Royal Vegas doesn't pay

[mccelik85]

Royal Vegas Casino (a member of Fortune Lounge) didn't pay my withdrawal
(605,05 Euros) to my registered (I made deposit) EcoCard account.After that my casino account has been locked yesterday.

I asked to them the reason.They said "Your account was locked by the Player Security Company due to discrepancies found on the account."

After that I asked to them what are those discrepancies and I added "if you want some identity proofs from me,I can send relevant documents to you."

But they denied to give a detailed information and they said "The nature of the said discrepancies are not available and will not be advised on." You can see that it is a usurpation obviously.

You can look one of relevant screenshots.

HELP ME , PLEASE.

[catrina m]

Rogue casinos answer only to themselves

At least you found out with a small deposit,

hope it works out, good luck

:edit:

After looking around this casino is in the accredited list isn't it?

[jas2587]

Royal Vegas is a part of the Fortune Lounge Group they are not rogue
why dont you start your own post instead of digging up post that are 2 to 4 yrs old

just a thought

Cindy

[ainse55]

I too have never had an issue with FL. I am a VIP and have been paid out everytime quickly and hassle free, i most recently won 21,000.00 which i recieved in one day into my moneybookers account. this win wasnt at royal vegas, i havent played there in a while, i do most depositing into vegas palms

[jetset]

Royal Vegas is a part of the Fortune Lounge Group they are not rogue
why dont you start your own post instead of digging up post that are 2 to 4 yrs old

just a thought

Cindy

I agree it's confusing when a thread several years old is resurrected without any indication that this is an old issue that may have since been resolved.

I need to train myself to always look first at the date on these phoenix-posts!

[KasinoKing]

HELP ME , PLEASE.

1. Have they said your account is permanently locked - end of story. Or have they indicated that it is closed while they do further investigations?
You may need to give them a few days.

2. Once you are sure you have got as far as you can with the people you have already been dealing with, contact the rep at this forum:-
http://www.casinomeister.com/forums/...unelounge.html

3. If it is still not resolved (after a reasonable amount of time), and you are 100% sure you have not broken any of the casino's T&C's, then Pitch a Bitch with Max.

Good luck.
KK

[KasinoKing]

You dig up 2 threads; one 2 years old & one 4 years old & make the exact same posts.
{edit} and I just noticed you started a brand new thread with the same post - that's 3 now!
You might be new here, but surely you can see that is not a wise thing to do?
I hope the mods are in a good mood today!

KK

[drk]

Vip in FL and playing royal vegas since years.

Always been paid the day after, have been to 2 cruises paid by this group.
Periodically a vip guy came to pay me a dinner and always have 20 to 40% back on my loss.

This is no rogue, this is best online... and i play a lot online :P

[mccelik85]

1. Have they said your account is permanently locked - end of story. Or have they indicated that it is closed while they do further investigations?
You may need to give them a few days.

2. Once you are sure you have got as far as you can with the people you have already been dealing with, contact the rep at this forum:-
http://www.casinomeister.com/forums/...unelounge.html

3. If it is still not resolved (after a reasonable amount of time), and you are 100% sure you have not broken any of the casino's T&C's, then Pitch a Bitch with Max.

Good luck.
KK

Yes,they said "your account is permanently locked".Yes,I am %100 sure I haven't broken any of the casino's T&C's.
Also,I am sorry for writing the same post 3 times.I didn't know that was a mistake.

[jerrylee]

may I suggest the OP edit the screen shot covering their username?

edit: about, "your account is permanently locked"

My guess? Fraud of some sort, possibly a Turkish fraud group. I dunno what kind, but a new member posting from that country about getting their account locked is mighty suspicious. Turkish players are barred from many casino groups and for good reason.

and to quote their terms:
http://www.royalvegas.com/general-terms/

1.3. Refusal to Register, Deregistration, Exclusion & Suspension


1.3.1. We may refuse to register you as a Player or elect to deregister and exclude you or suspend you as a Player from the Casino at any time if we deem that your participation at the Casino is, shall be or has been previously, in anyway fraudulent, illegal or that your participation is or has been abusive or irregular in any way.

1.3.2. You acknowledge hereby that the Casino is not obliged to give you prior notice of its decision to refuse, deregister or exclude or suspend you, nor to furnish you with any reasons for such decision.