DAMBUSTED - Response time appreciated

[martynbeacon]

Hi Jeanna,

Thank you for your PM to me on Friday night at 11:30pm, UK time.

Firstly let me say PUBLICALLY (as well as in my PM) that I am sorry that you have experienced an issue while playing at RedFlush casino.

In your PM you inform me about this issue you are having with a cashout and you also offered the following ultimatum...

"if they don’t make things right, I will let everyone know how I was treated and handled in this situation"

To me this is a direct threat and could even be blackmail of sorts. Now what really offened me is that you send me the PM on a Friday night yet you give me no time to respond, whats that about?

See this thread...

http://www.casinomeister.com/forums/...-redflush.html

Now, I did respond to you this morning but I hadnt seen this thread yet. So your suggestion of do it or this happens went out the window as you did it anyway.

My position is not to deal with players but with Bryan directly. But as you see I do try get involved and help out where possible to try and make our casino a fun place and professional casino to play.

Now, I have gone on and sent across your PM and the above thread to our CS team and the bosses at Red FLush to see how we can ammicably resolve this issue. Flaming casinos and people on formus is not the way to get it sorted although it might vent some of your anger, if that helps then that is your decision.

If we are not doing something right then let us know about it, great. But to suggest we a re a rogue casino, c'mon give me a break. If we were a rogue casino, would I be wanting to draw attention to ourselves by posting this?

I can assure you that I will get the relevant people to look into this and get back to you with an explanation. You have already made this public without giving us any time to spot the PM, flamed us and questionning if we are rogue and yet I still want to help out.

That has to be worth something, right?

I created this post so that you and others can see that I am getting this looked into for you and also as the other thread is closed as it went off track.

Leave this with me and the Red Flush team will be aware of this in the next 5 minutes and they can do some investigating. Following that, you will get a response. Again, please give us some time to get back to you.

Regards,

Martyn

[pacers31]

Red Flush is not getting off on the right foot here at all. Martyn, I am sure you will do everything to help now that it is out in the open, but I will not be playing at your site due to these issues right out of the gate. No, you don't have to deal with us players, and we don't have to patronize your site. Common business sense should dictate that you handle things a little more professionally, as it was your business that dropped the ball. Go ahead and only deal with Bryan, I for one could care less. Have a nice day!

[pacers31]

Hey Gary, I had to respond here because apparently you got the other thread closed. Sorry that you feel only your opinion matters GaryMeister, but of course you are wrong. ChuChu, make fun all you want, but it appears you are allowed to flame while others are not. That's what my posts have been about all this time, the unequal treatment of posters here. Any contrary issues to some posters agenda is not allowed. Nice open forum!

[Ixian]

I've played at this casino and made a few withdrawls without any hassles. I think their service is great.

US players should make sure they don't vote the same idiots into power again. The ban on booze never worked, so how is the ban on online gambling going to work?

[maxd]

ChuChu, make fun all you want, but it appears you are allowed to flame while others are not. That's what my posts have been about all this time, the unequal treatment of posters here. Any contrary issues to some posters agenda is not allowed. Nice open forum!

Y'know what, you can't seem to post without slagging CM, the membership, or both, and baiting whomever you happen to disagree with at the moment. That makes you a flamer and a troll. You need a nice holiday away from all this nastiness. Bye!

[GGW Laurie]

i have to say that martyn has been very nice, lost my butt the first go around with them, martyn was very fast at pm ing me and also having the mgr. of red flush email me, i still think martyn is a stand up rep on here and hope that red flush casino is around for a long time to come.........laurie

[dambusted]

Dear Martyn:

First of all, please accept my apology for PM, I didn’t realize that you only deal with Bryan and not us players; I should have just posted in the forum and not sent you a PM. I just assumed since you represent the casino that you deal with the players. Second of all, you are right I didn’t give you more than enough time to send off a message to me. Next time, if there is one, I will definitely give the Rep more time to respond. Third, my statement of “if they don’t make things right, I will let everyone know how I was treated and handled in this situation” was my frustration talking after speaking with the casinos CS reps at Red Flush. I still don’t see that as blackmail of sorts, anyways so be it.

Flaming casinos- I am sure like anyone else that reads the forum, we all would like to hear players experiences whether they have had good or bad before we chose to play at a casino. Isn’t that what the title is Casino Complaints? Or should it be Flaming Casinos?

Suggestion on Rogue Casino- I didn’t just come up with that off of just my experience, it was also from other peoples complaints in the forums regarding this casino. I only mentioned that in the title to your PM. I believe in all my posts I never made the statement whether this casino was Rogue or Not.

