Spin Palace betting limits

[koalatee]

thanks for taking the time to go through that!

The whole thing is a bit all over the place, but even going by what was/is in their promotional terms:




claim (klm)
tr.v. claimed, claim·ing, claims
1. To demand, ask for, or take as one's own or one's due: claim a reward; claim one's luggage at the airport carousel.
2. To take in a violent manner as if by right: a hurricane that claimed two lives.
3. To state to be true, especially when open to question; assert or maintain: claimed he had won the race; a candidate claiming many supporters.
4. To deserve or call for; require: problems that claim her attention.


source: http://www.thefreedictionary.com

ie. claim a [noun]; claim a bonus

So what they are saying is

"This offer is only valid to New Players and must be demanded / asked for / taken within 7 days of a Real Account being registered."

I have neither demanded, asked for nor taken anything (before sending them my first email asking for my deposit back ) Nor was I given the option to decline the bonus at time of registration, first deposit or thereafter.

Surely it is a legal requirement of any T&Cs to mean what they say? Otherwise they are redundant.

As far as proving that I had to gamble before becoming aware of the limit imposed, I assume that they record data their end so records will show that I played European Roulette for a few spins, biggest bet placed was £16 and when I tried to place a bet over £16 I was not allowed - then I realized what was going on. I have screenshots of all the T&Cs, have saved emails sent and recieved and have uploaded pics of the promotional web pages - none of which give indication of a betting limit.

Thanks for the advice - I will contact a rep, see what happens and keep you posted.

*edit -Where in the terms is the mention of a max bet limit of 30% of bonus? I can't see it. The only 30 I see is the mention of the 30x playthrough required.



Despite this I am told that I can make no withdrawl whatsoever (bonus or deposit) before the requirements are met.

I will happily take my words back regarding the max bet limit issue if I could find it, lol. Other points would still remain though.