InterCasino Confusing Bonus Terms - Do You Agree?

[jackieonweb]

Either I am being unlucky with casinos lately, or online casinos are becoming more deceptive.

InterCasino sent me an email last week with a choice of 2 bonuses;



I done the 115% slot bonus.

They are not paying me any of my winnings as they are saying the max bet rule of 10% (which is clearly underneath the £150 100% bonus) applies to BOTH bonuses.
As you can see, the terms for both bonuses are clearly seperate, and the £150 bonus is even starred to keep it seperate. Trying to apply a specific term to a completely seperate bonus is nothing short of deception.

They have another rule in their general terms which says the max bet is 25%, which I did not breach.

What are your thoughts? I know I have a biased view, so I would like peoples opinion.

[SlotsLover]

You seem to be correct and don't appear to have broken any rules, at least by the way they are writing the rules and the spacing. Contact the casino rep. They are accredited I believe, so you should get a reasonable response.

BTW, don't we think 10% of BONUS is way low as a rule?

[mrjones]

Either I am being unlucky with casinos lately, or online casinos are becoming more deceptive.

InterCasino sent me an email last week with a choice of 2 bonuses;



I done the 115% slot bonus.

They are not paying me any of my winnings as they are saying the max bet rule of 10% (which is clearly underneath the £150 100% bonus) applies to BOTH bonuses.
As you can see, the terms for both bonuses are clearly seperate, and the £150 bonus is even starred to keep it seperate. Trying to apply a specific term to a completely seperate bonus is nothing short of deception.

They have another rule in their general terms which says the max bet is 25%, which I did not breach.

What are your thoughts? I know I have a biased view, so I would like peoples opinion.

hi jackie it clearly states there 10% of bonus to which you cannot go above , i had taken this promo at vip casino & cleared the wagering & made a withdrawal aswell until today when my withdrawal wasnt processed & i played the withdrawal back my own fault indeed , but i was slightly off guard due to the fact that when i had a intercasino account they paid out the following day without any problems,i dont play there any longer & have been informed today by fone call that they have a 24hr pending now first i know of this.

problem is if you have gone over that term afting not reading it properly you havnt got a leg to stand on & doubt very much your get any monies & they havnt done anything wrong either as it states it clearly , im taking this about the 10% bonus not being under the 115% slots ? i just thought it was for both of them which i was correct , they could of done it on both but i thought it was clear to me ,just another lesson learned about terms & conditions.

[jackieonweb]

I don't see your logic MrJones... why seperate the different bonuses with headings on different paragraphs?

They have different wagering requirements, game choices, bonus codes, and are listed seperatly.

[LHofsdal]

The way I read it, it says the 10% applies to the "Any games" bonus, not the "slots only" bonus. Atleast that is the way I see it.

Maybe the 10% rule is in with the Terms and Conditions when you click the link in the e-mail.?

I might be wrong, but I agree with the OP from what is posted from the e-mail.

LH

[spiderlegz]

As long as you didnt bet over 25% of the bonus (General Promotions T&Cs) you should be paid.

I would read it that the 10% only refers to the 100% match bonus. Really sad if Intercasino is going this route.

[mrjones]

I don't see your logic MrJones... why seperate the different bonuses with headings on different paragraphs?

They have different wagering requirements, game choices, bonus codes, and are listed seperatly.

all im saying is that i had taken the same promo , i looked at the terms as you have & i didnt think that the slots bonus was any different to the table games promo , im not sticking up for them , but that was the way i had read this 10% max on slots & table games , im not sure to wether vip promo did have this direct below ( underneath ) im thinking this may well was there , anyway i do see your point but i doubt its going to help you , the only thing you could do is complain & start again from a fresh . though i shall admit i realy didnt like to see the 10% max rule this isnt good but clever play & you can clear it. bring back the 25%!

[jackieonweb]

As long as you didnt bet over 25% of the bonus (General Promotions T&Cs) you should be paid.

I would read it that the 10% only refers to the 100% match bonus. Really sad if Intercasino is going this route.

No, I didn't bet over 25%, as it says in their general terms.

It seems that if you win a fair amount these days, even the 'best' casinos want to steal your money.

If this went in front of a judge, they would get laughed out of the court.

I'm owed £4.1k, so it may get to that stage.

[KasinoKing]

No, I didn't bet over 25%, as it says in their general terms.

It seems that if you win a fair amount these days, even the 'best' casinos want to steal your money.
If this went in front of a judge, they would get laughed out of the court.
I'm owed £4.1k, so it may get to that stage.

I think "steal" is a bit harsh, though I can understand why you are upset as I agree you are definitely in the right.
Intercasino are a great casino, and I'm sure this will be resolved to your satisfaction.

First please send the casino representative a Private Message about your problem by following this link: CasinoTom

After giving them a reasonable amount of time, if they do not put things right to your satisfaction, you can Pitch-A-Bitch.
This is CasinoMeister's FREE service to help players with problems at non-rogue casinos.
Before you start, make sure the casino in question is NOT in the Rogue Pit or on the No Can Do list. (They aren't, of course!)
To submit your PAB, click here: Pitch-A-Bitch
Be sure to read ALL the terms for submitting a PAB, including the Frequently Asked Questions here: PAB FAQs

KK

[rainmaker]

Hello you.

I think this case is quite clear based on the information you have given us.

The 10% rule only applies to the other bonus. In my opinion, the 10% rule is also clearly meant to be for table games/video poker and not slots games.

They have two clearly separated terms for two different bonuses. And you have not violated relevant terms for your chosen bonus.

.