Gambling addiction and casino responsibility

[misskimber]

The casinos were Grand Hotel and Club World/Aladdins Gold. The latter let me log on and play a couple of times AFTER I asked to be deleted...and they told me that I HAD been deleted as per my request and could not explain why I could still login? Was told that "management" would get back to me. This was weeks ago...pretty safe to say they have nothing to say. And I fear that if I were to download the casino again I WOULD be able to login.

Anyway...they at least deserve a cyber whoop for their errant disregard for people who implore them to have their accounts locked for their own good.

[Casinomeister]

Originally Posted by misskimber

The casinos were Grand Hotel and Club World/Aladdins Gold. The latter let me log on and play a couple of times AFTER I asked to be deleted...and they told me that I HAD been deleted as per my request and could not explain why I could still login? Was told that "management" would get back to me. This was weeks ago...pretty safe to say they have nothing to say. And I fear that if I were to download the casino again I WOULD be able to login.

Anyway...they at least deserve a cyber whoop for their errant disregard for people who implore them to have their accounts locked for their own good.

I'll contact the appropriate parties and have them check out your account to see what happened.

[same_old]

Originally Posted by Casinomeister

I'll contact the appropriate parties and have them check out your account to see what happened.

Bryan I have been trying to find that thread that was started a while back where everyone contributed on what they do if they are not gambling etc.
Had some really good posts in there that may help Kimber divert his attention.

I dont suppose you have that handy

[Casinomeister]

Originally Posted by same_old

Bryan I have been trying to find that thread that was started a while back where everyone contributed on what they do if they are not gambling etc.
Had some really good posts in there that may help Kimber divert his attention.

I dont suppose you have that handy

Easy - just do a search on Gamblock

These are two must reads for anyone in the gambling business: player, affiliate, marketer or operator.
http://www.casinomeister.com/forums/...ently-ill.html
http://www.casinomeister.com/forums/...ling-rant.html

[clubworld]

Hi mskimber,

I have been unable to locate your account on our systems so I am afraid I cant be specific as to what happened here, please can you send me your username by PM so i can look into this for you.

As with all changes to our player's accounts we do require the request in writing, this is so we can be sure that the request is actually coming from the account holder.

Once the request is submitted our procedure is based on the reason stated - if the email mentions problem gambling, excessive debts, lack of self control etc then the account is immediately deactivated. If the email mentions bad luck, poor service or just says 'close my account' then the request is picked up by my retention team who will attempt to resolve the problem.

We do take this aspect of the business very seriously and so I am keen to get to the bottom of this one and make any changes required to prevent it from happening again.

Kind Regards
Tom

[MiniVegasGroup]

Originally Posted by misskimber

The casinos were Grand Hotel and Club World/Aladdins Gold. The latter let me log on and play a couple of times AFTER I asked to be deleted...and they told me that I HAD been deleted as per my request and could not explain why I could still login? Was told that "management" would get back to me. This was weeks ago...pretty safe to say they have nothing to say. And I fear that if I were to download the casino again I WOULD be able to login.

Anyway...they at least deserve a cyber whoop for their errant disregard for people who implore them to have their accounts locked for their own good.

Hi Misskimber
could you please send me a private message with your Grand Hotel account details?We are very sensitive to this sort of issues and we follow a very strict procedure whenever we are pointed towards problem gambling with one of our players.
We literally lock the claimant account immediately and follow up the matter according to eCOGRA's straight-forward guidelines in regards to such issues.
PLease contact me privately at your earliest convenience, I am looking forward to investigating this case without any further waste of time and take any necessary action to identify the problem and ensure it never, ever happens again.
I thank you in advance for your cooperation.

Mike.

[pinsnpies]

Originally Posted by De Beuker

The problem with locking accounts is that there are so many casino's, you'll always find one where you can create a new one if the little devil has broken your willpower again.
Gamblock can be a solution, but if you're good with computers, you'll find a workaround, but it is still a pretty steep hill to take.
Best thing to do is disable your internetconnection completely.
You really can live without internet, and if you really need to be on the net for something, visit friends, parents, family, neighbours..
It may seem to be very radical, but your problem asks for a radical approach I think.

Wish you all possible succes and even more strength!

I totally agree. You need willpower to stop. If I wanted to stop Gamblock would be uselees for me as I know a simple workaround. Closing accounts at every casino online will be a real pain.

[kenneth2816]

Hope no one thinks the following is an attempt to come off as "special".

I know addictions. Gambling addiction can be very powerful and instantly destructive. By definition an addiction is a relationship with a mood or mind altering experience whereby the loss of control of the rate and frequency has occured resulting in "life damaging" consequences.

The addiction is not in the activity, subtance or experience, but in the person. Addiction is not a moral defect of character nor is it a sign of weakness. Some of the strongest people I've ever met were addicts, once.

Without judgement and without harshness, attempting to block the "supply" in an attempt to control the compulsion has rarely worked, and though I applaud the industry's sensitivity to this issue, the total responsibility rests with the addict alone.

Recovery is different for each person as the motives to indulge are different for each person. But only that person can say if they are a gambling addict. if I say I am a gambling addict, I acknowledge my powerlessness over it.

There is an old axiom among addicts of all kinds:

One is too many and a thousand never enough.

There is also no quick fix for any real addiction, sorry to say. The only tenable solution is total abstinence. This is a hard concept for many.

I admire the ability to openly admit, but I balk at any attempt to hold liable other than self for the "problem". Addicts are not victims anymore than they do what they do intentionally. In other words, there simply IS no external fix.

Gambling establishments do not intentionally market a predatory commodity. Evidence of this can be seen by the vast majority who know when to stop.

But to an addict, there is this constant (but not irreversable) dual process of both blame and denial. No one else is or can be responsible for recovery but self.

In my opinion, asking for an account to be closed in order to curb my addiction is like e-mailing Hostess and asking them not to sell Twinkies within a hundred miles of my house.

All the best...............

[love2winalot]

Hiya: You could always just get rid of your PC. Or, let your wife/family take control of it, and make you a secondary user so you are not able to download any Casino software.

Then there is the old fasion way. Get paid, pay your rent first, pay your electric/gas bill second. Go to store and buy food for 2 weeks, or until next payday, and after this, ENEN IF YOU GAMBLE, AND LOSE, you still have a roof over your head, and food to eat.

There is also another method. You get paid. You cash your check. You are using some method of getting the money out of your hand, and into the OnLine casino. Eliminate that method. There are many ways to do this, just pick one, and go with it.......

[livefree247]

Gambling addiction is the same thing as alcoholism, total abstinence is required.
like an alcoholic one drink is two many and a thousand is never enough, "one bet is two many and a thousand bets is never enough"

This a progressive disease that only gets worse... and there's no such thing as "a cooling off break" its a matter of have you done enough self destruction to yourself and your family to really quit. closing your casino accounts is just putting a band aid on the problem.
The solution is you need some kind of support group.
if you cannot get hold of your disease which is all so powerful.... I would suggest.. you google your local Gamblers Anonymous, and try to find a meeting for new members, and go. bring a friend or your spouse for support, you can't do this alone....you need people around you that know what your going through and understand that it has nothing to do with willpower, and that your powerless over gambling. and once you start, you cannot stop.