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Thread: Cassava Enterprises refuses to discuss player issues

  1. #1
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    Exclamation Cassava Enterprises refuses to discuss player issues

    Although Cassava-held properties have long been reluctant to deal with player issues submitted by third parties, such as ourselves, we have recently been told by their Operations Department that this is now company-wide policy.

    Warning: Cassava Enterprises and all its properties have adopted a "no talk" policy when it comes to player issues. This means that they will not discuss player issues with outside parties, like us. Because of this players can expect no help outside the Cassava organization itself. This Warning applies to all Cassava properties including:
    • 21 Winners Online Casino
    • 888.com (see below for details)
    • 888.com Poker (see below for details)
    • 888sport
    • 888 Ladies (888ladies.com)
    • abcBingo
    • Addicted 2 Bingo
    • Banana Gold Bingo
    • BetJacks Bingo
    • Biggest Bingo
    • Bingo Bongo
    • Bingo Boudoir
    • Bingo Calling
    • Bingo Card
    • Bingo Dome
    • Bingo Fabulous
    • Bingo Gringo
    • Bingo Hearts
    • Bingo House.co.uk***
    • Bingo Nutty
    • Bingo Parlour
    • Bingo Scotland
    • Bingo Time
    • Bingo Wags
    • BingoHall.co.uk
    • Bingo-Ireland.com
    • Bingolicious
    • Casino-on-Net
    • CelebBingo
    • Champagne Bingo
    • Cheeky Bingo
    • Costa Bingo
    • Daily Record Bingo
    • Daisy Bingo
    • Easy Odds Bingo
    • Game On Bingo
    • Genie Bingo
    • Goldchip Poker & Casino
    • GPL Bingo
    • Happy Slots Bingo
    • icCoventry Bingo
    • Littlewoods Poker
    • Loquax Bingo***
    • Lotto24 Bingo
    • Lucky Player Bingo
    • Lucky Surf Bingo
    • LuckyAceCasino
    • LuckyAcePoker
    • Luv 2 Bingo
    • Moon Bingo
    • Net Palace Bingo
    • Offerx Bingo
    • OLBG
    • Online Poker Plus
    • Pacific Poker
    • People Bingo
    • People's Postcode Lottery
    • Play848
    • Plus Bingo
    • Posh Bingo
    • Prize Bingo***
    • Racing Post Casino & Poker (RacingPostGaming)
    • Reef Club Casino (see below for details)
    • Rileys Poker
    • Safari Bingo
    • So Bingo
    • Sophie's Bingo
    • Spectra Bingo
    • SuproCasino
    • Tower Torneos


    We will be adding Cassava to our "No Can Do" List shortly to inform everyone that we will no longer be accepting Pitch-A-Bitch issues related to Cassava Enterprises properties.

    *** see below for additional information on these properties.
    Last edited by maxd; 4th July 2011 at 07:27 AM. Reason: added Goldchip; updates re 888 and Reef Club
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    Quote Originally Posted by maxd View Post

    We will be adding Cassava to our "No Can Do" List shortly to inform everyone that we will no longer be accepting Pitch-A-Bitch issues related to Cassava Enterprises properties.
    Updated!
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    Are they still part of eCogra's approved sites?
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    Some are, most are not but the big ones are covered. On the "No Can Do" List Bryan has marked those that are
    eCOGRA
    .
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    Quote Originally Posted by Webzcas View Post
    Are they still part of eCogra's approved sites?
    The ones annotated with an "*" are
    eCOGRA
    sites. Players have a chance there.
    http://www.casinomeister.com/no-can-do-list.php
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    We've been contacted by Loquax Ltd to inform us of the following:
    [W]e (Loquax Ltd) are the owners of prize bingo, loquax bingo and bingohouse uk (they are white labels that Cassava manage).

    If any player has an issue with these three sites and they contact you, then they and you are more than welcome to contact us and we will take an active interest in the issue.
    I'll update the original post to reflect this info.
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    Is John Anderson still a non exec of eCogra? Also were'nt Cassava and Microgaming the prime movers behind the formation of eCogra?

    If this is the case, white labels excluded, why have Cassava not got all their properties eCogra accredited? As the stance they are taking with CasinoMeister and other sites, is that the players now have no recourse at the properties not listed with eCogra.

    Bad move in my view.
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  8. #8
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    Last I heard it cost $$$ to be
    eCOGRA
    certified, per casino property. Not saying that's why they aren't all
    eCOGRA
    , but it might be.
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  9. #9
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    888/Cassava have since brought a rep online (Rachel888) and she is accepting issues for Cassava properties.
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  10. #10
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    A little clarification: Rachel is only responsible for 888 and Reef Club. The rest of the Cassava properties are in a grey zone at the moment as there has not as yet been a rep assigned to handle issues for those.
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