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Highnoon bonus issue

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S

shaky

Banned User - violation of <a href="http://www.cas
Joined
Jul 1, 2010
Location
Ottawa Ontario Canada
I have never made a complaint via PAB, or any other method, before but I feel
I am being wronged by a casino and I believe I need some help.
I downloaded the highnoon casino through a no deposit link at a friends forum.

In the sign up form it asked for a cell phone number and I do not own a cell phone
other than a work cell which I do get bills in my name for but I am not permitted
to use in these cases. I entered my appropriate home phone number where
applicable and tried to leave the cell part out. It was a required field so I had no choice
but to enter a number to carry on. I entered 613-123-4567 as i i didn't think the cell mattered
as it never had before on any of my other casinos. So i carried on and completed the
sign up form and claimed the bonus.

The bonus was a 60.00 no deposit bonus with a 30x WR (pretty typical) and to my
surprise for the first time ever I was able to pass the WR with 481.00 remaining as
a cashable withdrawl. I contacted the live chat to find out the requirements and
was instructed on what to do. I was told max cashout was 5x the 60.00, so 300.00.
Great! All I needed to do was make a 21.00 dep and send in proper documentation
for verification including faxback form. I made a 25.00 dep and sent all forms in right away.

Monday morning i received an e-mail from highnoon casino telling me 2 things needed
to be adjusted before verifying my account and processing my 300.00 WD.
I needed to rescan my ID ( drivers license ) as the resolution was too low and that my
phone number on my account didn't match the one on my faxback form.
The e-mail asked me to provide a time that they could contact me by phone to verify
my phone number. Nowhere in the e-mail did it say this was a problem other than
verifying my phone number.

I replied that I would fix the ID and wasn't sure which phone number was wrong.
I resent the new ID file and all documents were fine now.
At that time I contacted live chat to ask about the number as I was unsure as to
what they meant. The support asked me if I could give them a contact number
and when they could call me to verify it. I gave them my home number (same one on
my sign up and faxback form ) and the lady called me within 2 minutes to verify.
I told support about the cell i entered and maybe that was the problem. She said
that was ok and calling me to verify home number was fine and that there should be
no problem going forward and she would forward that info to the cashier.

The next day I received another e-mail from highnoon telling me that my phone
was incorrect and they would not be paying me and closed my account also.
I was shocked. I contacted live chat to find out what was going on. I explained the
cell thing again and again was told that wasn't the problem. They said my home number
on my account was entered wrong and that was the reason. I told her there is no way
I entered a wrong number for home. I have several casino accounts and they are all
fine and I can assure you I know my home phone number, besides they called me
the night before and it was verified.

According to chat support the cell number i used
was entered in all phone number spaces on the sign up form. I now that is untrue.
Besides, they verified my number already. Why would I enter the same number in all
the spaces for phone contact? That makes no sense. I don't know what happened after i
filled the form out but they claim I entered a false home number when I know
I didn't. This is the reason for not paying me?

I contacted my friend as to what to do before coming here as i did get
the casino from his site. He told me he would speak to them about it.
According to him in all his years he has never seen
a casino not pay over a phone number and was confident it would be resolved no
problem. He said even if the number was wrong it should be ok once they verify my
number ( even though I know the number was correct).
He got nowhere and is still shocked and has no idea why they are being like this.
Now I am here. I don't know what else to do but I feel that highnoon is just making an excuse
not to pay me for some reason known only to them.
 
Hi shaky,

Please PM me your user name and I will certainly take look at your account.

Kind Regards,
Karolina
 
clubworld said:
Hi shaky,

Please PM me your user name and I will certainly take look at your account.

Kind Regards,
Karolina
Click to expand...

Hi Karolina
I did send a pm last night with my username. I think you didn't get it, maybe I goofed it up.
Username is shaky1 just in case.
Thank you
 
HUH?

This was my response from the rep. "I'm really sorry that this happened to you however we need to follow our terms of use in this case. Breach of terms on the sign up especially is something we treat very seriously."

The only thing I didn't provide was my cell number. I put in my home number. It's a required field.
I gave it to live chat again the next day and they called me at home and spoke to me.
 
This can't be true:eek2:
I know they do hold their rules very high, but there has to be some other reason now since you have talked to them already and explained.

I don't know if you can PAB here now, but this is way too strange.

A phone number? I don't have a home phone. I always have to write down the same at both spots if it's needed. Maybe I have broken their rules too since they can't call me any longer:rolleyes:
 
If its only about the mobile number then what happens if after signing up and you get rid of your mobile. Will that mean in the future if you get a big win they wont pay as you have no mobile for them to contact you. Not everyone in the world has a mobile or in the other case a home phone. Quite often I get asked for home phone number but never give it out to anyone. One of the reasons being I never use it. Only reason I have a home phone is because it comes as the package with my tv and internet supplier but never use it.
 
