no response from vegas 7

lindaj

Dormant account
Joined
Jan 31, 2008
Location
pennsylvania
I joined vegas 7 a few weeks ago (have other casino accounts no problems). I never received any emails from them in response to mine. I didnt even get a welcome email. There is nothing wrong with my email account. I emailed them 4 times over 2 weeks ( I was inquiring about a $350 withdrawal) and emailed them thru the casino with no response at all. I logged in yesterday to see if there was a reply in my casino mail and I was locked out!!
I called the support number to see what was going on (I did not abuse any bonuses and had deposited about $400 over 2 weeks). In very broken english I was told I was a high risk player. I was told by her that the support staff had emailed me several times. (did not receive a one) I could not resolve issue with her.
Anyway, today I logged back into casino and I was not locked anymore but still no response thru casino mail or my email. Needless to say I am leary of vegas 7 and would not feel comfortable depositing any more money when I get no support. Been 11 days since requesting withdrawal. It is posted in casino transaction history at casino but that is only info I have.
 

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
I joined vegas 7 a few weeks ago (have other casino accounts no problems). I never received any emails from them in response to mine. I didnt even get a welcome email. There is nothing wrong with my email account. I emailed them 4 times over 2 weeks ( I was inquiring about a $350 withdrawal) and emailed them thru the casino with no response at all. I logged in yesterday to see if there was a reply in my casino mail and I was locked out!!
I called the support number to see what was going on (I did not abuse any bonuses and had deposited about $400 over 2 weeks). In very broken english I was told I was a high risk player. I was told by her that the support staff had emailed me several times. (did not receive a one) I could not resolve issue with her.
Anyway, today I logged back into casino and I was not locked anymore but still no response thru casino mail or my email. Needless to say I am leary of vegas 7 and would not feel comfortable depositing any more money when I get no support. Been 11 days since requesting withdrawal. It is posted in casino transaction history at casino but that is only info I have.
Sounds like they are afraid of the kind of "action" you present to them...JMO
 

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
I dont know what you mean
What I meant was, they may see you as too big of a risk taker. eg: You win some of their money and then you bet big or it could be the games you are playing there and your bet size and how fast you play putting them at risk of you being a big winner...could be a lot of reasons, bad thing about it though is the fact that you will probably never know for sure as they are real reluctant to give out that kind of info...:rolleyes:

Have you tried to get in touch with their Rep here ?

http://www.casinomeister.com/forums/members/vegasvip-lounge.html
 

lindaj

Dormant account
Joined
Jan 31, 2008
Location
pennsylvania
What I meant was, they may see you as too big of a risk taker. eg: You win some of their money and then you bet big or it could be the games you are playing there and your bet size and how fast you play putting them at risk of you being a big winner...could be a lot of reasons, bad thing about it though is the fact that you will probably never know for sure as they are real reluctant to give out that kind of info...:rolleyes:

Have you tried to get in touch with their Rep here ?
I see what you are saying but not applicable to this situation. I deposited money, played 25 cents at a video slot (Harveys), won $625 on a free spin. (5 Harvey cards x 25) Played it down and cashed out at $350. This was after several other deposits with no wins. Anyway, thanks for your response. Still dont know why I cant get any communication from them.
 

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
I see what you are saying but not applicable to this situation. I deposited money, played 25 cents at a video slot (Harveys), won $625 on a free spin. (5 Harvey cards x 25) Played it down and cashed out at $350. This was after several other deposits with no wins. Anyway, thanks for your response. Still dont know why I cant get any communication from them.
Get in touch with the Rep here that I included in the post above, there is a link there in the post and let him check on this for you.
 

NASHVEGAS

Banned User - flamming, disrespecting admin,
Joined
Dec 10, 2006
Location
MERS
I dont know what you mean
I really am puzzled that so many are having problems with MiniVegas and especially Vegas 7. I read Max's post y-day and he said the party he was trying to communicate with for MiniVegas was not responding. I will cease my play there (although I only played at Vegas7 a few times this month) until Max gets some kind of resolution for better or worse as the uncertainty and posted complaints give me no desire to currently patronize Vegas 7. That said, I have never had a problem with Vegas 7 and as I posted this attachment in another thread in the spirit of giving those who have legitimate complaints and are not being paid some hope (as some posters have speculated financial problems) as I did receive the withdrawal below in the last 35 days. Not sure what has gone wrong with MiniVegas in such a short time span but no more deposits from me until Max says all is good to go (or not good to go)....I hope it works out for all!
 
