Online Casinos - Casinomeister Logo Online Casinos - Casinomeister

Go Back   Casinomeister's Online Casino and Poker Forum > Online Casino and Poker Complaints > Casino Complaints - Non-Bonus Issues

Notices

Casino Complaints - Non-Bonus Issues Complaints concerning operational issues, fraud, non-payment, spammers, evil operators and players etc., are to be posted here

Reply
 
LinkBack (1) Thread Tools Display Modes
Old 6th October 2009, 09:49 AM
gambblex's Avatar
Fully Registered
 
Join Date: Jul 2007
Location: UA
Posts: 101
WTGs: 25
WTGd at 23 Times in 5 Posts
Thanks: 39
Thanked 24 Times in 17 Posts
Nominated 0 Times in 0 Posts
TOTW/F/M Award(s): 0
Reputation Points: 130
Rep Power: 10
gambblex has been spending a lot of time in the forumgambblex has been spending a lot of time in the forum
Hi Nikos!

How exactly did you ask them? If it was during chat conversation CS rep could easily forget about it right after session ending.

I think it's important for further actions to have at least email requests copies.
Reply With Quote
Old 6th October 2009, 11:22 AM
jetset's Avatar
Meister Member
 
Join Date: Feb 2001
Posts: 11,034
WTGs: 34
WTGd at 10 Times in 5 Posts
Thanks: 1,342
Thanked 3,762 Times in 1,689 Posts
Nominated 44 Times in 13 Posts
Nominated TOTW/F/M Award(s): 3
Reputation Points: 20324
Rep Power: 192
jetset has a reputation beyond reputejetset has a reputation beyond reputejetset has a reputation beyond reputejetset has a reputation beyond reputejetset has a reputation beyond reputejetset has a reputation beyond reputejetset has a reputation beyond reputejetset has a reputation beyond reputejetset has a reputation beyond reputejetset has a reputation beyond reputejetset has a reputation beyond repute
Sympathies, Nikos - this is no easy thing to overcome, but it can be beaten.

May I suggest that you go to ecogra.org and place a complaint in the online dispute channel that you will find there, giving full details of your exclusion request and Ruby Fortune's apparent failure to attend to it?

Self exclusion requests are regarded in a serious light by eCOGRA as part of the responsible gambling requirements, and I'm sure they will want to look into this unacceptable failure by one of their accredited operators.
__________________
jetset
Reply With Quote
The Following User Says Thank You to jetset For This Useful Post:
Jasminebed (6th October 2009)
Old 8th October 2009, 09:18 AM
jetset's Avatar
Meister Member
 
Join Date: Feb 2001
Posts: 11,034
WTGs: 34
WTGd at 10 Times in 5 Posts
Thanks: 1,342
Thanked 3,762 Times in 1,689 Posts
Nominated 44 Times in 13 Posts
Nominated TOTW/F/M Award(s): 3
Reputation Points: 20324
Rep Power: 192
jetset has a reputation beyond reputejetset has a reputation beyond reputejetset has a reputation beyond reputejetset has a reputation beyond reputejetset has a reputation beyond reputejetset has a reputation beyond reputejetset has a reputation beyond reputejetset has a reputation beyond reputejetset has a reputation beyond reputejetset has a reputation beyond reputejetset has a reputation beyond repute
**BUMP**

Nikos, have you submitted a complaint?

This sort of apparent failure of a casino's very important Responsible Gambling obligations always interests me and I would like to know what is happening?
__________________
jetset
Reply With Quote
Old 8th October 2009, 09:34 AM
Casinomeister's Avatar
Cheer Meister
 
Join Date: Jun 1998
Location: Here near my Bier, my dear.
Posts: 15,489
WTGs: 18
WTGd at 43 Times in 26 Posts
Thanks: 2,024
Thanked 7,088 Times in 2,476 Posts
Blog Entries: 3
Nominated 63 Times in 22 Posts
Nominated TOTW/F/M Award(s): 5
Reputation Points: 37150
Rep Power: 15
Casinomeister has a reputation beyond reputeCasinomeister has a reputation beyond reputeCasinomeister has a reputation beyond reputeCasinomeister has a reputation beyond reputeCasinomeister has a reputation beyond reputeCasinomeister has a reputation beyond reputeCasinomeister has a reputation beyond reputeCasinomeister has a reputation beyond reputeCasinomeister has a reputation beyond reputeCasinomeister has a reputation beyond reputeCasinomeister has a reputation beyond repute
Hi Niklos - I sympathize with your problem,but when dealing with a serious issue like this, one must ensure that your ass is covered.


Quote:
Originally Posted by nikos View Post
...
I did not contact them to confirm my account blocking and I did not get any confirmation email regarding that subject. I will contact them and let you know their official reply.
Damn! That's where you messed up. Always - ALWAYS get a confirmation email when requesting account blocks/closures. THEN uninstall the casino. Don't ever go back.

