rival casinos locked

[classymom]

Originally Posted by callumruss

just got a reply from superior

Management has decided to lock your account as there has been proof of multiple linked accounts to yours.
All linked accounts have been flagged.

Having multiple accounts is against the terms of use. We are sorry to inform you but this decision is final.

If you have any further questions, please don't hesitate to contact us again.

Sincerely,
Superior Customer Service


now I was under the impression that you could have more than one rival casino account across the group??

I have looked at the T&C's and I cannot see anything to suggest this

I have mailed em back...

I have an account @ all the Rivals except Pantasia and I play at all of them. There has to be a different reason for blocking. Is there a chance you signed up more than once to the same casino?

[anniemac]

I have an account with all of them so it must be something else. Did someone else use your computer to sign up with them? Maybe something like that.

[chuchu59]

I dont know what this means. The player was locked out of 4 different casinos. Unless he had multiple accounts in each of them, he shouldnt be locked out of them all. If he only registered one account for each of them, then he shouldnt be locked out as my understanding is that they will adopt a no-bonus approach if you sign for several rivals as the player's info is shared.

The decision is 'final' thing is so f##kingly annoying. Shouldnt they give a chance for the player to appeal. They can still keep the accounts closed in the interim. Furthermore, with $5K in the account, this looks to be a ploy to confiscate winnings. What? Robbing Peter to pay Paul so that they can use them to offset delayed payments. The processor excuse is old hat now and I dont really believe them as the problems must have been solved when they started paying some players 3 weeks ago yet there are still many waiting for cashouts dating as far back as mid-March. All Rival casinos should have cleared the backlogs within a week if they tried but it seems that they are paying sooo slowly that even the Playtech casinos will blush (remember the 4-day pending withdrawal period). For Rival, it is closer to 40 days.

[callumruss]

as far as I know I have only ever opened up one account at each of the rivals...

it is extremely strange that I take Davincis up on a 500/500 bonus offer on wednesday, meet wagering requirements at $5000, and next time I log on all rival accounts locked...

its the weekend, so I doubt I will get much of a reply from Davincis

Rival must not only share the same payment processor, but they must share player info for all my accounts to be locked as such

Hopefully it will be something stupid with their system that has caused this and the $5k win was just a coincidence, so I will give Davinci's an oppurtunity to explain this...

will update asap

kenny

[Nifty29]

"multiple linked accounts" suggests the security software has flagged the accounts for having either the same IP, machine number, address or another identifying factor. Its OK to have accounts at all Rival casino, but NOT several at the same casino OR claim more than one signup bonus per household/IP etc etc

The security system has been over-zealous at times in the past at Rival, so it might be just one of those errors (i.e. it happened to me)

If not, then the OP has some explaining to do.

[bb28]

Nifty said it...........very well I might add.

If it ends up that you don't get your winnings, well you can always PAB.

BB

[RobWin]

So what happens to the guy that plays at home on the weekends on his home computer with one IP Address and then he travels during the week with his job and logs in thru the hotels Wi-Fi IP Address on his laptop to play during the week...really seems a bit asinine to me !! ...Especially when they would have already verified your documents where you prove to them who you are, but that's also asinine to me to have to do that too...

[happygobrokey]

oh i thought this earlier but forgot to mention...

it might just be their poorly-pasted way of saying you took a signup bonus from one (or more) too many rival casinos. not really that you have multiple accounts at any one casino, but multiple (term-breaking) bonus claims across the group. if that is indeed part of the terms, which appears to be the case from the previous posts. that's how it looks to me, and we all know casinos are poor at wording things.

[winbig]

Originally Posted by RobWin

So what happens to the guy that plays at home on the weekends on his home computer with one IP Address and then he travels during the week with his job and logs in thru the hotels Wi-Fi IP Address on his laptop to play during the week...really seems a bit asinine to me !! ...Especially when they would have already verified your documents where you prove to them who you are, but that's also asinine to me to have to do that too...

What makes it worse is it's simple to program the casino software to check the user's network card to get their MAC address and use that to confirm multiple accounts.

[RobWin]

Originally Posted by winbig

What makes it worse is it's simple to program the casino software to check the user's network card to get their MAC address and use that to confirm multiple accounts.

Yea, I agree Win...but the other problem with that would be like in the scenario I mentioned above where I would be playing on two different computers during any given week...

1. My Dual screen stationary home computer on the weekends and then
2. My portable laptop during the week...

And then they would see that I was playing from two separate Mac Addresses and also two separate IP Addresses...so the question remains...Do they trust who I say and tell them I am or not ??