- Joined
- Jun 30, 1998
- Location
- Bierland
As some of you may recall, there was a rather big issue last year when the Rushmore casino group was hit up by a number of fraudulent players. Most of these were players with stolen/faked IDs and mostly resided in Europe.
The casino hired private detectives to ascertain whether or not these players were legit - some of this was explained here:
https://www.casinomeister.com/forum...er-blog-its-new-improved-old-fashioned.28975/
Unfortunately, there was a dolphin in the tuna net - Embalu. His situation was compounded by the fact that he had two other accounts accessed via his computer here in this forum (typical of multiple account fraud). That did not help his case at all.
The bottom line is that the casino provided convincing evidence that he had given them false information about his address - which was backed up by their investigation.
Embalu was persistent and was able to have his information verified by a Hungarian detective - but who was stone walled by the casino as well. I was contacted in May to have another look at this, which I agreed to consider, but unfortunately I was in Montreal at the time - and immediately after that trip I was in Florida for two weeks. This was solved without our intervention by a number of others who took up his cause - kudos for them.
Embalu had never PABd - he just came up on the fraud report. The skeptic in me did not give him a fair "hear me out." My apologies to Embalu - his account is fully reinstated.
On the other hand, it appears that investigation was conducted haphazardly, and that there was no room for players to challenge their findings. From a player's perspective, this is an unfair business practice. It is also unbecoming of an Accredited Casino. There have been several issues in the past concerning the Rushmore group, and that's about it for me. They have been removed from the Accredited section.
The casino hired private detectives to ascertain whether or not these players were legit - some of this was explained here:
https://www.casinomeister.com/forum...er-blog-its-new-improved-old-fashioned.28975/
Unfortunately, there was a dolphin in the tuna net - Embalu. His situation was compounded by the fact that he had two other accounts accessed via his computer here in this forum (typical of multiple account fraud). That did not help his case at all.
The bottom line is that the casino provided convincing evidence that he had given them false information about his address - which was backed up by their investigation.
Embalu was persistent and was able to have his information verified by a Hungarian detective - but who was stone walled by the casino as well. I was contacted in May to have another look at this, which I agreed to consider, but unfortunately I was in Montreal at the time - and immediately after that trip I was in Florida for two weeks. This was solved without our intervention by a number of others who took up his cause - kudos for them.
Embalu had never PABd - he just came up on the fraud report. The skeptic in me did not give him a fair "hear me out." My apologies to Embalu - his account is fully reinstated.
On the other hand, it appears that investigation was conducted haphazardly, and that there was no room for players to challenge their findings. From a player's perspective, this is an unfair business practice. It is also unbecoming of an Accredited Casino. There have been several issues in the past concerning the Rushmore group, and that's about it for me. They have been removed from the Accredited section.