Late self exclusion

[gambblex]

Hi Nikos!

How exactly did you ask them? If it was during chat conversation CS rep could easily forget about it right after session ending.

I think it's important for further actions to have at least email requests copies.

[jetset]

Sympathies, Nikos - this is no easy thing to overcome, but it can be beaten.

May I suggest that you go to ecogra.org and place a complaint in the online dispute channel that you will find there, giving full details of your exclusion request and Ruby Fortune's apparent failure to attend to it?

Self exclusion requests are regarded in a serious light by eCOGRA as part of the responsible gambling requirements, and I'm sure they will want to look into this unacceptable failure by one of their accredited operators.

[jetset]

**BUMP**

Nikos, have you submitted a complaint?

This sort of apparent failure of a casino's very important Responsible Gambling obligations always interests me and I would like to know what is happening?

[Casinomeister]

Hi Niklos - I sympathize with your problem,but when dealing with a serious issue like this, one must ensure that your ass is covered.

...
I did not contact them to confirm my account blocking and I did not get any confirmation email regarding that subject. I will contact them and let you know their official reply.

Damn! That's where you messed up. Always - ALWAYS get a confirmation email when requesting account blocks/closures. THEN uninstall the casino. Don't ever go back.

Sorry to read that yet again another Casino didn't lock the players account when asked.

But we don't know this. Looks like the closure request didn't get through.

... This issue again seems to show that Palace Group have lost their sparkle, even their way. They are "firefighting", rather than having a management structure that lends itself to getting it right first time. The issue "Palace group Shenanigans" was an issue, the "firefighters" put it out, but now another part of the operation has been the source of another issue, one just as bad (if not more so).

Please don't make assumptions. Apparently the player's request was not submitted/confirmed.

[shadow123]

I play one of the Palace groups casinos and they are still offering 20%
bonus on reversals. They say play with no risk,its just extra money and you can still withdaw any time, not mentioning that the cash you play after the
reversal is yours, the bonus is only played after your cash has gone.
They seem to do everything they can to persuade the more vulnerable players to lose, 1 withdrawal a week with a low maximim.

[chuchu59]

The funny thing I find about this thread is why the OP didnt even make a complaint to Ruby Fortune right after he lost the $2K and came here to post here instead. At the very least he should seek an explanation from the casino first.

[jas2587]

The funny thing I find about this thread is why the OP didnt even make a complaint to Ruby Fortune right after he lost the $2K and came here to post here instead. At the very least he should seek an explanation from the casino first.

agreed true that I found that odd also

Cindy

[silcnlayc]

The funny thing I find about this thread is why the OP didnt even make a complaint to Ruby Fortune right after he lost the $2K and came here to post here instead. At the very least he should seek an explanation from the casino first.

Ditto on this...I get the strange feeling in my gut that all is not what it is, as being said.

.

[paulcr]

Why didn't the player just keep entering the wrong password when logging in to the casino software.

After X number of goes it locks your account automatically and you need to contact support to get it reopened.

[Casinomeister]

Why didn't the player just keep entering the wrong password when logging in to the casino software.

After X number of goes it locks your account automatically and you need to contact support to get it reopened.

That's a damn good idea - never thought of that.