English Harbour closed and doesn't pay my $12K account

[kavaman]

The software allows you to purchase two buyins by easy mistake by clicking bet max right after buying in. It does not allow more then two if your balance reaches close to zero.
To be honest i never considered this cheating, and i don´t consider it now because i think there is not even one player who has not seen the rebuy option pop up atleast by mistake, even at that stage you do not see has your rebuy been made or not. Only after clicking yes to the rebuy question you notice did you buy one or two times from the chip count.
I did not play roulette tournaments, i played slots tournaments. 100 or 200 chips made no difference to me as the winning scores were around 100k. The software supplier should have fixed this , as it was there for more then a few years, they must have known about it they just were too lazy.

And to nifty. I dont consider cheating something that players or casinos should do, but as this happened by mistake or on purpose, and the software allowed this for many years i also did it cos i like to get chips fast so i can spin again.

[zippedup]

Dont feel like the lone ranger. Just before they closed they told me they were wiring me $10k which remained at three of their casinos. They even provided the reference numbers of the wire. The money never arrived at my account and when I sent emails to them they did not respond. They are closed now of course and sounds like they ripped off a bunch of people

[footdr]

They did rip off many obviously they knew after they closed there was nothing players could do, however, since they owe money and didn't comply with the "rules" and basically the "contract". I would dispute any deposits made through their servers(not ewallet). That is legal and they have left players no other choice. This is not a "chargeback" but more like cancelling a check when you didn't recieve the goods or services you purchased. Atleast you can get your deposits that led to your winnings back. I am not suggesting dispute an amount upto what your won as you weren't charged that amount. This is legal and is not fraud on the part of the player. They will be responsible for reimbursing their processor per their contract with them.

Fortunately they only owed me a $12.00 bounced check fee due to their last check bouncing.

[kangamick]

I am certain that the complainant, as always, is being 100% honest.

However, whether the software permits a particular action is irrelevant. Can you play video poker with a slots bonus? Yes. Will your winnings be legit? No. I can quote a dozen other examples. Rules exist for a reason, and if they state only one rebuy is allowed at the time, then if someone rebuys twice they are breaking the rules.

Regardless, it's a greedy online casino who is out to scam everyone so they should be made to pay. Rules should be ignored when players win.

I do wonder why one would allow one's balance to reach $12k before cashing in....almost as if the player knew that what they were doing was......ah never mind.

I'm with you nifty

I remember reading not long ago about a member of this forum complaining about there neteller account being hacked.

IMO, most likley made a deposit to a casino and lost the lot being a gambling addict and then tried to blame a hacker so they could fraud their money back.

So again I'm with you, can't trust any complainants these days. So many fraudsters

[footdr]

I'm with you nifty

I remember reading not long ago about a member of this forum complaining about there neteller account being hacked.

IMO, most likley made a deposit to a casino and lost the lot being a gambling addict and then tried to blame a hacker so they could fraud their money back.

So again I'm with you, can't trust any complainants these days. So many fraudsters

Kangamick, why assume a member is a "fraudster". This is the problem with many member here, these types of comments aren't helpful and people made the above posts because they want feedback from others who may be experiencing the same issue. I double they wanted to be called basically a "liar".

[Nifty29]

Kangamick, why assume a member is a "fraudster". This is the problem with many member here, these types of comments aren't helpful and people made the above posts because they want feedback from others who may be experiencing the same issue. I double they wanted to be called basically a "liar".

Based on the information supplied by the OP, they were taking advantage of a software glitch and knowingly breaking the rules. It doesn't matter whether you want to call it scamming or fraud or what - it still is what it is, and that is DISHONEST.

I would say over 95% of these types of complaints turn out to be fraudulent, so I'll stick with the odds thankyou. If you want to be sucked in by every blow-in with a shocking story of being ripped off, that is your perogative.

I would also ask you to provide links about all these people being ripped off by EH, besides the $12 they took you for. I would be interested to read them.

I also don't think its a good idea to suggest that members dispute credit card transactions I.e. chargeback. AFAIK its grounds for termination of membership to chargeback for any reason, regardless of how legitimate one might think it is.

[vinylweatherman]

If this bug was around for "years", and being used by a number of players over that time, EH should take a fair bit of the blame for failing to protect the "average player" from being disadvantaged over this period. This glitch should have shown up in routine end of tournament audits, and even if the glitch itself was not identifiable, it should have been clear that "something was up".

We have a similar situation with Microgaming tournaments, with complaints that some players have found a glitch that allows them to "always win". MGS have repeatedly denied that there is anything wrong with these tournements, or what these players are doing to beat the field, yet they HAVE quietly banned at least one participant from MPV, suggesting MGS know that there IS "something up", but won't admit it because this will make them have to fix it, as well as putting many players off participating. One suggestion, based on the unrealistic looking high scores consistently achieved by this group of players, is that a glitch that allows more continues than allowed in the rules has been found.

If the EH tournaments were based on highest balance, then starting with 200 chips rather than 100 WOULD offer an advantage, and not an insignificant one either. This would lead to those players only having 100 chips not having a fair chance to win the higher prizes, and it would be regarded as cheating. It is the same in sport, where certain types of equipment have been banned because it gives a small minority an advantage over the majority.

[maxd]

I had an account in English Harbour Casino ... my account was blocked without any explanations and feedback. ....

You might have mentioned that you had filed a PAB during which it was revealed that they casino tried to contact you many times to discuss your (miss)use of the "rebuy" during tournament play. You didn't cooperate and eventually stopped responding to their questions and so they felt they had no choice but to take action against you.

And this "the software lets me so it must be okay" stuff is rubbish. You can always drive the wrong way down the freeway -- your car engine and tires won't stop you -- but that hardly means it's okay "'cause my car let's me do it". I don't mean to be condescending here but doesn't civilized society depend on people behaving in a civilized manner? If you can't or won't then I reckon you richly deserve the anarchy you cause. Unfortunately you also bring that down on the rest of us which most of us neither asked for nor want.