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anyone got their rival casinos locked??
just tried to login to the 4 rival casinos I have on my desktop and all 4 locked??
superior, davincis, pantasia & TIV
just played at davincis a few days ago and recently paid by superior...
live chat have no idea, "we have forwarded an email to the dept and they will inform you" response
kenny
Meister Member
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Just tried Pantasia and TIV and they were fine for me.
Meister Member
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Could you be a little more detailed?
Do you mean your accounts are locked or do you mean that for some reason the software just won't load for you?
Originally Posted by callumruss
Full Member
locked..as in when you login with your username and password, a message box comes up "your account has been locked please contact suppport" - as of yet I have had no response from them
what is worse is that i have a $5k balance in davincis
kenny
gambling addict
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This is ridiculous. What do they mean by saying 'you will be informed' by them. They should have given you notice plus reasons when they first locked your account. Sending you an e-mail isnt that difficult. It feels bad when you try to enter a casino and a message box tells you the account is locked. They should now offer apologies whatever the reasons are.
RobWin (4th May 2008)
aka LooHoo
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actually that happened to me once before, all my Rival accounts were locked and I contacted one of the casinos (I can't remember which) They said "We'll get back to you etc..." and then a few days later I received a mail saying that the account was reopened, sorry for the inconvenience, etc etc...but they never did say why it had been closed in the first place. And all my other accounts were reopened as well. It was strange but of course I didn't have $5K sitting in there like the OP so it didn't really matter to me.
"I feel sullied and unusual" - Captain Jack Sparrow
callumruss (4th May 2008)
Full Member
now spoke to live chat at both DV and superior...same robot response
"emailed dept....get back to you"
I guess its just a waiting game
phone superior on the UK number - comes up "a conference call type line" enter your password
was on hold for ages on the US number, so gave up...
totally uncontactable casino outwith the live chat, who are pretty much ill informed
kenny
now PM'd robrival
Last edited by callumruss; 4th May 2008 at 09:52 AM. Reason: adding more info
RobWin (4th May 2008)
Who Drank All The Beer
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thats so true,
i recently send my documents to all the rival casinos to be verified before i made another deposit,(because i dont have photo id i thought id better check to see if the ones i have were ok)
i was told that because i didnt have photo id i wouldnt get paid if i won so i told them to close my accounts, anyways the following moring i received a phone call from sloto cash casino saying the info i had been given was wrong, they reopened my account and gave me a free chip for the hassle,ive since contacted several reps from rival through pm and was told the same thing and got my account reopened,
what gets me was when i emailed all the rival casinos the answer i received was all from the same CS persom, i know they share support but its scarey that one person was making these decisions about all the rival casinos, and in most of the cases he was wrong,
Last edited by zebedy; 4th May 2008 at 12:18 PM. Reason: typo
I gave up gambling,
Now all i ever do is make mind bets,
You never bet any real money you only bet in your mind.
The results are fairly good, ive only lost my mind 5 times so far this month
RobWin (4th May 2008)
Full Member
just got a reply from superior
Management has decided to lock your account as there has been proof of multiple linked accounts to yours.
All linked accounts have been flagged.
Having multiple accounts is against the terms of use. We are sorry to inform you but this decision is final.
If you have any further questions, please don't hesitate to contact us again.
Sincerely,
Superior Customer Service
now I was under the impression that you could have more than one rival casino account across the group??
I have looked at the T&C's and I cannot see anything to suggest this
I have mailed em back...
Nurses love to give shots
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If this is the case i'm going to open up 50 new accts at the one of the best places around Superior here I come and I want my $20.00 Free x 50.
Or Superior just put the money in my one acct.so this will save me time so I don't have to open all 50
Multiple accounts
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