Royal Vegas doesn't pay

[chuchu59]

Interesting. However, the FL group must do better than this to deny winnings. What are the discrepancies mentioned? Multiple accounts? Links with a fraud ring? The fact is the player deposited $20 and cashed out $605 risking his own money in the process. If what he said is true, he also offered identification proof. I have had something similar happening to me with both the FL Group and Riverbelle in the past. They cited identifiers to security risks (something like that) and locked all my accounts. Only after protesting here were the accounts unlocked.

I agree that certain details should not be divulged especially those related to security issues. However, the casinos should at least give a brief outline on what the problem is. Citing that there are discrepancies certainly does not make the picture any clearer and will only give the player a valid case to pursue.

[kauphy]

Rogue casinos answer only to themselves

At least you found out with a small deposit,

hope it works out, good luck

:edit:

After looking around this casino is in the accredited list isn't it?

yes it is and all of the fl casino r very good i have been playing at these casino for about 6 years and have never had any prombles with them. they always pay on time and when i cash-out i always have my money by ach within 2 days. i,m sure this will be worked out in no time at all. u really should look before calling a casino rogue.

[mccelik85]

This account is my "unique" account at all of Fortune Lounge Group Casinos.
I have't got multiple accounts.Also I didn't understand be member of a fraud group.I am not a member of any organization or group.On the assumption that what can I do to system.It is not a game playing with people like poker.

I earned money from system.I think casinos never says anything about it.Because there is no cheating probability.

Other issue,Turkish players are accepted at Royal Vegas Casino.This casino denied my withdrawal because of discrepancies lie.I can send every proof about my details to them,if they want.Also they denied to say which are these discrepancies.

[ether]

If the casino accepts players from Turkey, then it has no relevance that the player comes from Turkey.

[KasinoKing]

This account is my "unique" account at all of Fortune Lounge Group Casinos.
I have't got multiple accounts.Also I didn't understand be member of a fraud group.I am not a member of any organization or group.On the assumption that what can I do to system.It is not a game playing with people like poker.

I earned money from system.I think casinos never says anything about it.Because there is no cheating probability.

Other issue,Turkish players are accepted at Royal Vegas Casino.This casino denied my withdrawal because of discrepancies lie.I can send every proof about my details to them,if they want.Also they denied to say which are these discrepancies.

Thanks for coming back on this.

Have you tried step 2 yet?:
2. Once you are sure you have got as far as you can with the people you have already been dealing with, contact the rep at this forum:-
http://www.casinomeister.com/forums/...unelounge.html


If so, it's time to go to step 3:
3. If it is still not resolved (after a reasonable amount of time), and you are 100% sure you have not broken any of the casino's T&C's, then Pitch a Bitch with Max.

Please let us know the outcome, but it is wise for you not to post any personal or anti-casino statements before Max has finished fully investigating this case for you - he hates that!

Good luck!
KK

[vinylweatherman]

This account is my "unique" account at all of Fortune Lounge Group Casinos.
I have't got multiple accounts.Also I didn't understand be member of a fraud group.I am not a member of any organization or group.On the assumption that what can I do to system.It is not a game playing with people like poker.

I earned money from system.I think casinos never says anything about it.Because there is no cheating probability.

Other issue,Turkish players are accepted at Royal Vegas Casino.This casino denied my withdrawal because of discrepancies lie.I can send every proof about my details to them,if they want.Also they denied to say which are these discrepancies.

This will probably be the "discrepancy" they are quoting. They may have seen a large number of players suddenly appear, all play this very same "system", and attempt to withdraw winnings.

This "system" may well be against the terms and conditions FOR BONUSES, which specify certain play patterns that are forbidden, ones that often appear as "systems" for beating bonuses.

If you have not created multiple accounts, nor breached bonus terms where bonuses have been taken (including limitations relating to the group as a whole), it might help to proceed to the next stage of contacting the FL rep, or indeed submitting a PAB.

It might help if you could give some details on this "system", so that it becomes a matter of public record on a given date, and others can check whether there has indeed been a breach of T & C as they stood on that date should the outcome prove to be confiscation for "bonus abuse" under the general "F U Clause", rather than fraud proper (multiple accounts, fake ID, "stolen" deposit method - which also means ANY deposit that does not come from a source that DIRECTLY belongs to you).

