Winpalace.com (Regalbar Ltd)

**eu_lowroller** · 14th November 2009, 05:38 PM

Still no answer from daniel, this is not a good sign for this casino

Btw. KasinoKing have a banner on his webside from this casino, so i certainly thought, that this casino is good to go, but since i've read this thread and the waiting for a withdrawal about 2 weeks, i'll never play there!

**danielg** · 16th November 2009, 02:28 PM

Hi eu_lowroller,

I haven't answered here because we continued this conversation privately.

I completely agree with Kavaman regarding his last post and passed this issue forward. It's been already fixed and a page with all the details regarding the current promos has been added to Winpalace.com site: winpalace.com/en/promotions/.aspx#WEEKLYBONUS (I hope it's ok to post it here). The promo will be directly linked to this page, so it will be easily accessible.

Hope I helped. If you have any comments, feel free to contact me directly.
Kind regards,
Daniel

**kavaman** · 19th November 2009, 02:27 AM

You seem like a good casino, and you do pay out, i can verify that!
The only thing that is bothering me, only a bit, is that the withdrawal times seem a bit off, atleast if your websites current times are true, my wd was sent faster then that, but in general 5-10 is alot when inetbet or jackpotcapital that are both on the same software as you pay out within 24 hours. Im not talking about anything seriously off. There are also other places that pay out not so fast, but 5-10 when you guys only have 4 business days in a week. So its generally a two week process....

**eu_lowroller** · 19th November 2009, 10:25 AM

Originally Posted by kavaman

5-10 is alot when inetbet or jackpotcapital that are both on the same software as you pay out within 24 hours.

Don't forget All Star Slots, which pay out within only 2 hours!

**kingkong098** · 21st November 2009, 06:25 AM

I submitted my ID for verification a week ago and never heard back. I asked for an update today and the reply I received (politely) told me to stop whining as it has only been a week and verification can take longer that that.

So 1 week+ for id then another 2 weeks for a withdrawl to get processed? Not a winning formula in my book.

**me_and_ed** · 21st November 2009, 06:54 AM

Originally Posted by kingkong098

I submitted my ID for verification a week ago and never heard back. I asked for an update today and the reply I received (politely) told me to stop whining as it has only been a week and verification can take longer that that.

So 1 week+ for id then another 2 weeks for a withdrawl to get processed? Not a winning formula in my book.

What a pathetic joke, so many of these casino's that drag their feet, using ID verification and withdrawal delays, its a shame that players still dep their money. It sure would be nice to be able to have some legislation that puts deposits in escrow until the casino pays.......dare to dream

**kavaman** · 21st November 2009, 11:27 PM

I sent the documents when i made my account in the first place. And my id was verified about two weeks since that. I did win my first win maybe 3 weeks since i made my account, and was able to withdraw because i sent the documents when i made the account, but i sure hope you guys verify the faxbacks faster, it does not seem right to keep people waiting in order to even make a withdrawals.

kavaman

**danielg** · 23rd November 2009, 03:17 PM

Hi,

I completely agree with all your comments and thank you for your feedback. On behalf of WinPalace casino, I am happy to announce that over the past month WinPalace has been implementing improvements to the withdrawal procedure, both in terms of speed and ease.

Increasing the withdrawal limits a few weeks ago was only the first step. Within the next week or so, both the approval and payout times will be officially shortened.

We apologize for the delay in making these changes. However, we would be irresponsible to our players if we could not stand behind what we promise. Thank you for your understanding and patience.

Regards,
Daniel

**kavaman** · 16th December 2009, 01:35 AM

Things have not progressed to the right direction so far. Withdrawal times still stand the same 5-10 business days monday-thursday. Also i noticed a VERY disturbing rule on your terms and conditions for bonuses.

In order to withdraw winnings from this bonus we ask that you fulfill the following wagering requirements:
Players are asked to wager the bonus and deposit amounts twenty five (25) times before making any cash-outs. Only bets placed on slots, keno and scratch cards will count towards the wagering requirements of the bonus.

(Everything is fine to this part, but).

Each $1 bet is valued at $0.50 with regards to play through requirements.

In my opinion you cannot state the wagering requirements for bonuses 25x deposit and bonus, where in fact they are 50x deposit and bonus. Even though your bonuses are quite good, 50x is a lot, and the terms should state its 50x, not 0.5$ of wagers count.