Joyland Casino: Problem withdrawal request

[Josyck]

The problem is that Joyland Casino has changed my transaction history and he has deleted my withdrawal request of 4529 and substituted it for another of only 500 euros (my original deposit), this is the amount that I have received into my neteller account, only 500 of my 4529 withdrawal requested.

I have been talking with the casino's support but they have not tell me anything.

What do you recomend to do?.


Thanks,
Josyck

[paul02085]

"What do you recomend to do?."

For one thing give us more details. Did you play with a bonus?

[Josyck]

I made a €500 deposit and I received a bonus of €808, then I played with that bonus much more than the wagering requirements and I made my withdrawal of about €2500. The following day I decided continue playing with the money and I reversed my €2500 withdrawal and I won more, I made a final withdrawal of €4500. Some days later they returned my deposit and my winnings disappeared in the cashier showing only a €500 withdrawal and not the €4500!!!. I have tried to contact them but they don't give any answer why my winnings disappear, that is why I ask here for help.

Thank you.

[schankwart]

Have these fellows ever sent a manager (representative) of their Casino over here?

Josyck's story so far sounds very ugly and an explanation of the Casino is more than neccessary. I would suggest you to wait for a couple days or so and then file a complaint with Playtech's dispute service, if nothing happens.

[Vesuvio]

I notice Bryan mentions at least one complaint from Joyland in his current newsletter: http://www.casinomeister.com/newsletter.html (you need to scroll down a bit)

On the face of it your case looks like simple theft, but there's not much we can say without knowing the full story and the casino's justification, if they have one. You could try "pitching a bitch" (if you haven't already), but Casinomeister's going on holiday so it'll take a while to get a response.

I've never seen this casino mentioned before & I don't think it's on any blacklists. Is it new and/or a member of a better known group of casinos?

[The Gunslinger]

I've never seen this casino mentioned before & I don't think it's on any blacklists. Is it new and/or a member of a better known group of casinos?

Information about Joyland's affiliation can be found locally here:
http://www.casinomeister.com/forums/...hlight=Joyland

I've always assumed that Joyland was under the same ownership and/or managment as Carnival, New York etc. Although this is never specifically disclosed by the casinos, neither is the well documented ties between other members of the group (i.e. New York and Carnival.)

Joyland so far as I know is a brand new casino (although I could be wrong.)

If I understand the complaint correctly the management of Joyland casino modified the transactions records. Regardless if they claim the bonus as a contributing factor in the non-payment of the withdrawal (which may not be especially atypical for casinos) it still doesn't explain the modification of the transaction history.

However in this case it may be easy to prove that the history was modified (if they claim it was not) by the withdrawal receipts sent to the account holder via email. If they do not claim the transaction history was modified, that leaves them with the obvious first step of explaining why it was nessisary to do this, as I have never had this happen to me at a Playtech casino (nor any other casino for that matter, sans perhaps independent software/rouge casinos.) Refunding a deposit is one thing, restructuring someone transaction history to reflect differently than what actually happened is quite another.

Joyland obviously is among the affiliates listed at http://www.casinopays.com. If they are infact under the same management/ownership as Carnival, New York and the other mentioned casinos in the above link, it's curious why they would attempt such shady behavior as Carnival, New York etc. don't have a prevailing reputation for this type of behavior. I don't understand why they would allow their group's reputation to be damaged by what is obviously fradulent behavior on the part of one of their affiliated casinos.

The Gunslinger

[TeddyFSB]

Reading this thread, I wanted to mention that I signed up at the casino last week. I lost my initial deposit and the bonus, and then deposited again. I played a bit with the new deposit, cashed out about the same amount and received the money today. So it seems that when you play without the bonus, they pay. Not that it makes their alleged behavior any less outrageous.

[Aindreas_Daoc]

I notice Bryan mentions at least one complaint from Joyland in his current newsletter: http://www.casinomeister.com/newsletter.html (you need to scroll down a bit)

On the face of it your case looks like simple theft, but there's not much we can say without knowing the full story and the casino's justification, if they have one. You could try "pitching a bitch" (if you haven't already), but Casinomeister's going on holiday so it'll take a while to get a response.

I've never seen this casino mentioned before & I don't think it's on any blacklists. Is it new and/or a member of a better known group of casinos?

I have a problem that is very similar to this one with them. I'm trying to work it out directly with them first before bothering Bryan, who is on vacation anyway. I'll post here if my communications with them reach an impasse.

Also, I followed that link to the newsletter, and there appears to be 3 PABs for Joyland already. Just an observation.

Finally, the Playtech "Player Inquiries" link (where we are supposed to contact Playtech about problems) is apparently down.

[Johnny Empire]

I have had the same problem with Joyland with my initial deposit made on 8/4. They adjusted my withdraw request of about $1500 down to $500, my deposit amount.

[The Gunslinger]

I have had the same problem with Joyland with my initial deposit made on 8/4. They adjusted my withdraw request of about $1500 down to $500, my deposit amount.

Have you yet taken action?

Curiously, is your PAB one of the three listed in the newsletter?

Have they responded at all to attempts to contact them.

This kind of action is very disturbing

The Gunslinger