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**swananchor** · 10th December 2010, 10:40 PM

I had a decent win at All Slots, now they are insisting that I have a government issued photo ID in order to withdraw. They've been making me wait for months now. I don't have a photo ID. It's gone on so long now that I've not got my Bus Pass! I've sent them a scan of that - it has photo id on it, and a scan of my driving licence with date of birth on it.
Not sure what to do next ...... what do you thing my next move might be?
Thanks for any help you can give.

**GGW Laurie** · 10th December 2010, 11:04 PM

Originally Posted by swananchor

I had a decent win at All Slots, now they are insisting that I have a government issued photo ID in order to withdraw. They've been making me wait for months now. I don't have a photo ID. It's gone on so long now that I've not got my Bus Pass! I've sent them a scan of that - it has photo id on it, and a scan of my driving licence with date of birth on it.Not sure what to do next ...... what do you thing my next move might be?
Thanks for any help you can give.

Isnt a Drivers Lic. a form of Goverment ID ?

Laurie

**Webzcas** · 10th December 2010, 11:43 PM

Originally Posted by swananchor

I had a decent win at All Slots, now they are insisting that I have a government issued photo ID in order to withdraw. They've been making me wait for months now. I don't have a photo ID. It's gone on so long now that I've not got my Bus Pass! I've sent them a scan of that - it has photo id on it, and a scan of my driving licence with date of birth on it.
Not sure what to do next ...... what do you thing my next move might be?
Thanks for any help you can give.

I had exactly the same problem when I won 20k on Hellboy at the beginning of the year on All Slots. My passport was out of date and my driving license ( Provisional ahem ) with photograph was apparently not sufficient.

They wanted the counterpart form that went with it.

Who keeps that piece of paper?

Rubbish stalling tactic IMO. But luckily I know the people at the affiliate program Brightshare and Lloyd Apter personally cleared my withdrawal.

I have subsequently updated my reviews of All Slots documenting the above, advising players to ensure they have a valid passport before choosing to play there.

I will give Lloyd or someone at Brightshare a nudge in the morning and ask them to provide official clarification of their policy.

In the meantime, get a passport

**vinylweatherman** · 11th December 2010, 10:18 PM

Originally Posted by Webzcas

I had exactly the same problem when I won 20k on Hellboy at the beginning of the year on All Slots. My passport was out of date and my driving license ( Provisional ahem ) with photograph was apparently not sufficient.

They wanted the counterpart form that went with it.

Who keeps that piece of paper?

Rubbish stalling tactic IMO. But luckily I know the people at the affiliate program Brightshare and Lloyd Apter personally cleared my withdrawal.

I have subsequently updated my reviews of All Slots documenting the above, advising players to ensure they have a valid passport before choosing to play there.

I will give Lloyd or someone at Brightshare a nudge in the morning and ask them to provide official clarification of their policy.

In the meantime, get a passport

All very well, but the whole point of ONLINE casinos is that you DON'T HAVE TO TRAVEL to play. People get passports because they want to travel abroad, and these are perhaps the people LESS likely overall to be interested in online play.

Even when government issued ID is offered, they still start stalling by asking for more and more, that many players may not have.

A provisional driving license has NOTHING to do with your ID, but to do with whether or not you have passed the test. It is just as good for confirming ID as a full license would be, because the SAME verification procedures regarding ID are done.

As for the counterpart, you are SUPPOSED to keep it, and can be required to produce it if you get penalty points.

**swananchor** · 13th December 2010, 09:09 PM

WEbzcas,
Can you put in a good word for me to Lloyd. They have held my money for months. I don't know what to do.

**vinylweatherman** · 13th December 2010, 09:57 PM

Originally Posted by swananchor

WEbzcas,
Can you put in a good word for me to Lloyd. They have held my money for months. I don't know what to do.

Try the PAB service. This is NOT about failure to provide a government issued ID, there is something they are not telling you, but they WILL deal with this via PAB.

I had a decent win at All Slots, now they are insisting that I have a government issued photo ID in order to withdraw. They've been making me wait for months now. I don't have a photo ID. It's gone on so long now that I've not got my Bus Pass! I've sent them a scan of that - it has photo id on it, and a scan of my driving licence with date of birth on it.Not sure what to do next ...... what do you thing my next move might be?
Thanks for any help you can give.

That's what they had from me, and it was accepted without fuss.

An alternative would be to go to eCogra. I once had to pursue JF through eCogra because they had made, and kept making, serious errors with my withdrawals over a 9 month period. It took censure from eCogra for them to accept responsibilty, identify the error, and alter procedures to prevent it from happening again.
Dealing with support, even the rep David Brickman, over those 9 months had gotten me nowhere. It was eCogra that finally solved the problem, and I was told what had REALLY been happening, which was NOT what they had told me each time I had asked.

JF occasionally do something like this, and it can be a monumental task to "cut the crap" with them, and get someone to deal with an issue PROPERLY. They are usually OK outside of these instances.

**Webzcas** · 14th December 2010, 06:20 PM

Originally Posted by swananchor

WEbzcas,
Can you put in a good word for me to Lloyd. They have held my money for months. I don't know what to do.

Sorry forgot about this, will bring this to the attention of the management of All Slots now. In the meantime apply for a passport

VWM, point being photo id should be fine, whether it is a DL or a Passport. Making a player have to provide a scan of their passport should be in the T & C's, if a driving license which is valid, is deemed unacceptable in the eyes of the casino.

**Webzcas** · 14th December 2010, 06:27 PM

Update: I have spoken to Roberto at Brightshare and he is going to get one of the reps for this casino to respond.

**Casinomeister** · 14th December 2010, 06:35 PM

Originally Posted by swananchor

WEbzcas,
Can you put in a good word for me to Lloyd. They have held my money for months. I don't know what to do.

Geeze - you're a patient guy. I wouldn't have waited more than a week before either contacting eCOGRA or submitting a PAB. I'm glad you joined us here since this is something that should be cleared up.

Casinos need to be upfront that players will have to provide certain IDs in order to be paid.

**vinylweatherman** · 14th December 2010, 06:36 PM

Originally Posted by Webzcas

Sorry forgot about this, will bring this to the attention of the management of All Slots now. In the meantime apply for a passport

VWM, point being photo id should be fine, whether it is a DL or a Passport. Making a player have to provide a scan of their passport should be in the T & C's, if a driving license which is valid, is deemed unacceptable in the eyes of the casino.

This is not "reasonable and proportionate". A passport is for foreign travel. Where online play is concerned, the player is at home, therefore a DOMESTIC form of documentation should be acceptable. It's good enough for the BANKS, and they are obeying the SAME LAWS regarding "prevention of money laundering".

Another point is that a different player produced a PASSPORT, and THIS was deemed not good enough, and he was told to get a DRIVING LICENSE instead.

When a casino decides not to pay, it seems they will keep changing the requirements so that it becomes impossible for the player to ever pass them.