Quote:
Originally Posted by PNWGirl38 View Post
Sorry to read that yet again another Casino didn't lock the players account when asked.
But we don't know this. Looks like the closure request didn't get through.

Quote:
Originally Posted by vinylweatherman View Post
... This issue again seems to show that Palace Group have lost their sparkle, even their way. They are "firefighting", rather than having a management structure that lends itself to getting it right first time. The issue "Palace group Shenanigans" was an issue, the "firefighters" put it out, but now another part of the operation has been the source of another issue, one just as bad (if not more so).
Please don't make assumptions. Apparently the player's request was not submitted/confirmed.
__________________
Beer is living proof that God loves us and wants us to be happy
~Ben Franklin

Useful links: ~ Accredited Casinos ~ I-Gaming Representatives ~ Evil Section ~ My Wish List ~ Donate Now! ~
Mission Statement & Player Philosophy

Reply With Quote
Old 8th October 2009, 11:32 AM
Senior Member
 
Join Date: Mar 2008
Location: midlands
Posts: 99
WTGs: 0
WTGd at 0 Times in 0 Posts
Thanks: 2
Thanked 34 Times in 25 Posts
Nominated 0 Times in 0 Posts
TOTW/F/M Award(s): 0
Reputation Points: 180
Rep Power: 7
shadow123 is very cool!shadow123 is very cool!
I play one of the Palace groups casinos and they are still offering 20%
bonus on reversals. They say play with no risk,its just extra money and you can still withdaw any time, not mentioning that the cash you play after the
reversal is yours, the bonus is only played after your cash has gone.
They seem to do everything they can to persuade the more vulnerable players to lose, 1 withdrawal a week with a low maximim.
Reply With Quote
Old 8th October 2009, 12:28 PM
chuchu59's Avatar
gambling addict
 
Join Date: Sep 2004
Location: SOMEWHERE IN ASIA
Posts: 3,822
WTGs: 60
WTGd at 20 Times in 14 Posts
Thanks: 890
Thanked 2,309 Times in 1,266 Posts
Nominated 10 Times in 9 Posts
TOTW/F/M Award(s): 0
Reputation Points: 12268
Rep Power: 101
chuchu59 has a reputation beyond reputechuchu59 has a reputation beyond reputechuchu59 has a reputation beyond reputechuchu59 has a reputation beyond reputechuchu59 has a reputation beyond reputechuchu59 has a reputation beyond reputechuchu59 has a reputation beyond reputechuchu59 has a reputation beyond reputechuchu59 has a reputation beyond reputechuchu59 has a reputation beyond reputechuchu59 has a reputation beyond repute
The funny thing I find about this thread is why the OP didnt even make a complaint to Ruby Fortune right after he lost the $2K and came here to post here instead. At the very least he should seek an explanation from the casino first.
__________________
senseless gambling addict
Reply With Quote
The Following User Says Thank You to chuchu59 For This Useful Post:
love2winalot (8th October 2009)
Old 8th October 2009, 12:31 PM
jas2587's Avatar
Meister Member
 
Join Date: Apr 2006
Location: FL
Posts: 1,629
WTGs: 711
WTGd at 228 Times in 53 Posts
Thanks: 3,561
Thanked 4,294,967,294 Times in 642 Posts
Nominated 8 Times in 2 Posts
TOTW/F/M Award(s): 0
Reputation Points: 6333
Rep Power: 54
jas2587 has a reputation beyond reputejas2587 has a reputation beyond reputejas2587 has a reputation beyond reputejas2587 has a reputation beyond reputejas2587 has a reputation beyond reputejas2587 has a reputation beyond reputejas2587 has a reputation beyond reputejas2587 has a reputation beyond reputejas2587 has a reputation beyond reputejas2587 has a reputation beyond reputejas2587 has a reputation beyond repute
Quote:
Originally Posted by chuchu59 View Post
The funny thing I find about this thread is why the OP didnt even make a complaint to Ruby Fortune right after he lost the $2K and came here to post here instead. At the very least he should seek an explanation from the casino first.
agreed true that I found that odd also

Cindy
__________________
People will forget what you said .......
People will forget what you did ........
But people will never forget how you made them feel.
Reply With Quote
Old 8th October 2009, 02:36 PM
silcnlayc's Avatar
Pretty in Pink!
 
Join Date: Sep 2005
Location: Left Hungary
Posts: 1,908
WTGs: 45
WTGd at 330 Times in 51 Posts
Thanks: 159
Thanked 1,000 Times in 564 Posts
Nominated 19 Times in 8 Posts
Nominated TOTW/F/M Award(s): 1
Reputation Points: 5519
Rep Power: 53
silcnlayc has a reputation beyond reputesilcnlayc has a reputation beyond reputesilcnlayc has a reputation beyond reputesilcnlayc has a reputation beyond reputesilcnlayc has a reputation beyond reputesilcnlayc has a reputation beyond reputesilcnlayc has a reputation beyond reputesilcnlayc has a reputation beyond reputesilcnlayc has a reputation beyond reputesilcnlayc has a reputation beyond reputesilcnlayc has a reputation beyond repute
Quote:
The funny thing I find about this thread is why the OP didnt even make a complaint to Ruby Fortune right after he lost the $2K and came here to post here instead. At the very least he should seek an explanation from the casino first.
Ditto on this...I get the strange feeling in my gut that all is not what it is, as being said.