Tirilej said:
This can't be true:eek2:
I know they do hold their rules very high, but there has to be some other reason now since you have talked to them already and explained.

I don't know if you can PAB here now, but this is way too strange.

A phone number? I don't have a home phone. I always have to write down the same at both spots if it's needed. Maybe I have broken their rules too since they can't call me any longer:rolleyes:
Click to expand...

Agreed....... something is amiss .....
 
There has to be more to this than an invalid cell phone number. I don't buy it.

Having said that, I never give my cell phone out and have stopped in mid registration a few times when this was a required field because I refuse to give it and I'm not going to fudge the form and be denied winnings because of it.

If this is nothing more than the cell phone number not provided on sign up then you should PAB.
Link Outdated / Removed

be sure to read the information thoroughly before submitting this.

if it's more than the cell phone and you fudged additional info on sign up then you need to take this as a hard lesson learned and fill out the forms correctly during sign up in the future if you wish to play at that casino.
 
Before people start assuming there's more than what's been said, Shaky is my brother. Almost all of his gambling experience has been at 3Dice and he's only recently started trying other casino software. He asked me if not providing a cell phone would be an issue when he signed up and I told him I doubt it since I don't even have a cell phone and nobody's ever bothered me about it. I put my home number in both the home and cell phone boxes. He said he's not giving out his cell number but they can have his home phone.

I don't believe that he originally put a fake home phone number anywhere. When he started trying out other casinos I talked to him at length about the importance of giving the correct information if he wants to get paid. He fully understands the consequences of not providing accurate information.

Personally, I don't understand what the big deal is. I can understand that online casinos can't card people at the door like a B&M casino and by calling a home phone number they can check the home phone address against the addresses on your ID. For that reason I can understand a casino wanting to call someone to verify their identification.

That's been done. All ID checks out with the home phone number provided and that number has been verified. The worst part is, in spite of the fact that I don't really like this casino group, when he told me he won at this casino I told him he should have no trouble getting paid. When he told me they cancelled his withdrawal and closed his account all I could do was roll my eyes.

This isn't the first time that I've disagreed with this casino's decision not to pay a player. Cases like this are the reason I just can't be bothered discussing casino issues anymore. Now as a result of this decision, the forum where he got the bonus link from has put a warning up that it's entirely possible you won't get paid for silly reasons and here we are again discussing a casino in this group and shaking our heads.

I told him he should PAB but at the same time I told him if it was me I wouldn't even bother because I've seen that process fail with this casino group in the past when in my personal opinion that decision was completely unfair.

Either way, they can be sure they'll never see another deposit from him.
 
can you possibly ask them to send you a copy of your sign up form? I think there is something way off here. I know you from 3 dice and I know your not a scammer. I know Club World group is a very good group as well. What I dont understand is if someone verified you then how can they use that as the excuse of not paying you? Did you get the lady's name that called you? I would also start a P A B !

If this is over a mobile number I would truly be disappointed in CWG casinos. Sometimes I type without my readers on and make mistakes. They need to know people are human and errors will happen. They are a good group and I am shocked by this.



Chocmartini
 
pfffft

cpdnd31 said:
can you possibly ask them to send you a copy of your sign up form? I think there is something way off here. I know you from 3 dice and I know your not a scammer. I know Club World group is a very good group as well. What I dont understand is if someone verified you then how can they use that as the excuse of not paying you? Did you get the lady's name that called you? I would also start a P A B !

If this is over a mobile number I would truly be disappointed in CWG casinos. Sometimes I type without my readers on and make mistakes. They need to know people are human and errors will happen. They are a good group and I am shocked by this.



Chocmartini
Click to expand...

They claim I did not put a valid home number in that field. I know I did. I opened chat and again gave number..they called me and spoke to me. Chat support lady ( OLA I think ) said on the phone..thx we just had to verify home number and I will forward that info to cashier.
Next day acc closed no pay for no valid home number given. When I was told the home number was not valid I tried to log in to see acc details
but acc was already closed. I'd love to see the sign up form although IDK what happened to it after I signed up.
 
Tirilej said:
This can't be true:eek2:
I know they do hold their rules very high, but there has to be some other reason now since you have talked to them already and explained.

I don't know if you can PAB here now, but this is way too strange.

A phone number? I don't have a home phone. I always have to write down the same at both spots if it's needed. Maybe I have broken their rules too since they can't call me any longer:rolleyes:
Click to expand...