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RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
I really am puzzled that so many are having problems with MiniVegas and especially Vegas 7. I read Max's post y-day and he said the party he was trying to communicate with for MiniVegas was not responding. I will cease my play there (although I only played at Vegas7 a few times this month) until Max gets some kind of resolution for better or worse as the uncertainty and posted complaints give me no desire to currently patronize Vegas 7. That said, I have never had a problem with Vegas 7 and as I posted this attachment in another thread in the spirit of giving those who have legitimate complaints and are not being paid some hope (as some posters have speculated financial problems) as I did receive the withdrawal below in the last 35 days. Not sure what has gone wrong with MiniVegas in such a short time span but no more deposits from me until Max says all is good to go (or not good to go)....I hope it works out for all!
Hell Nash...they paid you most of their money there, have to give them a little time to build back up their reserves...:lolup::lolup::lolup:
 

NASHVEGAS

Banned User - flamming, disrespecting admin,
Joined
Dec 10, 2006
Location
MERS
Hell Nash...they paid you most of their money there, have to give them a little time to build back up their reserves...:lolup::lolup::lolup:
LOL but not true ...other than a period after Frist's midnight ride when they were slow paying due to processor problems they claimed and a problem they had iirc not responding with CM (leading them to the Pit until they were again accredited a few months back) Vegas 7 has been reliable.....I hope another long time casino has not fallen off the good ship!
 
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RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
LOL but not true ...other than a period after Frist's midnight ride when they were slow paying due to processor problems they claimed and a problem they had iirc not responding with CM (leading them to the Pit until they were again accredited a few months back) Vegas 7 has been reliable.....I hope another long time casino has not fallen off the good ship!
Yea I know what you mean man. I had a $48,000.00 cash out from their sister property Vegas Joker back a couple of years ago when I could still use my Neteller Card and they paid me $2,000.00 per business day everyday until it was all paid up...I thought that was purdy good service, but it's been awhile since I've played there now...
 

lindaj

Dormant account
Joined
Jan 31, 2008
Location
pennsylvania
Get in touch with the Rep here that I included in the post above, there is a link there in the post and let him check on this for you.
Im going to do that. I think my original thread got off course. I am not so concerned about the payout at this point. I realize it will take time as I am a US player and according to the post(1-20-08) in my transactions at casino, a check is being sent(hopefully). I am more concerned with the fact that I have not heard a peep out of them from the beginning. Like I said, I never received a welcome email or any response to my emails from my casino account or my own email, and the fact that I was locked out then not locked out without a single message from them. Its weird and scary.
 

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
Im going to do that. I think my original thread got off course. I am not so concerned about the payout at this point. I realize it will take time as I am a US player and according to the post(1-20-08) in my transactions at casino, a check is being sent(hopefully). I am more concerned with the fact that I have not heard a peep out of them from the beginning. Like I said, I never received a welcome email or any response to my emails from my casino account or my own email, and the fact that I was locked out then not locked out without a single message from them. Its weird and scary.
Yea do that, the Rep here is usually purdy fast about getting back in touch, or that's been my experience with him anyway.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Yea do that, the Rep here is usually purdy fast about getting back in touch, or that's been my experience with him anyway.
He's a she - and I've just been informed that she's not in now and will return on Monday: thus the non-responded to PMs.
 

aodat2

Senior Member
PABnononaccred
PABaccred2
PABnoaccred2
MM
Joined
Mar 17, 2003
Location
Malaysia
For as long as I could remember, I don't think I have seen any Microgaming casinos went sour yet. But then again, I could be wrong. Lets hope that this is actually not going to be the first MG casino to go bust or to go bad.

Hope they will pay up or at least respond soon.
 

VegasVIP Lounge

Dormant Account
Joined
Dec 1, 2004
Location
UK
Hi all,

Thank you for taking the time to help a Vegas 7 Member.

I know that my colleague Max has taken care of this issue as I've been away, I apologise for my absence and in now way this reflects a lack of willingness from the MiniVegas group to solve our customer's issues.

As I was not contacted directly from the customer on here, I urge you all to mail me whenever you would like for me to check in your cases directly, as this will result in a much faster and hassle free solution for all.

I trust this issue was solved, if otherwise please don't hesitate to contact me directly.

Regards,

Natalie
VegasVip Lounge
 

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