[RESOLVED] playersclub refuses to pay 4700 GBP

[bedita]

I played at playersclub 3 months ago. I was lucky and won nearly 5000 pounds on slots. Since 3 months they tell me, they are waiting for a response of the finance departement to process my withdrawal.
I really dont believe them anymore, I think they just will not pay.
So I decided to warn the gambling community.
Has anybody an idea how I could get my money???
thanks in advance

Daniela

[Casinomeister]

Sorry to hear of your woes, Daniela. Unfortunately, you picked one of the worst casinos in existence to play at. This is an unlicensed casino operating out of Costa Rica and they can pick and choose who they want to pay at a whim.

Not much you can do. Feel free to Pitch a Bitch (see my signature) and I'll forward it to their software vendor so they can keep tabs on these guys.

The unfortunate thing is that no matter how much you complain about these screwheads - they will continue to lie to and cheat players. It's a big funny-ass game to them.

[Casinomeister]

oops - I was referring to Club Player - not playersclub

Tip for casino operators - before naming your casino, think about the name for longer than 1 minute

Try PMing Mario at Playshare, perhaps he can help:
http://www.casinomeister.com/forums/members/mario.html

[vinylweatherman]

I doubt it.
This looks like another player falling into the "wrong currency" trap. Mario has already stated policy is to void the wagering and return the deposit. This should be done whether the player wins or loses.
It has been pointed out that this term does not have sufficient prominence considering it's extreme importance, it is item 15 (the last one) in a list of terms and conditions for banking.
It states that players must use their home currency, and if that is not offered, the US Dollar.
Only last week, a Brazilian player made the same mistake and lost out on a large amount of winnings by playing in the UK Pound instead of the US Dollar, even though he took no bonus.

[maxd]

I've sent Mario a "heads-up" on this thread.

[Mario]

Originally Posted by bedita

I played at playersclub 3 months ago. I was lucky and won nearly 5000 pounds on slots. Since 3 months they tell me, they are waiting for a response of the finance departement to process my withdrawal.
I really dont believe them anymore, I think they just will not pay.
So I decided to warn the gambling community.
Has anybody an idea how I could get my money???
thanks in advance

Daniela

Hi Daniela,

Please can you provide me with your account details and I will gladly make a full investigation into the matter for you.

You can PM me or use my email address below to forward your account details onto me.

Hope to hear from you soon in order to get this matter resolved.

Best regards
Mario

[bedita]

thank you casinomeister. I will contact Mario directly,
thanks again

[bedita]

Mario please, give me a response. I am really tired of waiting.

[Mario]

Originally Posted by bedita

Mario please, give me a response. I am really tired of waiting.

Hi Bedita,

Hope you are well and do apologize for the delayed response.

I can indeed confirm that your account has been locked and your withdrawals been declined as you are playing in the wrong currency that is not applicable to your country or jurisdiction.

I have noted that your deposit was not refunded at all and have requested that this gets done as soon as possible.

Your deposit should be refunded back to the deposit options which you've made the deposit too.

If not possible then I will be in touch in regards to getting an alternative option from you.

Please note the following as per terms and conditions:

Players must register and play in the currency of the country in which they reside, if available, or in USD. Should players not observe this rule all winnings derived from the resulting game play will be forfeited.

To view the terms and conditions please visits the following link:

http://www.playersclubcasino.com/Ter...onditions.aspx

We do apologize for any frustration that this has caused but we will gladly open up an account for you in the correct currency for you to make use of.

Let us know should you wish us to proceed in creating a new account for you.

We are working with our processor and the software provider to ensure that players are not able to register and get picked up much quicker in regards to playing in the wrong currencies.

Unfortunately this is taking some time to get implemented however we are working on it.

Best regards
Mario

[chuchu59]

While Mario should be applauded for his swift responses, I cannot understand why the casino should not have been more proactive in returning the deposits to players who played in a (wrong) currency. I do hope we dont hear of any players who lost while playing in the undesired currencies and were not offered refunds of their deposits.