all slots no pay

[Webzcas]

I am guessing this is a withdrawal straight back to the players debit card. It was in my case.

[Jackpot Factory]

David Brickman from Jackpot Factory here.

We have contacted this player for their account to try and sort this out. In general we try and keep the bureaucracy to a minimum regarding documentation and withdrawals but we do have fraud policies which we need to adhere too. (I am not suggesting this player is committing fraud.)

I am not at liberty to discuss why different players from different countries require certain documentation but please be aware it’s all in the interest of player protection. We do review and refresh policies with our processor and as well make exceptions for specific cases.

Thanks,

David

[petro]

I am from Australia and Jackpot Factory did not ask me for my ID.
And I have made some moderatly large withdrawals (+700 twice.)

Although, I was informed on my first withdrawal that they *may* ask me for ID.

EDIT: I guess OP must have won a fair amount for them to ask for ID.

[vinylweatherman]

David Brickman from Jackpot Factory here.

We have contacted this player for their account to try and sort this out. In general we try and keep the bureaucracy to a minimum regarding documentation and withdrawals but we do have fraud policies which we need to adhere too. (I am not suggesting this player is committing fraud.)

I am not at liberty to discuss why different players from different countries require certain documentation but please be aware it’s all in the interest of player protection. We do review and refresh policies with our processor and as well make exceptions for specific cases.

Thanks,

David

The problem is that casinos ask for documents the player simply does not have, and trying to explain the situation is like talking to a brick wall.

What about the casino that told a UK player to send their "National Identity Card". The UK doesn't have one, and it is therefore IMPOSSIBLE to apply for one.

The driving license is often asked for, but this is ONLY available to those who are able to drive. To drive, you have to be MEDICALLY FIT, as well as able to pass the test. If you fail the medical, you are not allowed by law to have a driving license. This then leaves ONLY the passport that a UK player can get hold of, but many ONLY get one if they plan to travel abroad. It is costly to get, takes a few weeks, and expires after 10 years.

The same is true of utility bills. Only the head of a household will have it in their name, but the player could just as easily be a different member of the household.

It should be a simple matter to use alternative means, yet some casinos don't seem to be prepared to use some common sense, but decide not to pay, the easy option.

This problem means MANY perfectly valid players get "messed around", even though they may get paid after a fight, the damage is done. Since these players KNOW they have done nothing wrong, they presume that this is an indication that the industry as a whole is "crooked", and seeks ways not to pay, rather than make genuine attempts to verify players.

If casinos accept players from a particular country, they should thoroughly research how things work there.

[Seventh777]

David Brickman from Jackpot Factory here.

but we do have fraud policies which we need to adhere too. (I am not suggesting this player is committing fraud.)

Thanks,

David

Excuse me for asking, but what type of fraud policy entails player verification upon withdrawals?, if you are so concerned about player integrity and acts of fraudulence being committed, then surely it makes sense to prevent them from committing the crime in the 1st place, ie:- around the time they deposited.

[Jackpot Factory]

Hi everyone,

We do have systems in place to check deposits as well. We comply with checks for underage gamblers, credit card fraud, and identity theft. Unfortunately, due to the extremely organized nature of fraudsters, we’re not at liberty to discuss any of these checks with the general public. I can say that there are numerous organized fraud groups, operating in the online gaming world, who are constantly monitoring both our, and other casino’s policies for loopholes they can take advantage of.

In regards to withdrawals, we need to verify that the person who’s asking for the withdrawal is the actual account holder, and that the payment option they’ve requested is also legitimately theirs. Hope this adds a little more clarity to this issue.

Thanks!

David

[vinylweatherman]

Hi everyone,

We do have systems in place to check deposits as well. We comply with checks for underage gamblers, credit card fraud, and identity theft. Unfortunately, due to the extremely organized nature of fraudsters, we’re not at liberty to discuss any of these checks with the general public. I can say that there are numerous organized fraud groups, operating in the online gaming world, who are constantly monitoring both our, and other casino’s policies for loopholes they can take advantage of.

In regards to withdrawals, we need to verify that the person who’s asking for the withdrawal is the actual account holder, and that the payment option they’ve requested is also legitimately theirs. Hope this adds a little more clarity to this issue.

Thanks!

David

This is clear, BUT these policies must NOT leave the INNOCENT player out of pocket.

The OP is a case in point, there ARE governments that quite simply DO NOT ISSUE NATIONAL ID CARDS. This means players are being asked for something that does not exist. UK is one such country, and we have to "make do" with other means of proving ID. This is FINE within the UK, because all the banks and other businesses here are "with the program", and know how ID is verified for UK customers.

Whilst there is the easy option of documents issued for other purposes, that just happen to include a photo, these are not UNIVERSAL in the same way that a COMPULSORY national ID card would be. From the point of view of the UK player, they see no reason for this to be a problem, and to me it is a problem unique to the online casino industry.

I was able to open an online bank account, trade shares online, and invest in special investment products that offer tax breaks. At NO TIME was I asked to send a copy of my drivers license and a utility bill by email, nor a "faxback form" for my card deposits into these investment products.
This does NOT mean my ID and eligibility was not checked; it WAS checked, but in the manner it has been designed to be checked for the UK.

This UK system is MUCH CHEAPER (for the GOVERNMENT - which is the whole point) than the universal ID card scheme, and provided we make sure that we are "in the system" (on the electoral roll, have a presence on credit agency files through having a bank account), this ID checking system works fine.

The UK government wants to go further down the route of database driven checking, rather than the issuing of "papers" to citizens, and there have been plans to join all the separate government databases together into one master database. The main problem the government have run into is mistrust in their ability to keep our data secure, after several high profile cases of copies of personal data being lost, and in some cases, never recovered.

This new technology could present problems for the online casino industry, since some data on physical documents, such as passports and driving licenses, may start being stored on chips, rather than being printed. This is MORE secure for the purposes for which these documents were intended, since it would make forging them more difficult, but the online casino is NOT going to have much luck verifying a JPEG of a small gold plated chip.

In the UK, there is also the issue of "legacy" documentation, which is issued "for life", but when it was issued, the internet was not even invented, and using photos was prohibitively expensive, so was only used on passports where a check on "likeness" between the photo and the bearer was needed at border control.

The online industry needs to look to the future, and develop better means of verifying players that DON'T rely on the PLAYER providing a set of JPEG files. I believe that THIS is the main weakness in the current system, the PLAYER controls what the casino gets to see, and the organised fraudsters have skills good enough to fool border controls, let alone online casinos.

Allowing untraceable deposit methods like UKash is another weakness, what better way to launder modest quantities of cash exists

Only TRACEABLE deposit methods should be allowed, and these should be a way implemented of quickly checking that the details registered to the deposit method are the same as those registered with the casino. It is clear that this is NOT the case at the moment, given the number of cases where players have been able to deposit with a spouse's card, or even a friends card, and this not picked up until withdrawal.

Are MGS casinos aware that MGS themselves have introduced a "loophole" that would allow a "fraud ring" to deposit "dirty" money into one casino account, and extract it from another, and this other account does not necessarily have to even be in the same casino GROUP.
In fact, this "loophole" seems to be getting "hammered" given ancedotal evidence, yet despite this leading to considerable discontent among "recreational players", MGS don't seem to want to do anything about it. If anything, MGS have made the situation WORSE over time.

If I have figured it out, you can bet the fraud rings have.