XXLclub casino disappears with players' money!

**chuchu59** · 23rd December 2007, 04:51 AM

If there is a 'secret list' the players on the list should be informed that they are banned from getting any bonuses in future with refrence to Playtech casinos. This can come from any Playtech casino that the players in question have played at and that this has the blessing from Playtech. No player who has received the message can then rightfully claim winnings, if any. However, if a bonus had been erroneously awarded, the deposit must be refunded. That, in effect, means that these 'players' have all their bets voided once they play with bonuses at Playtech casinos.

**boldt** · 23rd December 2007, 06:37 AM

Hi
I must say thanks to Frank from XXLCLUB casino who has handled my case.
Since Frank joined the discussion here at casinomeister, all service has been like it should be, and as i had expected back when i started.

Thanks, and hope everyone else gets the same fair treatment, and good customer support

**XXLClubCasino** · 23rd December 2007, 03:12 PM

Originally Posted by boldt

Hi
I must say thanks to Frank from XXLCLUB casino who has handled my case.
Since Frank joined the discussion here at casinomeister, all service has been like it should be, and as i had expected back when i started.

Thanks, and hope everyone else gets the same fair treatment, and good customer support

Nothing to thanks for, it's my pleasure to help out and resolve our mistakes!

**XXLClubCasino** · 23rd December 2007, 03:20 PM

We have a total of 3 unsolved cases.

1. Player was refund his deposit due to fraud and multiple account, no documents were send to me.
2. One Player had his Neteller account suspended and was flagged as fraudulent and bonus abuser in our casino, we couldn't refund the player yet.
3. Open payment as no payment details were given until now.

The rest should have been resolved to the players' satisfaction. Please PM me should it not be the case.

I wish all CM members a merry Christmas and happy new year.

All the best
Frank

**nottsccole** · 24th December 2007, 04:07 AM

Received �196 from XXLClub today with no explanation by email or PM. Doesn't even match my full original deposit, and no idea where my winnings are.

I'm still owed �1608.

**chuchu59** · 24th December 2007, 04:11 AM

Originally Posted by nottsccole

Received �196 from XXLClub today with no explanation by email or PM. Doesn't even match my full original deposit, and no idea where my winnings are.

I'm still owed �1608.

I suggest you PM Frank and if no satisfactory conclusion can be reached you should then post it here.

**XXLClubCasino** · 24th December 2007, 03:09 PM

Originally Posted by nottsccole

Received �196 from XXLClub today with no explanation by email or PM. Doesn't even match my full original deposit, and no idea where my winnings are.

I'm still owed �1608.

Hi Nottsccole

I've send you and email with the explanation why I only could refund your original deposit. I guess the 4� is due to currency conversion as we only have a USD and EUR neteller account.

If you didn't receive my email just PM me and I will explain the reason of the refund.

Merry Christmas
Frank

**sdaddy** · 24th December 2007, 07:23 PM

Originally Posted by XXLClubCasino

Hi Nottsccole

I've send you and email with the explanation why I only could refund your original deposit. I guess the 4� is due to currency conversion as we only have a USD and EUR neteller account.

If you didn't receive my email just PM me and I will explain the reason of the refund.

Merry Christmas
Frank

I think the followers of this thread should get an explanation as well. Up to now, nottsccole had only been told that he was a bonus abuser. Here is what you stated earlier:

Originally Posted by XXLClubCasino

Problematic withdrawals might take a little longer as I need to request the exact reason for the players that have been banned. If fraud is involved the winnings will be cut and the initial deposit refunded. If the player is "only" flagged as bonus seeker in our casino we will pay out the winnings.

Has there been some new evidence uncovered that this player committed fraud?

**XXLClubCasino** · 24th December 2007, 08:44 PM

I honestly don't think we should discuss this openly in the forum but if the player agree I could disclose all information that lead to the refund.

We have paid out other players in full that were labeled as bonus abuser in our casino and also posted here.

**nottsccole** · 25th December 2007, 01:13 AM

Originally Posted by XXLClubCasino

I honestly don't think we should discuss this openly in the forum but if the player agree I could disclose all information that lead to the refund.

We have paid out other players in full that were labeled as bonus abuser in our casino and also posted here.

You know perfectly well that you haven't emailed or contacted me in any other way with any explanation of where my winnings are, or even bothered to respond to the email I sent you with my documents from a week ago, you seem to be fond of delaying payments and then harassing your players to send you infinite PMs and emails (counting my emails to support, I'm well over ten by now). I doubt any of your other players are fairing well either, and considering that it seems pretty apparent you are confiscating my money, I'm sure there are "resolved" in your eyes cases where you have stolen from others as well.

I am still owed �1608, interesting how the only winners who mention being paid are for much smaller amounts.