[RESOLVED] Vegas Slot Casino Withdrawal Problem

[bryand]

I'm not sure what's going on with VegasVIP but they have been jerking me around over a cash-in I requested 11/16/07. I have spent a lot of money at Vegas Slot over the last 4 years or so and have never been in their bad graces. Although I originally requested a check via overnight courier, they said it was sent regular mail. It never arrived. After 30 days they said they stopped payment on the check and processed the withdrawal as ACH but the wire never arrived. Now they (and the contact listed on this site) will not return my emails. Out of frustration I am tempted to publicly share what happened with a withdrawal check I received from them 3 years ago but restraint of pen and tongue may be more prudent at this time.

[maxd]

This is the second Vegas Slot Casino issue we have on the boards now. I'll see if I can't get the rep's attention on these.

[bryand]

Thanks!

[bryand]

No response from casino, eprocessingservices, account rep listed on this site (although I see he read the original post days ago) or from eCONGRA mediation. Payment is almost 2 months late. No bonus issue involved. I have been a player in good standing at the casino for almost 5 years. Could they be having financial difficulties? If casinos had to pay interest on their untimely payments, this BS would stop.

[NASHVEGAS]

Only posting this as there seems to be numerous threads currently about Mini-Vegas non or slow payment issues. For whatever reason, I was paid in a timely fashion and this W/D hit my bank account after the first of the year. Maybe if for no other reason, this post may reassure some that some payments are currently being made by Mini-Vegas. Hope all having legitimate problems currently do get their W/D's resolved quickly

[vinylweatherman]

There are clear signs of problems with this group. In an earlier thread they have had to stop paying out by Neteller, and this also seems to be the case for Click2Pay and Moneybookers, yet this was to a player entitled to have a Neteller account & use it for gambling, and who made the deposit with Neteller.
MiniVegas insisted they could only pay by cheque, which both costs $25 AND takes 4 weeks. Clear delaying tactics, because cheques DON'T take 4 weeks ordinarily, unless the first 3 weeks is a stalling tactic, with the cheque being posted in week 4. Payment via Neteller would have been immediate, and there would be little room to pretend any delay was anything other than from the casino.

There is only ONE reason why a casino cannot pay out by Neteller yet have Neteller as a payment method, and that is where their Neteller merchant account has insufficient funds to make the payments to players, AND they are unable to place further funds into it because of Neteller verification restrictions, the exact set of issues that hit Playtech casinos last year. With Playtech, they could only pay out through Neteller using funds received in deposits, they could not move funds into Neteller to cover winnings. In order to hide this from players, they became awkward about processing player's payments through Neteller, hoping that most would acceot the alternatives. This left them able to pay those who absolutely INSISTED, and threatened action, such as complaints to regulatory bodies. They were thus able to keep this problem under wraps for quite a while.

As well as Neteller restrictions, the other possible reason for being unable to fund their Neteller merchant account would be that they are in financial difficulties, another thing they cannot admit to if they are relying on trading their way out of it in the medium term. With MG, players would be protected anyway, so if they hid such problems from MG, they have every chance of trading through any problem patches, in the knowledge that should it all go wrong, MG would pick up the tab.
One telling point was that they flatly REFUSED to explain WHY they could not pay the other player through Neteller, and if this was merely a technical issue, there would be no reason for this.

[bryand]

In your experience, ussuming my account is clean (which it has always been), does the fact that no one from the casino or processing service will respond to my emails anymore probably indicate financial difficulties? Just curious.

[vinylweatherman]

In your experience, ussuming my account is clean (which it has always been), does the fact that no one from the casino or processing service will respond to my emails anymore probably indicate financial difficulties? Just curious.

It could also indicate they have you down as a fraudster, and have just been telling you stalling stories while they investigate. It is unusual for a player of 5 years standing to get away with fraud for that length of time, normally it is the first cash-in that triggers the audit process.

If other players also report similar problems, then the balance does then move to favour financial difficulties. It may be that they have been hit yet again by fraud, and that this has caused them a temporary problem, as well as made them very busy.

Ecogra have a timeframe within which they are supposed to respond. This normally begins 14 days after you first complain to the casino, or when the casino either fails to respond, or gives a final and unsatisfactory decision.
The details should be on their website.

[bryand]

Thanks vinyl. For the record, this will be my third or fourth withdrawal at VSC. Because I changed residences a year ago I had to again send proof of ID with the withdrawal in question. Consistent with my online statement, they supposedly sent me a check on 11/16/07 which I never received and at my request they had the bank stop payment. In hindsight I probably should have used quicktender the 2nd time around rather than ACH.

While I didn't take offense at your references to fraud, it seems that some replies to questions on this board are quite skeptical, if not cynical, from the beginning.

Best of luck to you.

[vinylweatherman]

Thanks vinyl. For the record, this will be my third or fourth withdrawal at VSC. Because I changed residences a year ago I had to again send proof of ID with the withdrawal in question. Consistent with my online statement, they supposedly sent me a check on 11/16/07 which I never received and at my request they had the bank stop payment. In hindsight I probably should have used quicktender the 2nd time around rather than ACH.

While I didn't take offense at your references to fraud, it seems that some replies to questions on this board are quite skeptical, if not cynical, from the beginning.

Best of luck to you.

My reference to fraud was because it is increasingly common for online casinos to play the "fraud card" when dealing with players. Sometimes a simple change of residence is enough to get them suspicious, especially if some twit in CS mishandled the notification of change, and this lead to your check being mailed to your old address, and you then tell them you didn't get it, but are now at another address, one they think they were never informed of. The fact that they WERE responding, and have now abruptly cut off all contact is a very strong indicator that you are under some kind of investigation. Many players have had this happen, have used PAB or eCogra, and this has revealed that all along they were being investigated for fraud. "Fraud" is now a very wide definition for casinos, it goes beyond true fraud, such as multiple accounts and stolen deposit methods, and now includes some forms of "advantage play", as well as playing in the "wrong currency". They could also be looking at confiscation for breaches of terms, and some players have suffered confiscation for "wrong currency" even with no bonus involved. If you signed up 5 years ago, it may be that you now are playing in the "wrong currency", even though no such rule existed when you joined.
Their refusal to reply means you don't know, and we can only speculate what is going on, but generally this non-response is not a good sign.