Class 1 Casino don't pay my winning!

[Casinomeister]

Originally Posted by Kevin@Class1

...
Our gaming team has been working in the past month on a T&C update package. We were preparing the update for the middle of August, combined with the presentation of new casino games, but due to the Casinomeister's recent "Rogue-ization" of Class 1 Casino (without any prior notice), we decided to step in and publish the package immediately.
...

Hi Kevin - thanks for joining the forum.

The rogue pit entry had nothing to do with the issues pointed out in this thread, but due to your relationship with Maxima casino which went defunct some time ago. There were some unsettled player issues from them.

Sorry if there was no prior notice of getting tossed into the pit. But one of the reasons Maxima Casino was rogueified was because it was totally unresponsive our inquiries - hell, even Playtech had difficulty getting answers from them. If Class 1 Casino is related to Maxima, why would I take the time out to let you know you've been rogued??

Of course, if your casino has nothing to do with Maxima - I have no problem removing you from the pit. If you are related, then there are some issues that ought to be addressed - we can go from there.

[Kevin@Class1]

Hey Max, thanks for your quick reply, I really appreciate it.

I see that you already put me in the representative group, I actually did apply for this at signup.

Class 1 Casino simply cannot be put into the same basket as Maxima, we never had any payment dispute in our history. I am just writing you a private message to see your requirements to acknowledge us as a fair and honest casino.

We were neglecting casinomeister forum (we basically underestimated the forums in general) in the past, I will try to see that this doesn't happen again.

[Casinomeister]

Originally Posted by Kevin@Class1

Hey Max, thanks for your quick reply, I really appreciate it.

I see that you already put me in the representative group, I actually did apply for this at signup.

Actually, Max just oversees the complaints. I administer most everything else to include the member accounts.

Originally Posted by Kevin@Class1

Class 1 Casino simply cannot be put into the same basket as Maxima, we never had any payment dispute in our history. I am just writing you a private message to see your requirements to acknowledge us as a fair and honest casino...

But it can. How do you explain this?

Thank you for contacting Class 1 Casino Support.

I would like to inform you that Maxima Casino is no longer operating, therefor you are kindly invited to join our new Class 1 Casino, with the same support team and even better treatment. All you are required to do is just to click on the Maxima Casino icon and it will be automatically updated, so you will have an opportunity to experience a first class treatment right away.

Kindest regards,

Natasha Miller,

Class 1 Casino support team

http://www.casinomeister.com/forums/...-scam-not.html

[big_mac]

Deposit bonus are not optional....

All deposits are subject to an automatic 10% deposit bonus (DB)...

Once received, DB cannot be undone.

In order to make a successful request to withdraw winnings.... must place in bets on allowed games 18 (eighteen) times the deposit plus deposit bonus amount....

allowed games are:-

Slot games (regular and progressive), all Asian games, all Arcade games (excluding Mini Roulette), Caribbean Stud poker, Let Them Ride poker, Pai Gow Poker, Red Dog poker and Tequila poker.

and..

Maximum withdrawal amount made with DB is 5000 for $

and it's even worse for UK players. Why would anybody play with those rules?

[coxwel]

i played a freechip with class1 once..

i went to livechat and asked for the wagering requirements, was told 99times

i then told the nice chatgirl thats a joke imho, she replied we have many many players cashing out from this bonus.. aight....any further comments?D

also the rogued shufflemasterlife which missed to pay me till today had just 20-25times wagering on their freechip, and that was high for a playtech...

a playthrough of 99times is only designed to never reach it...



cheers

coxwel

[jetset]

Yeah - those T&Cs appear designed to catch newbies who don't read T&Cs and are consequently in for some unpleasant surprises if they win.

[palapaisti]

Stay away, this is definately rogue casino. I played here on October 2008 and I have still not received my winnings.
I deposited 100EUR and got 300EUR bonus. I played only Caribbean Stud Poker with 2-40EUR ante bets. After finishing
wagering requirements, my balance was ~700EUR and I made cashout. They just confiscated winnings due to "bonus abuse".
During the last 5 years I have played in more than 100 casinos and this is the only one not paying.

Kevin, why my winnings were confiscated?

PS. Have you returned deposits to all players (losers too) that have placed bets higher than 50% of their deposits? If not, you have
just taken money from the losers and not paying winners... like rogue casinos are supposed to do.

