Advice needed

[MrWolf]

I'm currently in a dispute with one of the accredited casinos on this site. I won't say which yet, since I've contacted the rep. here. But I would like some advice.

Here's the probem. When I joined in January, I provided my UK driver's licence, utility bill, copy of cc for verification, and had my first small cashin paid.

I then went onto deposit, play and cashin four more times using another debit card.

You'd assume the only thing required would be a copy of the new debit card.

Unfortunately, not so. Copy of new debit card, bank statement showing payments to the casino (even though you can only deposit thru verified by visa), bank statement for the account winnings are to be paid to, and another form of ID which needs to have a photo were all requested.

I've supplied all but there's a sticking point over the ID. My drivers' licence is an old style UK one, with no photo, which is clearly a problem for the casino. The only photo ID I have is my passport. So I very reluctantly sent a copy of my passport, but with thin strips of paper blocking out my passport number, place of birth, exact date passport was issued and exact date it expires. My name, nationality, date of birth, sex, year the passport expires, and signature are all visible.

The reason I blocked out some sensitive information is that I'm wary of the threat of ID theft. However, this is not good enough for said casino, who I have found have now locked my account and stolen my winnings until I send them a copy of my passport with all the sensitive information visible.

Personally I consider this totally irresponsible behaviour for a casino to lay their customers open to the possibility of ID theft (I note that Casinomeister himself deals with the topic in his latest broadcast). No casino demands copies of credit cards with the full cc number and security showing. Why is a passport any different?

I've just spoken to a customer services rep from the casino who informs me the reason they need a photo ID is because it's a requirement of the regulatory authorities in Malta. However, he was not able to provide me any links to back this up. He then told me it was in the casino's rules and pointed me to this section:

"Request documents to verify identity, authorisation to use a specific Credit Card and/or other facts provided by the Account Holder, before expediting deposits and/or withdrawals."

Nothing there about the ID having to have a photo. Personally I think with the amount of documentation they already have it's obvious to even a moron that I'm genuine.

My question is am I being unreasonable with regards to the passport? Are other people happy to hand out copies of their passport to online casinos, even if they are on CM's accredited list?

[RobWin]

MrWolf, with all of this going on with the ID and the fact that you had already sent them your drivers license ID and they had paid you previously but now they are requesting the same again and more, I would go ahead and get either Bryan or Max involved with this one, especially since they are an accredited casino here.

[BingoT]

Dose the UK have an expiration on the Driver License?
If so I would say it's time for a new one.
And after you get it send it.
And you can trust Bryan or Max to back you on this if you don't get a new license.
B-T

[MrWolf]

Dose the UK have an expiration on the Driver License?
If so I would say it's time for a new one.
And after you get it send it.
And you can trust Bryan or Max to back you on this if you don't get a new license.
B-T

There's no expiration date on the licence BingoT. I think it's valid till I'm 65, so still a way to go!

I didn't want to pitch a bitch without first speaking to the casino rep here. I know he did communicate with the casino, which is Malta-based. Unfortunately, the fact that they've now locked my account speaks volumes and I may have no alternative but to pitch a bitch.

What is really annoying is that there was no bonus money involved, so at the moment they are not releasing either me deposits or winnings. These guys should really take a lesson from the likes of Red Flush.

[Gogo]

When I was requested withdraw with one of casino I send them all documents, include my passport (Did not block any number) and also I send them copy of my visa electron include all numbers, even cvv.
I was very worried and afraid. They asure me that this data will be on secure file and not share to anyone, but.. I am still woried.
BTW I get my withdraw, thats fine.
In other casinos I blocked numbers no relevant to the casino.
So, what I can do? I can replace visa and with this I will stop any fraud from use of my old card.
For passport numbers I am not so afraid because, if someone want to steal someone indetity there are many way to do so. Copy of varius docs exist in agency, hotels, motels and everywhere.
And what someone can gain if have my passport number? Nothing.

[dynamitewoman]

Numbers and personal information such as drivers lcense, passport numbers,social security numbers, credit card numbers are all sold, often in lots to the highest bidder, using telephone transactions. What the buyer does with them is their business once they own them. A valid passport number can be attached to any individual with a "created" passport document to authenticate it. We are all identified with numbers, codes and symbols that are personal to us because they have been issued to us. That is who we are, and if someone else gains access to that information, that is who they can become.
The internet is not a place to trust anyones security measures to the point of not protecting yourself with common sense and precautions.
Maybe someone will come up with the bright idea of establishing a secure government sanctioned and insured site where you can submit all necessary documents and , in return, you get an authorized and secure virtual card to use as absolute identity verification across the internet,including gaming sites. That way, you do not have to keep resubmitting and hoping you will be accepted as a real person in order to get cash winnings or be verified at every site you visit.

[Gogo]

I can agree with you. I wonder what we can do to prevent steal indetity.
(I apoligize for english).
If we suspect we can report that in Police and thats it. Nothing more.
If someone do something wrong and ilegall with my indetity, I supose can easily prove that I did not do such thing and that is "stolen indetity issue"

[KasinoKing]

My question is am I being unreasonable with regards to the passport? Are other people happy to hand out copies of their passport to online casinos, even if they are on CM's accredited list?

1) No, I think the casino is being unreasonable in this particular case since you have already proved you are you once & they've paid you. I see no reason why you should do it all again.
I'm not sure this is PAB material though - why not just PM MaxD and ask for advice?
BTW, I still have the old UK pink driving license too (no photo) - valid until I'm 70 I think...

2) Yes, I have sent scans of my whole passport with nothing blanked to several casinos.
But only those I think are trustworthy. I recognise there is a very small risk in doing this - but I don't mind taking a little gamble from time to time!

KK

[RoyallyFlushed]

What I don't understand is why they paid you before and now they wont. I get what your problem is but I don't get what this casino's problem is. Can you take a picture of yourself with a digital camera while holding up your drivers' license?

They locked your account too boot? That would really pizz me off!! Im sure someone here can help you, good luck

[MrWolf]

What I don't understand is why they paid you before and now they wont. I get what your problem is but I don't get what this casino's problem is. Can you take a picture of yourself with a digital camera while holding up your drivers' license?

They locked your account too boot? That would really pizz me off!! Im sure someone here can help you, good luck

I must admit I'm completely baffled about why my original documents were OK in January, and then in February they get really heavy handed about demanding loads more. If I were being cynical I'd say it's because there's a bigger win involved this time and they don't want to pay.