slotocash voided 12,400 win

**star12war** · 13th January 2012, 09:26 AM

Hi,

After losing maybe 5 deposits in Slotocash casino I finally got lucky, won the random jackpot and finished with 12,400$. Nice winning, right? Well, it appears the casino doesn't think so.

They sent me an email saying they voided all my winnings because I made a bet of more than 6.50$ per spin. That is not true !!!

I went to the live chat and sent the casino two emails stating I didn't make any bet of more than 6.00$ per spin and they should pay me my winnings.

They choose to ignore my emails and the live chat operators tell me they have no access to the gaming history (which sounds a little strange to me), they are checking it and will get back to me but that never happens.

**Casinomeister** · 13th January 2012, 09:33 AM

Originally Posted by star12war

Hi,

After losing maybe 5 deposits in Slotocash casino I finally got lucky, won the random jackpot and finished with 12,400$. Nice winning, right? Well, it appears the casino doesn't think so.

They sent me an email saying they voided all my winnings because I made a bet of more than 6.50$ per spin. That is not true !!!

I went to the live chat and sent the casino two emails stating I didn't make any bet of more than 6.00$ per spin and they should pay me my winnings.

They choose to ignore my emails and the live chat operators tell me they have no access to the gaming history (which sounds a little strange to me), they are checking it and will get back to me but that never happens.

As per the forum rules, please PM the casino rep - thanks!

**footdr** · 13th January 2012, 09:34 AM

Did you play with a bonus? If so, were the terms you couldn't bet more than $6.00 per spin? I doubt that. But if you are not careful at slot o cash; when claiming a slot bonus, most don't include play on Progressive slot games, such as Jackpot Pinata, etc.

If you didn't play games that were not allowed or didn't claim a bonus on your deposit; they owe you your win. There are no terms that limit your bet per spin on slots on any of their deposit bonuses I have seen. Did you copy your chat? If so, please post it.

**vinylweatherman** · 13th January 2012, 09:44 AM

Something is going on. This is the second case this week of a player "forgetting" what they had been betting. It is unusual for a max bet rule to catch so many players in such a short space of time.

RTG is notoriously poor at keeping easily accessible records of play history, but they clearly DO have a means to get it as they have used your betsize as a reason for voiding the win.

To determine whether or not the rule is being applied in a rogue manner more facts are needed.

The best way to establish the facts and get the best possible resolution is to PAB here, and contact the rep (who can get the play history).

The last player claimed it was only about 6 spins over the limit, but it turned out to be 23 when the logs were checked.

If the OP can't remember betting over the limit, there can't be more than a couple such spins in the play history, or they are only a fraction over. The other player was well over at $25.

If you signed up through a website that told you that you should play the way you did, feel free to grass them up, as they would be a rogue affiliate causing trouble for both casino and players whilst lining their own pockets.

**footdr** · 13th January 2012, 10:07 AM

Originally Posted by vinylweatherman

Something is going on. This is the second case this week of a player "forgetting" what they had been betting. It is unusual for a max bet rule to catch so many players in such a short space of time.

RTG is notoriously poor at keeping easily accessible records of play history, but they clearly DO have a means to get it as they have used your betsize as a reason for voiding the win.

To determine whether or not the rule is being applied in a rogue manner more facts are needed.

The best way to establish the facts and get the best possible resolution is to PAB here, and contact the rep (who can get the play history).

The last player claimed it was only about 6 spins over the limit, but it turned out to be 23 when the logs were checked.

If the OP can't remember betting over the limit, there can't be more than a couple such spins in the play history, or they are only a fraction over. The other player was well over at $25.

If you signed up through a website that told you that you should play the way you did, feel free to grass them up, as they would be a rogue affiliate causing trouble for both casino and players whilst lining their own pockets.

I have deposited with a bonus at sloto and never have I seen in the terms of the bonus anything about a max. bet per spin. Have you seen such a term? I read their terms on every bonus I claim because they usually exclude progressive slots but a few times the bonuses do not exclude them.

**Pinababy69** · 13th January 2012, 10:12 AM

Originally Posted by footdr

I have deposited with a bonus at sloto and never have I seen in the terms of the bonus anything about a max. bet per spin. Have you seen such a term? I read their terms on every bonus I claim because they usually exclude progressive slots but a few times the bonuses do not exclude them.

I can't be bothered to go searching Sloto's website, but they definitely have a max bet rule. You should read the thread a few below this one:

http://www.casinomeister.com/forums/...-practice.html

**Glumbi** · 13th January 2012, 10:15 AM

Its true at a few time, you can with a Bonus only bet max. $6,50 and not play the progressive Jackpot Games... Jackpot Pinatas, Shopping Spree and and and.. you see this at the Cashier on Coupon Details above on the right Site .. its really true..

You can play all Random Jackpot Slots , but not the progressive .

**rainmaker** · 13th January 2012, 10:19 AM

Originally Posted by Pinababy69

I can't be bothered to go searching Sloto's website, but they definitely have a max bet rule. You should read the thread a few below this one:

http://www.casinomeister.com/forums/...-practice.html

Yo,

I took a quick look at the T&C for their "$7,777 Welcome Bonus"- package. New players may claim certain bonuses on their first 7 deposits. I do not know if the OP used any of these bonuses, but they definitively have a max bet rule on this bonus package (as you said):

Only bets placed on Slots, Real-Series Video Slots (excluding progressive slots) and Scratch Cards count towards the wagering requirements of the bonus. While the welcome bonuses are active, the MAXIMUM bet allowed is $6.50 per SPIN. Wagering on any other game or betting over $6.50 per spin will void all winnings on these promotion

**Nifty29** · 13th January 2012, 10:23 AM

Originally Posted by Pinababy69

I can't be bothered to go searching Sloto's website, but they definitely have a max bet rule. You should read the thread a few below this one:

http://www.casinomeister.com/forums/...-practice.html

The max bet rule is there. Footdr you might need to double check.

If the OP bet more than $6.50 per spin, its case closed.

Let's see what Ms Sloto can provide from the game logs.

If it turns out the player is lying like the last one, then bryan should consider making a policy of banning them as it is disrespectful to the membership.

**spiderlegz** · 13th January 2012, 11:11 AM

Originally Posted by Nifty29

The max bet rule is there. Footdr you might need to double check.

If the OP bet more than $6.50 per spin, its case closed.

Let's see what Ms Sloto can provide from the game logs.

If it turns out the player is lying like the last one, then bryan should consider making a policy of banning them as it is disrespectful to the membership.

And we of course know that Ms Sloto is truthful.