Reef Club Casino - issue with Welcome Bonus and cashouts

**heador112** · 4th May 2010, 08:34 PM

Did they refund the deposit directly or did you have to put up a fight? I know they confiscate the deposit too quite often.

It doesnt help if you adhere to the T&Cs, they do whatever they want with the full knowledge of GRA.

Yes my deposit was refunded . But they told me when i register in any cassava operatet Casino they will confiscate the deposit too

What a buch of rogues.......

**Lui5888** · 5th May 2010, 02:04 PM

Originally Posted by heador112

Yes my deposit was refunded . But they told me when i register in any cassava operatet Casino they will confiscate the deposit too

What a buch of rogues.......

Beginning to feel that I have been very naive. Just find it unbelievable that having read their policy and even asked them to confirm where I have misunderstood things, I get no answer. Now at a stage where it look slike getting my deposit back, even with much more in the bank roll, is going to be tough.

Wish I found this website before just diving in and taking up an offer, but not giving up.

Have you known anyone to pursue this situation further? Is there any point?

**KasinoKing** · 5th May 2010, 03:00 PM

Originally Posted by Lui5888

Have you known anyone to pursue this situation further? Is there any point?

I don't think it's worth your while to try to "get out" of their T&C's.
What I would recommend is that you try to complete the WR with any allowed game and request a cash-out.

If you then run into any problems you can Pitch a Bitch. < Click for info.
This is the FREE dispute service which Casinomeister offers ONE TIME only for casinos which are not accredited here.

Let us know how you get on - good luck!
KK

**maxd** · 5th May 2010, 04:24 PM

Originally Posted by KasinoKing

If you then run into any problems you can Pitch a Bitch.

Unfortunately this is incorrect: Reef Club is listed under Cassava Enterprises on our "No Can Do" List, the result being that we typically will not accept PABs against them.

Trust us, we've been here before with Cassava. They'll ignore us even more than they'll ignore you. Total waste of our time, and yours.

**Lui5888** · 5th May 2010, 05:24 PM

Originally Posted by maxd

Unfortunately this is incorrect: Reef Club is listed under Cassava Enterprises on our "No Can Do" List, the result being that we typically will not accept PABs against them.

Trust us, we've been here before with Cassava. They'll ignore us even more than they'll ignore you. Total waste of our time, and yours.

Thanks guys, just annoyed that I did not research enough, as outlined on this website. Will still pursue for what its worth and look to tally up the Wage Amount. Will let you guys know if I get anywhere, but I guess don't hold breath.

Cheers

**Lui5888** · 8th May 2010, 08:21 AM

Just thought I would advise on the final outcome. The terms and conditions Reef Club use has a Clause 6, which basically says that if there is a Bonus, they can impose any restrictions they like. BUT saying that...

1) I was offered the ability to withdraw my deposit, but forgo any bonus and winnings that had been accumulated - fair enough I guess.

2) Play out the required wager amount, on the games where it counts and all funds would be available.

I actually did Option 2 and I now have confirmation from them that there are no restrictions to withdrawls. Did have to gamble £3K to get to this, but managed to do on a Pai-Gow Poker game, without loosing what I had, lucky I guess. So testing the withdrawls as we speak, but have it in writing from them that these should go through.

Conclusions - as others here have said, WATCH OUT for Bonuses and the restrictions that come with them.

**Lui5888** · 10th June 2010, 01:15 PM

DONE AND DUSTED
Pleased to say that following confirmation of meeting the WR, managed to withdraw ALL funds and have zero the balance. No issues whatsever with these cashouts and have to say that based on experiences seen that others have had, at least I can be happy that they honored there rule, vague as they were) and fulfilled their obligation.

Happy with result.

Happy that my problem found me Casino Meister so will do MORE research next time.

Will never use the 888 crowd and similar.

AND WILL NEVER EVER, be tempted to take a bonus - just pointless and too many terms could suddenly come in to play.

**vinylweatherman** · 11th June 2010, 10:18 PM

Originally Posted by Lui5888

DONE AND DUSTED
Pleased to say that following confirmation of meeting the WR, managed to withdraw ALL funds and have zero the balance. No issues whatsever with these cashouts and have to say that based on experiences seen that others have had, at least I can be happy that they honored there rule, vague as they were) and fulfilled their obligation.

Happy with result.

Happy that my problem found me Casino Meister so will do MORE research next time.

Will never use the 888 crowd and similar.

AND WILL NEVER EVER, be tempted to take a bonus - just pointless and too many terms could suddenly come in to play.

That is the trouble. Bonus terms never used to be this complicated, and it is the new players that come unstuck. We take it as read that even WINNINGS cannot be withdrawn until WR are met UNLESS the terms say otherwise. You, on the other hand, thought this applied the other way around, that you COULD withdraw winnings unless the terms said otherwise.
Intercasino once offered this ability to players, but as players became cleverer, found they had to drop the option, and now their rules are the same as everybody else. ALL funds are frozen until WR has been met, BUT they WILL still permit the prior withdrawal of EXCESS deposits. This means that if the bonus was 100 for 100, but you deposited 200 (100 too much), they would let you withdraw the excess 100 even though the winnings and matched 100 deposit was locked until WR were met. Others will lock ALL funds until WR are met.