Resolved Late self exclusion

[love2winalot]

Here is a better idea. Change your password. Make the exclusion/bann me request. Then change your pass word and after confirming it, delete the confirmation e mail. Do not write the password down, and make it something like this. "fgj5k8dbn31sn".

Yea, hehehe, now goodluck logging in even if your account is still open.

[slotheadlizard]

Originally Posted by paulcr

Why didn't the player just keep entering the wrong password when logging in to the casino software.

After X number of goes it locks your account automatically and you need to contact support to get it reopened.

This is a good idea, however if you have never put in the wrong password how would you know this will happen. I have been playing MG for years and just found this out a couple of months ago after trying to retrieve a bonus from a casino I had not played at in about a year.

Its good to know though. Good Luck with getting help.

[nikos]

Amazing! I did not expect that much concern by the members of this forum.

Thanks for your comments, support and advices. I really appreciate it.

One more thing. I am Greek and my english language skills are limited, in some posts I did not get the point.

Anyway, sharing my problem with my wife was a good start. As in the past I have tried various ways for "killing it" I think that a permanent solution would be to have someone who cares, controlling your money. I know that it sounds silly but after 15 years of addiction and from loan to loan the only way to deal it is to admit my weakness. 15 YEARS of failure, how can I feel confident that I will beat it in the future without someone else's help?

Regarding the 2K issue, please be just a little more patient... They did have received my self exclusion request (not via chatting with their CR representative) many days before my "rebound".

Nikos

[nikos]

One more thing. In my first post I told you that I became very addicted the last 6 months and in the previous post I am admitting that I face the problem for the last 15 years. Well, do not thing that I lie to you, the explanation is that the last 6 months, I maybe lost (never counted, could not afford it) an amount equal to the amount I 've lost the 14,5 previous years where I was more "rational" player.

[AussieDave]

Originally Posted by Webzcas

Just the other week after a bad run on Thunderstruck now as far as I am concerned forever known as Thundersucks , I requested 32red lock my account for 6 months. I contacted PatH and within the hour, my account was locked down. Is it any wonder 32Red always win the CM Best Casino award.

After one of my less than favourable months I was speaking with Pat. Told him I might have a rest for a while. He offered to exclude me for a while.

I declined but that's not the point...

Not too many casino owners/operators would make that type of call!

32Red...Your certainly in a class of your own


Cheers

Dave

[Simmo!]

Originally Posted by Webzcas

Additionally as an eCogra certified casino, Ruby Fortune would have also had to offer you the chance to self exclude yourself for a minimum period of 6 months from all eCogra certified casinos.

Double-edged sword IMO. An addict will find a way to gamble - this will simply (arguably) mean he/she can no longer access good casinos and end up at bad ones.

Originally Posted by paulcr

Why didn't the player just keep entering the wrong password when logging in to the casino software.

After X number of goes it locks your account automatically and you need to contact support to get it reopened.

That's effective with MG. Worth noting that it doesn't seem to work with Playtech as the lock is temporary

[Webzcas]

Double-edged sword IMO. An addict will find a way to gamble - this will simply (arguably) mean he/she can no longer access good casinos and end up at bad ones.

Yes to a point I agree with you. But realising you have a problem is the first step on the long road to recovery. Getting yourself excluded is part of that first step IMO.

[jetset]

I agree - whilst the will to stop is strong go after every self-exclusion possible and stay the hell away from all enticements.

Niklos - have you entered a complaint regarding your allegations against the casino yet? If the management has not met acceptable responsible gambling standards it needs to be sorted out.

[Casinomeister]

I've been in contact with the casino on this. Here is what happened:

"Upon investigation of the account, it was identified that in fact an error had been made. Procedure was followed but unfortunately the guest account and not the real account was locked which allowed for the player to deposit again.

We took full responsibility in this matter ( once again not knowing anything about the CasinoMeister thread). We contacted the player and asked him to sign off a payment release form and informed him that once this was done, we would refund the full amount of his deposit from the date of his request.

We received the signed document from Nikos on 7 October 2009 and refunded him on 8 October 2009 for the full amount of €2020.00"

I think the casino should be commended for handling this so well.

@nikos - please confirm when you have received your funds. Thanks!

[vinylweatherman]

Originally Posted by Casinomeister

I've been in contact with the casino on this. Here is what happened:

"Upon investigation of the account, it was identified that in fact an error had been made. Procedure was followed but unfortunately the guest account and not the real account was locked which allowed for the player to deposit again.

We took full responsibility in this matter ( once again not knowing anything about the CasinoMeister thread). We contacted the player and asked him to sign off a payment release form and informed him that once this was done, we would refund the full amount of his deposit from the date of his request.

We received the signed document from Nikos on 7 October 2009 and refunded him on 8 October 2009 for the full amount of €2020.00"

I think the casino should be commended for handling this so well.

@nikos - please confirm when you have received your funds. Thanks!

Agreed!

nikos - you should note that you will most likely be entered onto the MGS wide self exclusion database. This SHOULD prevent you from using ANY MGS powered casino, and should also result in any NEW accounts at MGS casinos opened in a moment of weakness are quickly LOCKED.
If you are currently playing in other MGS casinos, DON'T DEPOSIT, but ask for these to be shut down too, this is because the self exclusion should filter through to these in due course, and you really don't want to deposit, and THEN get locked out with your deposit trapped.

Others have suggested applications like "Gamblock", which block access to gambling sites. Although not impossible, the application makes further gambling very difficult unless you buy a new PC, or completely reinstall Windows. It will buy time until you can get to grips with the problem.