rival casinos locked

[callumruss]

Originally Posted by Nifty29

John is right.

The forums arent exactly filled with stories of Rival casinos locking accounts for no good reason, and if it was done in error it was corrected very quickly.

It seems all is not above board with the OP and it is also right for John not to comment specifically.

One thing I do find odd is that if a casino had $5000 of my winnings and it looked like they werent going to pay etc, I would be raising 17 types of hell at every turn and certainly PAB. The OP doesnt seem to have PAB and also doesnt appear to be getting too concerned. I could be wrong of course, but where there is smoke there is most often fire.

I have been exchanging PM's with John @ TIV for the last few days, and will not be using PAB for personal reasons explained to John. The matter is closed

[Casinomeister]

Originally Posted by callumruss

I have been exchanging PM's with John @ TIV for the last few days, and will not be using PAB for personal reasons explained to John. The matter is closed

Well since you are using this board to voice your complaint and potentially damage someone's business, how about explaining it to me? Thanks!

[vinylweatherman]

Originally Posted by Casinomeister

Well since you are using this board to voice your complaint and potentially damage someone's business, how about explaining it to me? Thanks!

Well, if this player is going to walk away from $5K rather than go to the trouble of filling in a PAB then I have to assume Rival had good cause to lock the accounts and investigate. I would not think a genuine player would so readily walk away from $5K without putting up a big fight. PAB is surely no harder than posting here, and exchanging PMs with reps.
One reason NOT to PAB would be an unwilingness to share the whole story with Bryan, which implies the OP has something to hide.

The OP has shot THEMSELVES in the foot, they only gave Rival a flesh wound, from which they will quickly recover. To damage Rival, the OP needs to PAB, and have it upheld - they will also get their $5K.

It is unusual for a member for some time here to get caught out for player fraud, but it is not unknown, so suspicion will be on the OP until they make a full explanation through PAB, or even by PM to Bryan.

[SlotsWizard]

My Rival casino accounts are currently locked as well. I signed up at Superior Casino earlier today, and the signup process was apparently successful, but some sort of error occurred at the end of it; the error message said to restart the casino software. I did, and it said that my account was locked. I thought nothing of it, and moved on.

A few minutes ago I tried logging into Cocoa Casino, and my account is locked there as well. No fraud has taken place, so I have emailed them to sort it out. My ThisIsVegas account is locked too, but I don't play there anyway since they keep sending me bo(g|n)us offers that I am not allowed to redeem.

But this proves that actions at one Rival casino most certainly DO affect your accounts at other Rival casinos, not that there was much doubt about that anymore anyway.

[SlotsWizard]

...and moments later, accounts are unlocked!

[chuchu59]

Originally Posted by SlotsWizard

...and moments later, accounts are unlocked!

Did you use your wizardry to unlock them?

Seriously though, if the unlocking took place because of your earlier post, then this begs the question as to why accounts were locked so hastily in the first place. If they were locked after much consideration, why were they unlocked so easily?

It may have been a coincidence though where the SW's accounts were going to be reactivated right at this time.

[SlotsWizard]

Originally Posted by chuchu59

Did you use your wizardry to unlock them?

Seriously though, if the unlocking took place because of your earlier post, then this begs the question as to why accounts were locked so hastily in the first place. If they were locked after much consideration, why were they unlocked so easily?

It may have been a coincidence though where the SW's accounts were going to be reactivated right at this time.

My accounts were locked because of the botched registration at Superior Casino. It seems a bit silly/protectionist to lock accounts at all Rival casinos because of a software error that occurred while signing up at a different one, but it all worked out fine for me because there was no fraud involved on my part.

[vinylweatherman]

Originally Posted by SlotsWizard

My accounts were locked because of the botched registration at Superior Casino. It seems a bit silly/protectionist to lock accounts at all Rival casinos because of a software error that occurred while signing up at a different one, but it all worked out fine for me because there was no fraud involved on my part.

Unfortunately, this does Rival no favours. We have callumruss complaining of a mass locking with 5K stuck in limbo, a Rival rep claiming that locking Rival accounts is very rare indeed, and not done without good reason - but now we have the mass locking of SlotsWizard's accounts "at the drop of a hat", which seems to have been triggered by a minor software fault. Certainly, they were unlocked quickly, but the fact is, they WERE LOCKED. If such trivia can get a player's ENTIRE portfolio of Rival accounts locked (without them ever being told why unless they ask), it beggars belief that this only happens to "a couple of users".
I suspect this locking is far more common than we are lead to believe, but that most incidents are resolved because they result from trivial matters. This seems to be bourne out by the fact that many complainants seen to get their accounts unlocked after posting that they have been locked, and being advised to contact the rep.

Rival should come clean about what is REALLY going on here, this is more than just a shared database of "bonus hunters" causing accounts to be bonus banned. We are told that even bonus bans are decided at the level of individual casinos' management, yet we have this mass locking of supposedly INDEPENDENTLY operated casino accounts because of an infraction at one.

It would be like making an error at, say, Royal Vegas, and finding all your Jackpot Factory accounts instantly locked without explanation. If that happened there would be an inquiry about inappropriate sharing of personal data!

I now believe that ALL Rival casinos are the same group, just as all Virtual casinos are run by the same group, even though they are designed to look independent of each other (in Virtual's case, designed to rip off more unsuspecting players). Opening accounts at two different Rival casinos is similar to opening accounts at, say, All Slots, and then All Jackpots. Both will send Emails signed by a different manager, but they are in the same group, as well as merely sharing the same software platform.