Winpalace.com (Regalbar Ltd)

[kavaman]

No problem. One more thing , your banking section, how exactly are you paying if i for example would happen to win big as a new customer. Its pretty vaguely stated:
"First time withdrawals and changes to payment instructions are subject to clearance by our Security Department. This can take between 5-10 business days. You will be informed by e-mail when we send out your winnings. New players will receive up to half of their withdrawal amount and no more than $1000 in the first couple of weeks, this is because of casino abuse in past cases. "

1. What if i won lets say 10000$, as a new player, how would that win be paid? 1000$ in first couple of week? First two weeks? What about the rest?

2. Up to half of the withdrawal amount? What does that mean in practice for a big (several thousands amount)?

2. What are the withdrawal limits for different vip levels? It says 2000$ week is the max.

[vinylweatherman]

No problem. One more thing , your banking section, how exactly are you paying if i for example would happen to win big as a new customer. Its pretty vaguely stated:
"First time withdrawals and changes to payment instructions are subject to clearance by our Security Department. This can take between 5-10 business days. You will be informed by e-mail when we send out your winnings. New players will receive up to half of their withdrawal amount and no more than $1000 in the first couple of weeks, this is because of casino abuse in past cases. "

1. What if i won lets say 10000$, as a new player, how would that win be paid? 1000$ in first couple of week? First two weeks? What about the rest?

2. Up to half of the withdrawal amount? What does that mean in practice for a big (several thousands amount)?

2. What are the withdrawal limits for different vip levels? It says 2000$ week is the max.

Two wrongs don't make a right, NO excuse to "abuse players" because some OTHER players comitted some unspecified "casino abuse" in the past.

Most players compare terms, especially those related to offers and payment. In BOTH cases, the terms here look worse than at ESTABLISHED casinos, yet these are relatively unknown entities trying to win the trust of players.

I suspect that where the terms conflict, the most UNFAVOURABLE one to the PLAYER will prevail.

For example, player wins $3000 (it happens).

2) suggests $1500 per week, and 3) suggests $2000 in week 1, followed by $1000 in week 2.

However, 2) is less favourable than 3), so would prevail

Sadly though, for a NEW player, the initial term (I'll call it 1) - "New players will receive ....... and no more than $1000 in the first couple of weeks".

This term trumps BOTH 2) and 3), so a NEW player winning $3000 would wait TWO WEEKS for the first $1000, and then might have to wait ANOTHER 2 weeks for the remaining $2000.

Many players will never be back after an experience like that!!!!

[kavaman]

Yes i agree with vinyl on this . The terms should say exactly how a player is being paid .

[danielg]

Hi

Sorry it took me long to reply.

For the past few weeks Winpalace's finance department has been in the process of updating and revising their payout terms.

I am happy to announce that Winpalace has raised their payout limits to $/€ 3,000 per week and the payout terms have been clarified.

Regards,

Daniel

[bonustreak]

Sorry I just cannot toss out my trust so fast to a company that can openly support 2 separate types of software. How do we know if we open an account at Mayflower we will not be spammed and nagged to open an the Win casino? Just too many new casinos opening and closing these days within months time.

[Pulver]

Daniel: Are your casino the only business in the world that does not count friday as a business day?

The reason I am asking is that I have had a Neteller cashout pending since the 8th of october. Not only is that 18 regular days, but it is also 13 business days.

I know that you stipulate 10 business days for a withdrawal, but I have already waited for 13. So you are infact breaking your own T&C. And when your support personell tells me that I have only waited for 9, and that friday is not a business day, I frankly get a little pissed off..

[kavaman]

Omg that sucks, i feel for you pulver. 10 Business days is pretty long when all other casinos i knowos pay out within 24hours to a a week. Maybe you could look into this danielg?

[Pulver]

The money is now in my acount!

[HeyMikey]

[derail]
I just wanted to chime in that Mayflower casino is one of the stupidest names I've heard in a while. A contender for the Stupidest named casino award for 2009.

[/derail]

As for Winpalace - please read and apply this:
http://www.casinomeister.com/casino_pick.php

My vote goes to another Top Game Casino: Yes We Can Casino

[kavaman]

This is to daniel. The bonus system on the site is not clear enough. I was sent a promotional email about two bonuses, wps195 and wps225. Both of them are slots only bonuses.
The fact that these are slots only bonuses, is not seen anywhere on the website, or anywhere on the promotional email sent. Also the playtrough for these bonuses is not seen anywhere. Please provide better info for your future promotions, so that players won't play games, that are not allowed, and so that players know the playtrough.