MyJackpotCasino

[alex carroll]

Hi, wasnt sure whether to post this here or in the complaints, as I'm not too sure what is going on!

I've been a player at MyJackpotCasino for several months, but from about 3 weeks ago I can't seem to log-in. I get a message saying

"MyJackpotCasino is not yet available in your country".

I thought at first maybe it was something to do with my IP address tricking the site in to thinking I was somewhere elsein the world (I'm from England). I've tried to from a few friends computers over the last few weeks though and receive the same message. If you click on the register account button, it still lists UK on there so I don't really know whats going on!

I have tried every means of contacting the casino, and each one several times but so far have had no response. Was wondering if anyone could test out if they can log-in here! Or offer any advice on what to do.

Thanks,

Alex

[ksech]

Hello and welcome to the forum! First off, if you do find a way to get around the "block" you may find yourself in a bit of a quandary since you've tried this from different ISPs (I'm going to assume you've used your own log-in name). Have you tried emailing their tech department to ask about this? Or gone on their live chat? I've never heard of this casino (but that's irrelevant ). I'm sure there will be another member or two to come along and offer you more sage advice than I've been able to.

[alex carroll]

Hi, thanks for the reply. I've tried emailing the addresses on the site, and the online help form but no reposnse from anything. I would phone but they dont even have a number!

Is it bad that I tried from another computer? I play casinos quite a lot while away with work and never had any problems with this. I will be more careful in future though if it will cause problems.

I am not sure what else to do with this, as emailing doesnt seem to achieve anything. They use microgaming software, do you think i could contact them? I didnt want to pitch a bitch or anything as I'm not sure if it is just a technical error or something at the moment

[ksech]

Hi, thanks for the reply. I've tried emailing the addresses on the site, and the online help form but no reposnse from anything. I would phone but they dont even have a number!

Is it bad that I tried from another computer? I play casinos quite a lot while away with work and never had any problems with this. I will be more careful in future though if it will cause problems.
I am not sure what else to do with this, as emailing doesnt seem to achieve anything. They use microgaming software, do you think i could contact them? I didnt want to pitch a bitch or anything as I'm not sure if it is just a technical error or something at the moment

If you use your own laptop it shouldn't be a problem..
What I am finding a problem that this MG casino has no contact number? And they aren't responding to emails? Very odd...Hopefully one of the better abled members will look in on this and be able to give you more concise answers to your questions...

[vinylweatherman]

Microgaming uses IP blocking, but they do NOT block the UK. A few members with AOL have experienced similar problems, and it is down to AOL IP addresses not being correctly geolocated. This is the fault of AOL, as ISPs are supposed to keep the geolocation database updated when they allocate IP addresses to customers. By default, new IP addresses are tagged as "USA".

It looks pretty dodgy though, since you WERE playing before, but now seem to be blocked, and CS are refusing to answer all your communications.

Contacting Microgaming is pointless, as they don't deal with individual cases. Contacting their license issuer may have better results, unless it is Malta - they are hopeless.

[ilovejesus]

yes that does happen if u r using broadband dondgle connecting, it happen to my friend he was using dongle

[vinylweatherman]

License Data

MyJackpotCasino has been registered and approved by the Government of My Antilles and is authorized to operate online games.

Gambling license: Yellow Stone Entertainment N.V #8048/JAZ

Address

Yellow Stone Entertainment N.V.
E-Commercepark Unit F07-b Vredenberg, Curaçao N.A.
Chamber of Commerce # 97471

In short, Curacao - no proper player dispute resolution.

There is an email webform under support, no live chat, no phone.

It is very "light" on games too, even for a Flash casino.

Looks like it is run on a limited budget. Unusually, the bonuses are "phantom", more commonly associated with RTG and Playtech, and almost unheard of with Microgaming.

Background information is virtually non-existant, rather too secretive for my liking. There are NO "banned countries" in the terms and conditions, just a term that states they only take players from countries where it is legal, and it most certainly IS legal in England.

It looks like a problem with IP geolocation, coupled with crap support.

Try logging in by taking YOUR laptop to a friend's house, but one that has one of the domestic ISPs, such as BT, talk talk, or cable through Virgin Media. IP addresses from these should correctly geolocate to the UK.

If they question this, tell them that your ISP seemed to be blocking access, so you had to change provider, then get your money out & leave.

If they miss your custom, THEY will find a way to communicate with YOU.

[Elgoog]

I'll try to point a representative to this thread

[Elgoog]

They asked me to post this answer in their name:

Joeri van Dijk:
Dear player, we are sorry to hear that you have not received any answer from our international helpdesk. We are investigating if there might be an issue with the international emailadress. If you can send your request to the emailadress helpdesk@myjackpotcasino.com, we will be pleased to help you from there. We will also add this emailadres to the 'not available in your country' page, for players that might have the same problem.

btw... they seem to have blocked all countries except The Netherlands and Belgium indeed.....

[vinylweatherman]

They asked me to post this answer in their name:



btw... they seem to have blocked all countries except The Netherlands and Belgium indeed.....

Nothing about this in their terms, not even earlier today when I checked. An English player was able to play, and all of a sudden gets blocked, yet there is no communication sent to them about this, nor any information as to how they make an orderly exit with their remaining balance. Even if this is a problem with email their end, they should NOT lock players out without explanation who have money in the casino when this is down to a change in the countries they serve.

This is also a demonstation of how things can quickly escalate when the ONLY means of communication they have stops working, and they don't have a means to find out about it, nor of players pointing it out to them.

Besides, they have a webform, not just an email address - this should bypass the problems associated with email systems.