rival casinos locked

[callumruss]

anyone got their rival casinos locked??

just tried to login to the 4 rival casinos I have on my desktop and all 4 locked??

superior, davincis, pantasia & TIV

just played at davincis a few days ago and recently paid by superior...

live chat have no idea, "we have forwarded an email to the dept and they will inform you" response

kenny

[anniemac]

Just tried Pantasia and TIV and they were fine for me.

[bb28]

Could you be a little more detailed?
Do you mean your accounts are locked or do you mean that for some reason the software just won't load for you?

Originally Posted by callumruss

anyone got their rival casinos locked??

just tried to login to the 4 rival casinos I have on my desktop and all 4 locked??

superior, davincis, pantasia & TIV

just played at davincis a few days ago and recently paid by superior...

live chat have no idea, "we have forwarded an email to the dept and they will inform you" response

kenny

[callumruss]

locked..as in when you login with your username and password, a message box comes up "your account has been locked please contact suppport" - as of yet I have had no response from them

what is worse is that i have a $5k balance in davincis

kenny

[chuchu59]

Originally Posted by callumruss

anyone got their rival casinos locked??

just tried to login to the 4 rival casinos I have on my desktop and all 4 locked??

superior, davincis, pantasia & TIV

just played at davincis a few days ago and recently paid by superior...

live chat have no idea, "we have forwarded an email to the dept and they will inform you" response

kenny

This is ridiculous. What do they mean by saying 'you will be informed' by them. They should have given you notice plus reasons when they first locked your account. Sending you an e-mail isnt that difficult. It feels bad when you try to enter a casino and a message box tells you the account is locked. They should now offer apologies whatever the reasons are.

[chayton]

actually that happened to me once before, all my Rival accounts were locked and I contacted one of the casinos (I can't remember which) They said "We'll get back to you etc..." and then a few days later I received a mail saying that the account was reopened, sorry for the inconvenience, etc etc...but they never did say why it had been closed in the first place. And all my other accounts were reopened as well. It was strange but of course I didn't have $5K sitting in there like the OP so it didn't really matter to me.

[callumruss]

now spoke to live chat at both DV and superior...same robot response

"emailed dept....get back to you"

I guess its just a waiting game

phone superior on the UK number - comes up "a conference call type line" enter your password

was on hold for ages on the US number, so gave up...

totally uncontactable casino outwith the live chat, who are pretty much ill informed

kenny

now PM'd robrival

[zebedy]

Originally Posted by callumruss

totally uncontactable casino outwith the live chat, who are pretty much ill informed

kenny

now PM'd robrival

thats so true,
i recently send my documents to all the rival casinos to be verified before i made another deposit,(because i dont have photo id i thought id better check to see if the ones i have were ok)
i was told that because i didnt have photo id i wouldnt get paid if i won so i told them to close my accounts, anyways the following moring i received a phone call from sloto cash casino saying the info i had been given was wrong, they reopened my account and gave me a free chip for the hassle,ive since contacted several reps from rival through pm and was told the same thing and got my account reopened,

what gets me was when i emailed all the rival casinos the answer i received was all from the same CS persom, i know they share support but its scarey that one person was making these decisions about all the rival casinos, and in most of the cases he was wrong,

[callumruss]

just got a reply from superior

Management has decided to lock your account as there has been proof of multiple linked accounts to yours.
All linked accounts have been flagged.

Having multiple accounts is against the terms of use. We are sorry to inform you but this decision is final.

If you have any further questions, please don't hesitate to contact us again.

Sincerely,
Superior Customer Service


now I was under the impression that you could have more than one rival casino account across the group??

I have looked at the T&C's and I cannot see anything to suggest this

I have mailed em back...

[BingoT]

If this is the case i'm going to open up 50 new accts at the one of the best places around Superior here I come and I want my $20.00 Free x 50.
Or Superior just put the money in my one acct.so this will save me time so I don't have to open all 50

Multiple accounts