PKR revoking bonus for no reason.

[Snake Eyes]

Thanks Snake,

Hmmm,
This what it states in their link under licensed on the Poker site,

PKR is licensed and regulated by The Alderney Gambling Control Commission (AGCC).

Now correct me if I am wrong but UK gambling commission and Alderney gambling control commission are Two different beasts yet it clearly states they are licensed by the UK gambling commission on the poker site.

It seems that the actual poker site is not licensed and regulated by the UK gambling commission but by Alderney and they are only licensed to provide software by the UK gambling commission,

To some that would look like a sneaky ploy.

I don't see it to be honest.

They are licensed by the GC in the UK, and I don't see the problem with them displaying that moniker.

Software design is a very important issue as the goings on with Tokwiro have shown.

I certainly don't think it's a sneaky ploy - and I don't consider them to be misleading anyone.

[Rusty]

I don't see it to be honest.

They are licensed by the GC in the UK, and I don't see the problem with them displaying that moniker.

Software design is a very important issue as the goings on with Tokwiro have shown.

I certainly don't think it's a sneaky ploy - and I don't consider them to be misleading anyone.

It is open to interpretation I guess but I am with VWM on this.

I feel the most reputable licensing commission is the UK gambling commission for all sorts of reasons and instantly recognisable to most UK players.
It is misleading in my eyes because anyone visiting that site would expect it to be regulated by the UKGC and if any dispute arose they would no doubt expect to be protected by their authority.
They would feel misled I think.

[topoor]

I wouldnt be surprised if that was the intention. The UK seal is one that suggests integrity. Just the way Alderney was supposed to...

[topoor]

I advised Moneybookers that the Alderney ruling confirmed that no fraud had taken place but that the dispute with PKR was purely contractual.

They replied with:

Dear Mrs. *****,

Thank you for the updates and your kind cooperation and patience during the whole process. Unfortunately, the fact that the issue has been escalated again and another security audit has been initiated and thoroughly completed based on the additional information you have provided me with did not lead to any changes in their final decision and I must advise you that your Moneybookers account will remain closed.

Your Moneybookers account has been terminated since we have detected a violation of our terms and conditions, please review sections 7.5 and 11 of our Terms and Conditions for more information.

No further processing or administrative charges have been applied to your account and you were allowed to withdraw your whole balance which has been done on 11 Jul 08 18:47.

I would like to kindly advise you to further bring the issue to the attention of the Financial Services Ombudsman in case you feel your case has not been resolved properly or we have not taken into consideration any of your requests or have not provided any of the services we were obliged to provide as agreeed in our Terms and Conditions.

Here are the details you may reach them at:

Financial Ombudsman Service
PO Box 4
South Quay
Plaza183 Marsh Wall
London
E14 9SR

Telephone: 0845 080 1800

E-mail address:enquiries@financial-ombudsman.org.uk

For further information visit the Financial Ombudsman Service website at:www.financial-ombudsman.org.uk More information on how to file an official complaint has been submitted previously and is available again upon request. The flow of events in such a case will be that upon receipt of your complaint, they will provide independent and impartial service without taking sides based on careful investigation.

Please accept my sincerest apologies for any inconvenience caused.

Kind Regards,

Kamelia, moneybookers.com Team

[blizeH]

Did you manage to get hold of an e-mail or phone number of someone who's actually quite helpful please topoor? Wouldn't mind contacting them again regarding the $250 bonus they removed from my account upon trying to cashout.

Cheers

[topoor]

At PKR? Im afraid not. I would unequivocally recommend a PAB.

I cant say to much as yet but there are some developments on this issue...

[catrina m]

You are just too cool for your shoes vinyl!

[vinylweatherman]

I advised Moneybookers that the Alderney ruling confirmed that no fraud had taken place but that the dispute with PKR was purely contractual.

They replied with:

Dear Mrs. *****,

Thank you for the updates and your kind cooperation and patience during the whole process. Unfortunately, the fact that the issue has been escalated again and another security audit has been initiated and thoroughly completed based on the additional information you have provided me with did not lead to any changes in their final decision and I must advise you that your Moneybookers account will remain closed.

Your Moneybookers account has been terminated since we have detected a violation of our terms and conditions, please review sections 7.5 and 11 of our Terms and Conditions for more information.

No further processing or administrative charges have been applied to your account and you were allowed to withdraw your whole balance which has been done on 11 Jul 08 18:47.

I would like to kindly advise you to further bring the issue to the attention of the Financial Services Ombudsman in case you feel your case has not been resolved properly or we have not taken into consideration any of your requests or have not provided any of the services we were obliged to provide as agreeed in our Terms and Conditions.

Here are the details you may reach them at:

Financial Ombudsman Service
PO Box 4
South Quay
Plaza183 Marsh Wall
London
E14 9SR

Telephone: 0845 080 1800

E-mail address:enquiries@financial-ombudsman.org.uk

For further information visit the Financial Ombudsman Service website at:www.financial-ombudsman.org.uk More information on how to file an official complaint has been submitted previously and is available again upon request. The flow of events in such a case will be that upon receipt of your complaint, they will provide independent and impartial service without taking sides based on careful investigation.

Please accept my sincerest apologies for any inconvenience caused.

Kind Regards,

Kamelia, moneybookers.com Team

Time to go to the Financial Ombudsman then. Moneybookers have said you have violated the quoted terms and conditions, so will have to back this up if the Ombudsman investigates. The only thing you seem to have done so far is really p**s off PKR, one of their merchants, who then made a complaint to Moneybookers about something or other.

If Moneybookers cannot prove said violations, then any compensation you are awarded should make up for the lost monies from PKR.
You should look into alternative deposit options, such as a debit card, or better still, a credit card that treats gambling transactions as regular purchases.
Many casinos can pay back to VISA branded cards, and if they cannot, try to find one that will issue cheques through a local UK based bank, these only take a couple of days, rather than several weeks.

Avoid Playtech, you are surely on that central blacklist by now.

[spearmaster]

Avoid Playtech, you are surely on that central blacklist by now.

Beg your pardon. No such list exists.

[jetset]

Grateful if you would keep us advised here on what happens with your Ombudsman complaint, topoor. GL.