[RESOLVED] playersclub refuses to pay 4700 GBP

[chuchu59]

Whilst there is no charge on receiving accreditation status, please do remember that the Playshare group do run banner advertising campaigns on this site. (Grand Mondial comes to mind)

I'm not suggesting that there is anything suspicious here, just clarifying that at least one Playshare casino is a paid advertiser on this site.

What do you mean "lame" excuse? Does he even need a reason for playing in GBP?

He went to London and liked the currency. That's why he played.

[Edward D. Wood]

I once flew to Newzealand and had a lame 5 hour stopover in Singapur....
it was funny at the airport...so from now on..I want to play with Singapur-Dollars

[ugaboga]

I would still like to know how it qualifies as bonus abuse?

He is still depositing a greater amount then he would be, if he was depositing in USD.

It all evens out in the end. So it really shouldn't matter what currency you use... C'mon guys, it's a lame term from Playshare.

[casplayer]

even if he is a bonus abuser, he risked more of his funds by playing in GBP and he won. If he lost there would NOT have been ANY refund. This is a lose-lose situation for the player which can not be tolerated.

The least I would expect from playshare would be a cash-out of the chips in USD as it has already been proposed.
If the hit has been a progressive jackpot it is important, that the money goes back to the global bossmedia jackpot and not in pc's pocket.

[BBKPoker]

I don't get it. How is the player a bonus abuser?

His deposit is of a higher value in GBP then a deposit in USD, so why doesn't he deserve to receive the bonus in GBP?

The casino has no excuse in this case; as such behaviour seems to be limited to Playshare casinos.

William Hill, Betfred, Unibet in my experience have had no issues with me playing in GBP and receiving bonuses, when I'm based in Australia.

If casual gamblers actually did this, and gambled above their heads in the wrong currency, losing more than they were intending, then the phenomenon of playing in GBP regardless of your country wouldn't be a problem.

Too bad they don't.

And Playshare has a perfect excuse. It's in their terms and conditions, and they are enforcing them. That is their perogative.

His deposit and action are of a greater LOSS to the casino, not value, if he decides to play the bonus in a profitable strategy, and no matter how many thinly-veiled and righteously indignant excuses you and he make for him, it's an obvious and open and shut case of a bonus abuser violating the posted terms of the site, and trying to use this site to browbeat the casino into getting paid.

[chuchu59]

even if he is a bonus abuser, he risked more of his funds by playing in GBP and he won. If he lost there would NOT have been ANY refund. This is a lose-lose situation for the player which can not be tolerated.

The least I would expect from playshare would be a cash-out of the chips in USD as it has already been proposed.
If the hit has been a progressive jackpot it is important, that the money goes back to the global bossmedia jackpot and not in pc's pocket.

From Mario's replies, I understand that even if the player had lost there would still be a refund of the deposit. Can Mario please give clarification on this.

[tntster]

His deposit and action are of a greater LOSS to the casino, not value, if he decides to play the bonus in a profitable strategy, and no matter how many thinly-veiled and righteously indignant excuses you and he make for him, it's an obvious and open and shut case of a bonus abuser violating the posted terms of the site, and trying to use this site to browbeat the casino into getting paid.

Interesting reading.....I've not read anywhere that the casino has accused the player of a "bonus abuse" Have I missed something? I don't get it, if the player met all the playthru requirements of the bonus x deposit....etc. etc. etc. and has not been accussed of cheating, how is it an advantage especially if they deposited in one currency and requested a withdrawl in the same?

If I play with Jelly Beans and a casino accepts them, I would expect to get paid with Jelly Beans.......not Gummy Bears!! Oh but wait......I played with Black Jelly Beans and thats a T&C no no........

Boo Hoo casino.....open your books and lets see how many times you've forgotten to "pay back" patrons who have "slipped thru the cracks" when they've lost a shit load of GBP's and had no clue! And why on God's Green Earth did the casino continue to pay the player with GBP's on bonus requests? Provides just as much inuendo for the casino as the player. Call a spade a spade if the player cheated......state it, don't beat around the friggin bush! If not pay the player! Fix the glitch and move on!

In the interm, I'm semi snowed in so I think I'll go and read as many T&C as I can and WTF make some up for my own amusement!!

[winbig]

Since this is such a major issue, how about moving the "wrong currency" clause up to #1 from #15 in the T&C? And putting it in BIG BOLD TEXT. Burying any sort of clause that will cause you to forfeit winnings is just an excuse to screw the player IMO.


But, when you think about it, since the deposit is being returned anyways, WHO WINS? Nobody. The casino is the one that's losing money! Do you think ANY player will re-deposit once they have winnings void? NOT! They lose money both from future deposits as well as the man hours it took to "investigate" this BS.

[ugaboga]

Why not pay out the winnings in USD?

Sorry, but this clause looks like a get out of jail card for the Casino, hoping that people don't read the T&C's thoroughly and if they do win, the casino has a safeguard against paying the player.

I think we should test them out anonymously, if they really do return deposits playing in the wrong currency, somehow I highly doubt this is the case.

[loganberry]

Originally posted by BBKPoker...
'.... it's an obvious and open and shut case of a bonus abuser violating the posted terms of the site, and trying to use this site to browbeat the casino into getting paid.'

Excuse me? I have to agree with tntster who says...

I've not read anywhere that the casino has accused the player of a "bonus abuse"

BBKPoker, what an outpouring of venom you have subjected not only the OP, but the rest of us to! But you go ahead - never let the facts get in the way of a good old vitriolic rant and rave.

I just hope you never see service on a jury which requires measured and logical thinking....you are so black and white you probably only come across grey when you need to do your washing...