[CLOSED] Beware of King Neptunes

[Casinomeister]

It would have helped if the CS had dealt with this better. It does seem this player was messed around without proper explanation, given wrong information that lead to false expectations, which then caused anger when the story changed each time further contact was made....

From my experience with this casino group, (and a number of MGSs), the player's payouts are processed and go through a final security check. When red flags are raised the payment processor sends this back to the casino for review. This is why we see a number of cases where the casino support tells the player that payment is on the way, and then comes back and says "sorry, it's being checked into". As far as the CSR knew, everything was fine at first and had no way of telling that this player's account was suspect.

I'm just making a guess here. I'm sure when the casino rep comes back on this, we'll have more.

Please note: I'm not saying that this player is a fraudster, I'm just explaining how the system works.

[maxd]

I've heard back from the rep and will forward the details to the player. Suffice it to say that the casino and the player are in contact and working toward a solution. Due to the nature of the problem it could take several days to reach a conclusion. For now I'm going to flag this one "In Progress".

LATER: Ok, here we are two months later and no word from the OP. Last I heard -- the day after they last posted here -- they didn't much like the casino's request for certified documents and said they were considering taking the issue to the Gambling Commission. They haven't been back since; PMs and emails go unanswered.

I'll send another reminder but in the meantime I'm stale-dating this one and marking it "CLOSED".