Making this public- I just simply stated truthfully my experience with the CS and with my withdrawal. I hope no one holds back on telling their honest experiences, if they do then what is the point of having a forum? Even after you would of responded to my PM, I still would of honestly stated my experience with Red Flush.

As I was typing this, my mail arrived. I did receive the check, by CERTIFIED MAIL, NOT VIA FED EX, which is how I was told it would arrive. The cost of the certified letter was $5.32., sent on Aug. 8, arriving to me on Aug. 11th.

I would like to personally thank you on this post, for taking the time to respond to me and to try and make things right.

Jeanna

[suzecat]

Dear Martyn:

First of all, please accept my apology for PM, I didn’t realize that you only deal with Bryan and not us players; I should have just posted in the forum and not sent you a PM. I just assumed since you represent the casino that you deal with the players. Second of all, you are right I didn’t give you more than enough time to send off a message to me. Next time, if there is one, I will definitely give the Rep more time to respond. Third, my statement of “if they don’t make things right, I will let everyone know how I was treated and handled in this situation” was my frustration talking after speaking with the casinos CS reps at Red Flush. I still don’t see that as blackmail of sorts, anyways so be it.

Flaming casinos- I am sure like anyone else that reads the forum, we all would like to hear players experiences whether they have had good or bad before we chose to play at a casino. Isn’t that what the title is Casino Complaints? Or should it be Flaming Casinos?

Suggestion on Rogue Casino- I didn’t just come up with that off of just my experience, it was also from other peoples complaints in the forums regarding this casino. I only mentioned that in the title to your PM. I believe in all my posts I never made the statement whether this casino was Rogue or Not.

Making this public- I just simply stated truthfully my experience with the CS and with my withdrawal. I hope no one holds back on telling their honest experiences, if they do then what is the point of having a forum? Even after you would of responded to my PM, I still would of honestly stated my experience with Red Flush.

As I was typing this, my mail arrived. I did receive the check, by CERTIFIED MAIL, NOT VIA FED EX, which is how I was told it would arrive. The cost of the certified letter was $5.32., sent on Aug. 8, arriving to me on Aug. 11th.

I would like to personally thank you on this post, for taking the time to respond to me and to try and make things right.

Jeanna

Jeanna..........this is a bit of a conundrum............Bryan/CM asks us to PM the rep before we "name and shame" (which you did). So I suppose you must refrain from (being human) acting in haste and give the rep adequate time to do his/her thing with CS...............that's a difficult thing to do when you are mad, but not impossible. It was very cool of you to post your explanation above to Martyn. Note to self: some people take weekends off........even at casinos....

[dambusted]

Jeanna..........this is a bit of a conundrum............Bryan/CM asks us to PM the rep before we "name and shame" (which you did). So I suppose you must refrain from (being human) acting in haste and give the rep adequate time to do his/her thing with CS...............that's a difficult thing to do when you are mad, but not impossible. It was very cool of you to post your explanation above to Martyn. Note to self: some people take weekends off........even at casinos....

Now I am puzzled....Martyn post to me states he only works with Bryan and not the players. Your stating CM wants us to contact the reps first. I don't post here often as you can see, so I'm not sure what that exact steps are when you have a real concern or complaint etc. I just assumed a rep means it represents the casino....which includes the players...after all if there wasn't players there wouldn't be casinos and that is why I PM Martyn. My fault I acted out of haste to quickly and I do again apologize to anyone involved directly. I am glad Martyn came forward and was willing to help me with my issue, it does show he cares.

I would also like to say one more thing about the casino. My experience with the play at RED FLUSH, I thought it was totally fair and I had a good time playing at the casino! Unfortunately, I had a bumpy ride with the withdrawl.

[suzecat]

Now I am puzzled....Martyn post to me states he only works with Bryan and not the players. Your stating CM wants us to contact the reps first. I don't post here often as you can see, so I'm not sure what that exact steps are when you have a real concern or complaint etc. I just assumed a rep means it represents the casino....which includes the players...after all if there wasn't players there wouldn't be casinos and that is why I PM Martyn. My fault I acted out of haste to quickly and I do again apologize to anyone involved directly. I am glad Martyn came forward and was willing to help me with my issue, it does show he cares.

I would also like to say one more thing about the casino. My experience with the play at RED FLUSH, I thought it was totally fair and I had a good time playing at the casino! Unfortunately, I had a bumpy ride with the withdrawl.

Yep that's the conundrum part...................Bryan wants us to PM the rep and give them a chance to fix the problem b4 we name and shame. The rep remembers that he only works with Bryan..............that's true to a point............when (and if) a PAB has escalated then yes, the reps will negotiate with CM and not the player (person who PAB'd). However the initial contact (PM) between player and rep is for the purpose of clearing up the problem before it requires a PAB.

Maxd, if I am blowing air here please set me straight