[jerrylee]

If the casino accepts players from Turkey, then it has no relevance that the player comes from Turkey.

so are you saying if a casino accepts UK players, then it has no relevance that the player comes from the UK (if that were the case), despite the UK (and Turkey) being well known in the industry to harbor fraud? I'm telling you guys, there's something fishy with the OP's situation. It would be a shame if the casino were pushed into a corner and blackmailed with this thread into paying out to a fraudster just to save their reputation. It's happened before..

[fortunelounge]

Hi everyone

Firstly, our best wishes for a fantastic 2009 to all.

mccelik 85's account was locked due to being part of a syndicate from Turkey.

Although I am not at liberty to disclose the full details of how this syndicate operates, mccelik85 shares identifiers with these players, he has also not met any playthrough requirements.

Wim
VP Operations
Fortune Lounge

[chuchu59]

Fair enough and I also understand why it is difficult to explain to the player. However, I encountered the same thing twice at 2 different MG ups and I am a lone gambler with no links whatsoever. It is possible that the detection was loose and that Turkish players with say similar surnames was regarded as being part of a group.

If we look closer at this, why is the association with a group/syndicate a reason for voiding winnings and/or even confiscation of deposits. What advantage did they have even if they played with bonuses. So if I am linked with player A and then player B does that mean that I am part of a syndicate and just because they both won, I shouldnt.

Is it possible, without divulging too many personal details, to give an outline as to what constitutes a syndicate and why they are deemed to hold an an unfair advantage over the casinos. Meanwhile, as it is, whether the player had completed the whole playthrough is irrelevant at this stage.

[fortunelounge]

Interesting. However, the FL group must do better than this to deny winnings. What are the discrepancies mentioned? Multiple accounts? Links with a fraud ring? The fact is the player deposited $20 and cashed out $605 risking his own money in the process. If what he said is true, he also offered identification proof. I have had something similar happening to me with both the FL Group and Riverbelle in the past. They cited identifiers to security risks (something like that) and locked all my accounts. Only after protesting here were the accounts unlocked.

I agree that certain details should not be divulged especially those related to security issues. However, the casinos should at least give a brief outline on what the problem is. Citing that there are discrepancies certainly does not make the picture any clearer and will only give the player a valid case to pursue.

Hi chuchu

Thank you for the post and the relevant questions.

I think it is important to understand that, for economic reasons in a tough environment, no casino would lock player accounts unless they have very good reason to do so... or if their intention is to deliberately withold payouts to players..... in which case no-one should even be playing with them.

Most casinos have very stringent security measures in place to protect themselves (and their players) from abuse and fraud. These measures, however, should also be commercial and we, in the majority of cases, still give the player the benefit of doubt. As these processes are often subject to human intervention and decisionmaking it is possible that mistakes could be made and we have always rectified matters where this has occurred. I am pleased to say that these cases are scarce as we have continuously improved and refined our assessment processes in the 10 years+ of our existence to the level where the sophistication eliminates most errors.

There is also a very good reason why casinos do not divulge all the details regarding why an account is locked as it may educate fraudsters on how to side-step the system.

When someone is identified as being part of a "syndicate" (as in this case) it is because of a number of issues, including sharing technology identifiers, identical purchase and play patterns, etc, etc. In a good number of cases it actually has nothing to do with the identity of that particular player (we often find that only one or none of the players from a "syndicate" would return verification documents)

It is also important to note that, although we classify something like this as a "syndicate" we may also be incorrect as it may be the same player opening several accounts with different details. The fact still remains that it is a player / a group of players who attempt to defraud the casino.

You are right about the fact that the playthrough requirements have nothing to do with the issue. Unfortunately I failed to complete my sentence in which wanted to add the fact that he has not met the playthrough requirements like every other person from that "syndicate".

Interestingly, only some 3% of players whose accounts are locked actually dispute the locking. All of these cases involve cash-ins. Of the 3% who dispute their locked accounts only 1% will dispute it more than once.

After more than 10 years, I think the Fortune Lounge Group has proved that we do not withold payments without very good reason and, on occasion where we made mistakes we rectified them as soon as possible.

I hope this sheds some light within the constraints I have to divulge more details.

Regards

Wim
VP Operations
Fortune Lounge