still promo`s in there albeit with high wagers ( depost 50 get 100 bonus - x45 - ouch !!. 100% x 30.
Continue to get good ones at Sloto. All my others are locked apart from Vanguard.
All because of a couple of cash outs at Rival casino`s a few months back.
To finish - I do not know what to make of Tradition - they did give me the bonus - they did flush my withdrawals. Strange 500 daily limit and now my promotions have gone. I think I will reserve judgement until I get paid !!!

Appreciate the feedback

Snoddy
 
snoddy said:
To put you fully in the picture

Tradition Casino.

I only had 2 promotions both for 15%. I contacted their live chat and they gave me the 200% along with the ridiculous 1919%.
I thought the 200 was worth a flutter and indeed it turned out to be very productive.
So all thats left is the amount of time they take to pay. Sent my docs this morning - no feedback as yet from the casino.
Its likely that I will be bonus banned again. I have checked my tropica account and there is still promo`s in there albeit with high wagers ( depost 50 get 100 bonus - x45 - ouch !!. 100% x 30.
Continue to get good ones at Sloto. All my others are locked apart from Vanguard.
All because of a couple of cash outs at Rival casino`s a few months back.
To finish - I do not know what to make of Tradition - they did give me the bonus - they did flush my withdrawals. Strange 500 daily limit and now my promotions have gone. I think I will reserve judgement until I get paid !!!

Appreciate the feedback

Snoddy
Click to expand...

It must be contagious. Since Tropica casino is also a Rival casino, it is important to be sure we are talking about Tradition.

And search engines pick up names when players are researching casinos, another reason to be clear what casino we are talking about IMO.

It's been less than 24 hours, so far so good.
 
Tradition or Tropica? :lolsign:
Hey? Tradition, perhaps you can have a better name, such as "Elegant Casino"?
The womanliness is a characteristic as for casino.:cool:
 
Snody sent me his login by PM. So, i found what was the problem and it was really a class confusion, so i repaired the account. :)

Explanation: when you opened your account, the automatic system blocked you, but you reveived an email from Caroline telling you that for Tradition Casino there was not problems with your account and asking you to contact us if somethinhing is wrong.

Hi,
Welcome to Tradition Casino! We detected that you have other accounts in Rival Casinos. However, we're going to allow you all our promotions :)
If your account doesn't work properly, thanks to contact us by email support@tradition-casino.com and we will have a look on your account.

Best regards,

Caroline,
Customer Support - Tradition Casino
E-mail: support@tradition-casino.com

So Caroline checked your account and you obtained all bonuses. Unfortunatelly, she forgot to change your class account, so you kept the initial one :confused: And, of course, it conduced to you at limited withdrawals...

Now, all is ok : your class is ok and your withdrawals are flushed too :) I'm really sorry for this misunderstanding.

This story proves that it's not easy at all to change our automatic Rival system, that's why we sent you the first email : we're always affraid that players will be blocked by system, so we want to have dialog on it as soon as players subscribe, like this they understand immediately that they can contact us if there is a problem :)
 
Well, another reason the Rival system makes no sense. If a player is automatically blocked from bonuses, WHY also limit their withdrawals if they choose to play WITHOUT bonuses. This Rival system seems even WORSE than we thought, limiting what players can be allowed to do WITH THEIR OWN MONEY, as well as promotional money.
 
Yes I did receive a PM early this morning from the tradition rep. It is refreshing to find people that are trying to sort the rival problems out. - there are not too many rival casino reps that have been willing to come here and take it on the chin.
As part of my message I indicated that cashout times are very important to us all - waiting several days is just not acceptable ( ie 8 days at Vanguard. )
The rep informed me that my winnings were to be paid immedietly - its still in the processing phase - and its getting late on a Friday - I wonder if they will do it before the weekend - that would be a very good cashout period.

Thankyou once again for all the comments and feedback. I will update you about the cashout - hopefully in a wee while.

Snoddy
 
tradition said:
Snody sent me his login by PM. So, i found what was the problem and it was really a class confusion, so i repaired the account. :)

Explanation: when you opened your account, the automatic system blocked you, but you reveived an email from Caroline telling you that for Tradition Casino there was not problems with your account and asking you to contact us if somethinhing is wrong.

Hi,
Welcome to Tradition Casino! We detected that you have other accounts in Rival Casinos. However, we're going to allow you all our promotions :)
If your account doesn't work properly, thanks to contact us by email support@tradition-casino.com and we will have a look on your account.

Best regards,

Caroline,
Customer Support - Tradition Casino
E-mail: support@tradition-casino.com

So Caroline checked your account and you obtained all bonuses. Unfortunatelly, she forgot to change your class account, so you kept the initial one :confused: And, of course, it conduced to you at limited withdrawals...

Now, all is ok : your class is ok and your withdrawals are flushed too :) I'm really sorry for this misunderstanding.

This story proves that it's not easy at all to change our automatic Rival system, that's why we sent you the first email : we're always affraid that players will be blocked by system, so we want to have dialog on it as soon as players subscribe, like this they understand immediately that they can contact us if there is a problem :)
Click to expand...

To Ms. Tradition,....wow...you are most definitely a breath of fresh air...I just hope that Rival will soon realize that your type of honesty is what will WIN players over and prosper the company...unlike the total BS we have all heard so many times in the past from another Rival Rep who used to be popular here...Please do not change and let the dollar signs $$$ get the best of you...:notworthy:thumbsup:

Here is another compliment that I just gave you on AGD's Forum...

Link Removed (invalid URL)
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