XXLclub casino disappears with players' money!

[cerdikola]

I don't like the title of this topic. I think that XXL CLub is fair. If it isn't, why is Frank posting here?

[tim5ny]

Originally Posted by cerdikola

I don't like the title of this topic. I think that XXL CLub is fair. If it isn't, why is Frank posting here?

I think it's called "Damage Control" ! Putting out the small fires that are visible to the rest of us.

[sdaddy]

Originally Posted by cerdikola

I don't like the title of this topic. I think that XXL CLub is fair. If it isn't, why is Frank posting here?

Respectfully, I disagree. This thread title is essentially accurate because there was a long period of time up until recently when XXL Club was stalling on payments and not communicating with its affected players about when the situation would be resolved. Not to mention that CM has recently added XXL Club to the Not Recommended list because of all these complaints.

These players had every right to complain about their situation, especially if it was not being resolved through the usual player-casino communication channels. One could even argue that the resulting negative publlicy led the casino to finally step in and get a handle on things.

And while its helpful to have Frank posting here, it shouldn't be the sole determining factor as to whether XXL Club is a fair operation. How players report they are being treated matters as well.

[nottsccole]

Quick update. Haven't heard anything since my last post. I sent him a PM on here a few days ago and an email directly today. Not that concerned though, I assume there are some delays around the holidays, hopefully I'll have a response in the next few days.

Cheers and happy holidays.

[nottsccole]

Frank assured me recently that the only reason he would not pay me is if the reason I am apparently black-flagged is due to credit card fraud. There's no chance that happened for the reasons I stated previously (own one card, never made any chargeback, much less one online, never used my card in an online casino) so this is positive to me.

What's not positive, is that it has taken quite awhile to contact whoever it is at Playtech that can explain why I am blackflagged. I've been asked to be patient, so we'll see. Two months is a long wait, but at least we are getting some progress in the right direction.

[nottsccole]

Originally Posted by nottsccole

Frank assured me recently that the only reason he would not pay me is if the reason I am apparently black-flagged is due to credit card fraud. There's no chance that happened for the reasons I stated previously (own one card, never made any chargeback, much less one online, never used my card in an online casino) so this is positive to me.

What's not positive, is that it has taken quite awhile to contact whoever it is at Playtech that can explain why I am blackflagged. I've been asked to be patient, so we'll see. Two months is a long wait, but at least we are getting some progress in the right direction.

When I reread this, I wasn't sure the tone that came across. I'm happy with the progress on XXLClub's part in the last two weeks, I just wish Playtech were a little more on the ball regarding getting back to him.

[vinylweatherman]

This is looking a bit sinister. If a Playtech "black flagging" is SO SERIOUS an issue, why have Playtech themselves allowed the software they distribute to continue to let players on this list continue to deposit & play, where the risk of them not getting paid is not only high, but KEPT SECRET from said player.

Since the casino allowed you to deposit & play while "flagged", only something Playtech would allow THEM to check, they should pay unless you committed a breach against XXLClub itself.

If a blacklist is secret, it is entirely unreasonable to require the player to know their status on it when they sign up to a new casino. ONCE the player is informed they are on the "banned list", and whether it is just a bonus ban or a full "can't play" ban, then, and only then, can the player be expected to take responsibility for continuing to create new Playtech accounts knowing they shoudn't be, or shouldn't be agreeing to accept bonuses.


But this IS the "wild west".... the natural rule of law does not apply for the most part, the biggest & best cheat/scammer/dodgy dealer/etc. takes home the cash.

I notice that XXLClub had months to bring up this "blacklist" excuse, but until recently they did not mention it. If there was an issue with "evil" players, this issue dates back to last October, and the fact no mention was made of it then, makes me think this has been dragged up during a "fishing expedition" for reasons not to pay certain players who the casino "did not like/would never come back now & lose it back".

[sdaddy]

What's going on here? I thought that resolving nottsccole's case was about getting XXL Club some necessary ID documents. Now we learn that the withdrawal is on hold until it's proven that the player did not commit CC chargebacks at other casinos, as is now alleged.

VWM is right. Why is this issue just now being brought up at this eleventh hour? If what nottsccole is saying is true, that the CC in question was never even used at other casinos, then it shouldn't take long at all for Playtech to check this out. It would be wise for XXL Club and Playtech to not let this case drag on much longer than it already has.

[sdaddy]

nottsccole: Any updates on your case?

[nottsccole]

Hi, sorry about the lack of updates, I've been going back and forth with the representative and things have been sort of positive so I've been holding off so I could make one post once I've been paid.

The rep told me not too long ago that Playtech STILL has not gotten back to him, but that he would process my withdrawal anyway. Two days later he asked for my bank details so he could wire me rather than send it to my Neteller account because they were having some delays recharging their Neteller. I told him I wasn't comfortable with giving out my bank details (again, I don't put my sensitive information at risk online, the same reason I don't use credit cards in online casinos) and that I would wait for the Neteller transfer, which, it sounds like I would receive somewhere around the end of next week.

I'll let you know as more progresses.