[Kevin@Class1]

Just to clarify something first, the user "palapaisti" contacted me first via private message and threatened that he will post this to the forums unless he gets paid. He said that he doesn't really care about money (only about honesty), but we have to pay him in one day, otherwise...

In his case, the bets he made were higher than 100% of his initial deposit amount and he was recognized as a bonus abuser. Again, I admit that the terms were written too loosely, but we have already made the necessary changes to avoid such cases in the future. This does not change our decisions in the past, though.

Regarding the replies about the "high" wagering. Our casino is a casino that gives away a lot of free money. Every single user gets a no-deposit bonus at signup and I think you know this is not the case in other casinos, especially Playtech's. The same goes for deposit bonuses and free bonuses after deposit. If a player deposits as low as 20$, he will get 300% first deposit bonus and after that he is sure to get more than 50$ in future no-deposit bonuses.

By giving the players more chances to win without depositing, we need to raise the wagering requirements. What good is a 10x wagering in a casino that will give you a 20% deposit bonus and one no-deposit bonus in your whole casino lifetime?

I agree, if you are searching for a casino that gives you a mathematical edge, we are probably not the ones for you. But if you are searching for a casino where you can play the longest with the minimum possible money spent, we should be one of the first choices...

Since a lot of you are surely poker players, it's the same with FullTilt vs PokerStars. One is giving rakeback but has a tougher field, other has awful bonuses, but has larger and weaker field. It's a whole different orientation and it's up to a player to decide...

[palapaisti]

Originally Posted by Kevin@Class1

Just to clarify something first, the user "palapaisti" contacted me first via private message and threatened that he will post this to the forums unless he gets paid. He said that he doesn't really care about money (only about honesty), but we have to pay him in one day, otherwise...

Otherwise what? By what did I threaten you? As far as I know, I have threaten you by telling the truth in public forum if you don't pay. Do you think this is wrong? If so, I'm very sorry. Or is there something untrue in my story about your casino?

In his case, the bets he made were higher than 100% of his initial deposit amount and he was recognized as a bonus abuser. Again, I admit that the terms were written too loosely, but we have already made the necessary changes to avoid such cases in the future. This does not change our decisions in the past, though.

Regarding the replies about the "high" wagering. Our casino is a casino that gives away a lot of free money. Every single user gets a no-deposit bonus at signup and I think you know this is not the case in other casinos, especially Playtech's. The same goes for deposit bonuses and free bonuses after deposit. If a player deposits as low as 20$, he will get 300% first deposit bonus and after that he is sure to get more than 50$ in future no-deposit bonuses.

By giving the players more chances to win without depositing, we need to raise the wagering requirements. What good is a 10x wagering in a casino that will give you a 20% deposit bonus and one no-deposit bonus in your whole casino lifetime?

I agree, if you are searching for a casino that gives you a mathematical edge, we are probably not the ones for you. But if you are searching for a casino where you can play the longest with the minimum possible money spent, we should be one of the first choices...

Since a lot of you are surely poker players, it's the same with FullTilt vs PokerStars. One is giving rakeback but has a tougher field, other has awful bonuses, but has larger and weaker field. It's a whole different orientation and it's up to a player to decide...

Casinomeister, did they had good reason to confiscate my winnings? In my opinion they definitely belong to the rogue pit unless they pay.

[big_mac]

Originally Posted by Kevin@Class1

I agree, if you are searching for a casino that gives you a mathematical edge, we are probably not the ones for you. But if you are searching for a casino where you can play the longest with the minimum possible money spent, we should be one of the first choices...

So if you might want to have a chance of winning then play somewhere else.

If you don't ever intend to withdraw then this is a good place to play. Or you could just keep your money and play for fun.

I am quite happy to play without a bonus, which I can't withdraw, and has a 275x Wagering requirement as well as restricting my entire play to mostly slots.
All so that I can 'play' for 10% longer? I don't think so!

Originally Posted by Kevin@Class1

What good is a 10x wagering in a casino that will give you a 20% deposit bonus and one no-deposit bonus in your whole casino lifetime?

Because, if I play there, I might actually win and be able to withdraw the winnings! Isn't that the point of gambling?