Sunset Casino are still on a WARNING

[uungy]

They are pending accreditation, however there seems to be a WARNING posted in the warning forum http://www.casinomeister.com/forums/...r-warning.html which is still ongoing by the looks of things.

Anyone know if that has been sorted/paid, or new management (which should still pay the player)?

[maxd]

Good catch uungy, I should look into this.

[Casinomeister]

That's about a year-and-a-half before they came on board. These issues were cleared up if I remember correctly. They had different staff back then I'm pretty sure.

Sven is here if you want to ask him about it:
http://www.casinomeister.com/forums/...unsetsven.html

[uungy]

That's about a year-and-a-half before they came on board. These issues were cleared up if I remember correctly. They had different staff back then I'm pretty sure.

Sven is here if you want to ask him about it:
http://www.casinomeister.com/forums/...unsetsven.html

True, but time is of no essence if they have outstaning warnings. If they have have changed, than its fair to say that warning should be removed now.

I have no issues with them and their withdrawals are being processed in a very timely manner, so heads up to them on that, but thought I should bring this up to your attention

[maxd]

Yes, and thank you for it. I'll be approaching Sunset to see what can be done about settling that old issue. And, of course, the Warning will be withdrawn once that old business is cleared up.

[KasinoKing]

I have read on another forum there seems to be an issue with Sunset trying to change the bonus T&Cs AFTER players have deposited, contrary to what is clearly stated on their website.
Also Sunset added an extra bonus players didn't know about or ask for, meaning they have to wager way more than they expected to when they deposited.

This only came up yesterday, so I'll give the casino a day or two to react before bringing the full details out here.

KK

[RobWin]

I have read on another forum there seems to be an issue with Sunset trying to change the bonus T&Cs AFTER players have deposited, contrary to what is clearly stated on their website.
Also Sunset added an extra bonus players didn't know about or ask for, meaning they have to wager way more than they expected to when they deposited.

This only came up yesterday, so I'll give the casino a day or two to react before bring the full details out here.

KK

Yea, I read that too and if that is truly the case then this is most definitely Rogue behavior, no better that the Virtual type..
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[SunsetSven]

Ok, we got 2 issues here.

One being the one player who claims that that we owe him over EUR 4000. I don't want to discuss this publicly - yet. I have been in extensive contact with this player and had even informed Casinomeister about this issue. So if the player claims that I have ignored him - that is untrue and we can prove it. (As we messaged back and forth on the Casinomeister Forum via PM)

The other thing with the bonus:

We have a 25 EUR sign up bonus for new players with a low 20x wagering requirement (and very few games excluded).

On top of that we have a 20% Bonus this month - we have informed players about this in our newsletter. I understand that not verybody reads it and some new players ight habe not gotten it.
However - you can always ask support to remove the bonus and they will do right away.

One important thing on how we handle bonuses:
If you get a Bonus you can STILL withdraw your deposit. (The bonus is voided at this point) Unlike in other casinos where your money is "locked up" and you can't withdraw until you have cleared the bonus - you can withdraw the real money part of your account at any time.
Again - we have very few excluded games (Blackjack and Roulette are NOT excluded) - so I think the bonus hurts nobody. And if you don't like it: have it removed by support.

Sven Obermayer
Sunset Casino

[maxd]

One being the one player who claims that that we owe him over EUR 4000. I don't want to discuss this publicly - yet. I have been in extensive contact with this player and had even informed Casinomeister about this issue. So if the player claims that I have ignored him - that is untrue and we can prove it. (As we messaged back and forth on the Casinomeister Forum via PM)

Hello Sven, Max Drayman here. I handle the player complaints sections here at Casinomeister. Sorry if I've forgotten but did you have that PM conversation with Bryan or me? When was this?

[SunsetSven]

Hi Max,

I had the PM conversation with the player who claims we ignored him.
I had an E-Mail conversation with Bryan on 7/28/09 explaining the case briefly.

Sven