.
__________________
Today is the Tomorrow, you thought about Yesterday...so live as IT IS your last tomorrow!
Reply With Quote
Old 8th October 2009, 03:22 PM
Fully Registered
 
Join Date: Aug 2005
Location: UK
Posts: 51
WTGs: 0
WTGd at 25 Times in 3 Posts
Thanks: 0
Thanked 4,294,967,295 Times in 13 Posts
Nominated 0 Times in 0 Posts
TOTW/F/M Award(s): 0
Reputation Points: 140
Rep Power: 18
paulcr has been spending a lot of time in the forumpaulcr has been spending a lot of time in the forum
Why didn't the player just keep entering the wrong password when logging in to the casino software.

After X number of goes it locks your account automatically and you need to contact support to get it reopened.
Reply With Quote
The Following 4 Users Say Thank You to paulcr For This Useful Post:
AussieDave (8th October 2009), Casinomeister  (8th October 2009), chuchu59 (8th October 2009), jetset (9th October 2009)
Old 8th October 2009, 04:00 PM
Casinomeister's Avatar
Cheer Meister
 
Join Date: Jun 1998
Location: Here near my Bier, my dear.
Posts: 15,489
WTGs: 18
WTGd at 43 Times in 26 Posts
Thanks: 2,024
Thanked 7,088 Times in 2,476 Posts
Blog Entries: 3
Nominated 63 Times in 22 Posts
Nominated TOTW/F/M Award(s): 5
Reputation Points: 37150
Rep Power: 15
Casinomeister has a reputation beyond reputeCasinomeister has a reputation beyond reputeCasinomeister has a reputation beyond reputeCasinomeister has a reputation beyond reputeCasinomeister has a reputation beyond reputeCasinomeister has a reputation beyond reputeCasinomeister has a reputation beyond reputeCasinomeister has a reputation beyond reputeCasinomeister has a reputation beyond reputeCasinomeister has a reputation beyond reputeCasinomeister has a reputation beyond repute
Quote:
Originally Posted by paulcr View Post
Why didn't the player just keep entering the wrong password when logging in to the casino software.

After X number of goes it locks your account automatically and you need to contact support to get it reopened.
That's a damn good idea - never thought of that.
__________________
Beer is living proof that God loves us and wants us to be happy
~Ben Franklin

Useful links: ~ Accredited Casinos ~ I-Gaming Representatives ~ Evil Section ~ My Wish List ~ Donate Now! ~
Mission Statement & Player Philosophy

Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are On

Forum Jump

LinkBacks (?)
LinkBack to this Thread: http://www.casinomeister.com/forums/casino-complaints-non-bonus-issues/33839-late-self-exclusion.html
Posted By For Type Date
Resolved Late self exclusion - Affiliate Business Forum This thread Refback 20th October 2009 11:44 PM

Similar Threads
Thread Thread Starter Forum Replies Last Post
PR: ALLEGED SELF-EXCLUSION BREACHES CONTINUE TO DOG THE INDUSTRY Casinomeister Casino Industry Discussion 0 2nd May 2008 11:41 AM
PR: OPERATORS WARNED OF POTENTIAL SELF-EXCLUSION BREACH Casinomeister Casino Industry Discussion 0 28th April 2008 05:46 PM
Better Late Than Never w8n4win Introduce yourself! (New Members) 5 11th July 2007 03:18 AM
UIGEA - too little too late? jetset Casino Industry Discussion 0 3rd June 2007 12:53 PM
BETMAX LATE PAY David2000 Casino Complaints - Non-Bonus Issues 3 24th October 2006 04:40 AM


All times are GMT +2. The time now is 07:27 AM.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2009, Jelsoft Enterprises Ltd.
Search Engine Optimization by vBSEO 3.2.0
© All Rights Reserved, 1998-2009


  Casinomeister is proud to present the following quality portals
Online Slots Guide | Online Casinos | GoneGambling | Online Casino Reviews | Wizard of Odds | Games and Casino | Online Poker Rooms | BetOnCharity | Online Slots | Online Casino Reviews

Legal Statements and Privacy Policy
Casinomeister.com does not intend for any of the information contained on this website to be used for illegal purposes. You must ensure you meet all age and other regulatory requirements before entering a casino or placing a wager. Online gambling is illegal in many jurisdictions and users should consult legal counsel regarding the legal status of online gambling and gaming in their jurisdictions. The information in this site is for news and entertainment purposes only. Casinomeister.com is an independent directory and information service not affiliated with any casino. Links to third party websites on Casinomeister.com are provided solely for informative/educational purposes. If you use these links, you leave this Website.

Inactive Reminders By Mished.co.uk