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They also never payed my cashout of 885. They said they flagged it for security reasons and I did not even use a credit card for anything so I do not know what they are talking about. Now they never answer my emails. I sent them one a week ago since supposedly this guy is back but no replay.
Meister Member
You need to press them a little more for clarification. "Flagged for security reasons" is a little vague and it could mean that you are accused of fraud or it could simply mean that you were labeled a bonus abuser. If it's the latter, then you need to remind Frank of his promise earlier in this thread that bonus abuse would not be a reason to withhold payment of winnings. If, however, you are accused of fraud, then you should ask what exactly you did wrong so that you can have the opportunity to respond and give your side.Originally Posted by giselle
Newbie member
After receiving 800 euros from them awhile back, I have received nothing from them. I've emailed Frank at his xxl club email a number of times as well as their normal customer service a number of times. What a disappointment after getting some progress on my problems.
Meister Member
^ Indeed, that's very disappointing, although I'm not surprised. Ever since XXLClub did it's disappearing act, I've been very skeptical that they would get their house in order and pay all their players who have been through this. If anything, I think this casino should be moved to full rogue status after these blatant broken promises to this forum.
Don't dis the turtle
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Has anyone heard a peep from Frank, support, or anyone at XXL Club Casino?
We have outstanding affiliate payments owed to us from them, and haven't been able to get a response from Frank, support, or the affiliate manager. When I tried phoning the support number listed on the web site, they tell me they are no longer handling support for XXL Club Casino and had no other information.
Did they just fall off the face of the earth?
I'm in the U.S. so can't play at Playtech casinos. But a friend of mine logged into the casino recently, and was able to login, enter the banking area, and said it looked as if she'd be able to make a deposit. Although she didn't make a deposit. Now this burns me up... if they are available to play, and possible deposit with, then someone should be handling support. If not, then they definitely should be fully rogued.
Meister Member
I checked the cashier, and all deposit options are disabled.
"Only your bad luck is visible -- your good luck often slips by unnoticed." Dan Harrington
daera (14th April 2008)
Ueber Meister
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I expect they went bust, just like Action Online.
If the BS from Frank had been correct, they would be up and running by now having adjusted to the changes in Russian law that supposedly prevented them from continuing after October 2007.
Since they have now cut off all support functions as well, it seems unlikely players and affiliates will get their money back unless the casino gets taken over.
Frank may leap in and refute this, but time has shown his earlier promises and assurances to be just a load of hot air (resolved by January, then it was March - it's mid April now, and nothing).
Empty Fruities Astern Capt'n
Back to port for unloading.
Full Sails - before we get raided ourselves.
Cheermeister
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It's on my to-do list. I've already given Playtech a heads up on XXL Club and they are checking into this.
What a shame; they looked somewhat promising for a while...
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~Ben Franklin
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daera (5th May 2008)
halfway to busto
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Another one bites the dust, imo.
Damn shame if so.
I wonder what the playtech rogue to righteousness ratio is... anywhere as bad as RTG?
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