Jackpot factory's withdrawal is REALLY TERRIBLE.

[jerrylee]

What I find curious is why DONGHEEIKIM opened another account after "forgetting" his/her password. Why not just call/email customer support for help to reset your current password?

In reading the terms and conditions quoted here about having one account, it seems the casino is correct in barring you from their site. I believe there is more behind the scenes info in this case than a simple "I forgot my password so I created a new account" Why would a player risk over $55K by breaking one of the terms of agreement just for a simple password issue?

edit I just read that The Jackpot Factory was awarded Best Casino Group 2008 by Bryan.
Hmmm and DONGHEEIKIM's mission is to shut them down?

[gambler777]

I see a lot of problems with this complaint. But number one, to me, is the fact that if newbie should not be posting a complaint,, then those of us who have been members for a while, should not be replying to said complaint. I do see some problems with newbies not being able to post complaint, but I also agree that contacting rep or PAB first, is a much better option. But this really only works with accredited casinos. Unfortunately my first time here was because I was ripped off by Virtual Casino Group. I knew nothing about this site or really about online gambling when I came here. AFTER I got ripped off I did an internet search and was LUCKY enough to find Casinomeister. YEAH!! But I was totally confused on the site and posted in the wrong place, but turned out to be the right place because it was a rogue casino. But I did not know that until I found Casinomeister. So thanks to all of you at Casinomeister, and I myself will not reply to any posting that are not allowed (after this) until the situation is resolved. Happy New Year All

[Jackpot Factory]

Hi everyone,

Unfortunately this case went on far too long before being brought to my attention. It was a classic case of miscommunications between departments. No excuses, we dropped the ball.

That being said, I am happy to let everyone know we have closed the case with DONGHEEIKIM. As always, due to player confidentiality I am not at liberty to disclose the resolution. If this player would like to let everyone know about it he is obviously more than welcome too.

All the best,


David Brickman
VP of Player Affairs

[Jasminebed]

Thanks for your post Mr. Brickman. Unfortunately, Mr. Kim cannot respond to this thread, due to restrictions on new members and posting in the complaints forum. I respect your decision not to discuss a customer's business in a public forum.

Perhaps one of the moderators could ask him by PM is he would like to include a statement, and include a quote on his behalf?

[maxd]

Turns out the player was guilty of account fraud, multiple counts.

[RobWin]

Turns out the player was guilty of account fraud, multiple counts.

Multiple, as in more than the "Two" he did admit to opening Max ??

[GGW Laurie]

Turns out the player was guilty of account fraud, multiple counts.

i knew there was something odd about the o.p 's thread, jackpot factory might drop the ball every once in awhile as mr. brinkman stated but not a 100k one, they do answer their emails and they do pay..........laurie

[maxd]

.. as in more than the "Two" he did admit to...?

Try many times more than "two."

[RobWin]

Try many times more than "two."

Yea, that's what I kinda figured...it all makes sense now.