They have stated many times the reason is no valid home number provided. I did that.
 
paul7388 said:
If its only about the mobile number then what happens if after signing up and you get rid of your mobile. Will that mean in the future if you get a big win they wont pay as you have no mobile for them to contact you. Not everyone in the world has a mobile or in the other case a home phone. Quite often I get asked for home phone number but never give it out to anyone. One of the reasons being I never use it. Only reason I have a home phone is because it comes as the package with my tv and internet supplier but never use it.
Click to expand...

I filled out the home number correctly. I could not bypass the cell number field as it was required to advance and can't use the one I have
so I put in any ole number..but only in cell field! They say I put that same cell number in all the phone number fields therefore an invalid home number..no way! So I gave support my home again and hey called me and said no problem. Then next day...well
 
shaky said:
They have stated many times the reason is no valid home number provided. I did that.
Click to expand...


This thread is making them look ridiculous. I hope they understand that.

I also hope that everyone who reads this in the future see it as a warning to never give away the wrong phone number to this group, and if you don't have or want to give the correct one....stay far away from them.
 
Tirilej said:
This thread is making them look ridiculous. I hope they understand that.

I also hope that everyone who reads this in the future see it as a warning to never give away the wrong phone number to this group, and if you don't have or want to give the correct one....stay far away from them.
Click to expand...

And sometimes even giving the right number aint good either
 
It is terrible, I can see the casino side of things, If going to put dodgy number down than what other dogy have you put? (any person that is) How many times do you think a casino has seen people saying oh I put in wrong addresses by mistake as that was old one, or are wrong door number,

I also agree that it should not be compulsory to put numbers down, If for any reason they want to speak to you than there should be a clause that states we have the right to call you and must provide a valid number when asked, & NO number will be held on file,

The casinos have probs had enough of it, Rules are rules no matter how minor, Simple thing and do not play sites that ask,

I would be annoyed also low, Just make sure every time you log on to site from now or is to make sure details are at par, Ring me up as much as they want, I never got my house phone pluged in, (hate the bloody thing ringing) only gets pluged in to make 0845 call ect, Any 1 wants me they can get me on mobs
 
spintee said:
It is terrible, I can see the casino side of things, If going to put dodgy number down than what other dogy have you put? (any person that is) How many times do you think a casino has seen people saying oh I put in wrong addresses by mistake as that was old one, or are wrong door number,

I also agree that it should not be compulsory to put numbers down, If for any reason they want to speak to you than there should be a clause that states we have the right to call you and must provide a valid number when asked, & NO number will be held on file,

The casinos have probs had enough of it, Rules are rules no matter how minor, Simple thing and do not play sites that ask,

I would be annoyed also low, Just make sure every time you log on to site from now or is to make sure details are at par, Ring me up as much as they want, I never got my house phone pluged in, (hate the bloody thing ringing) only gets pluged in to make 0845 call ect, Any 1 wants me they can get me on mobs
Click to expand...

Problem is...I entered my home number..they had a number to call. When told they didn't I gave it again and they called. I have many casino accounts..all valid..all proper info ..many wds,,never once a problem...til now
 
I think everyone is getting their panties in a bunch about something that the rep hasn't even had a chance to look at yet. Give her time to look into your case and wait til you find out what's up before freaking out.

@ the OP, I'm assuming you PMed your username to her again? Cause maybe she's not spending all her time sitting around reading here so maybe she didn't see your post, if you send a PM it will go right to her email.
 
chayton said:
I think everyone is getting their panties in a bunch about something that the rep hasn't even had a chance to look at yet. Give her time to look into your case and wait til you find out what's up before freaking out.

@ the OP, I'm assuming you PMed your username to her again? Cause maybe she's not spending all her time sitting around reading here so maybe she didn't see your post, if you send a PM it will go right to her email.
Click to expand...

She has and has answered
 
Nope

Googobucs said:
There has to be more to this than an invalid cell phone number. I don't buy it.

Having said that, I never give my cell phone out and have stopped in mid registration a few times when this was a required field because I refuse to give it and I'm not going to fudge the form and be denied winnings because of it.

If this is nothing more than the cell phone number not provided on sign up then you should PAB.
Link Outdated / Removed

be sure to read the information thoroughly before submitting this.

if it's more than the cell phone and you fudged additional info on sign up then you need to take this as a hard lesson learned and fill out the forms correctly during sign up in the future if you wish to play at that casino.
Click to expand...

If there is more to this I would love to know what that is. There has been no other reason given other than an invalid home number
in sign up form on countless replies as to why. It is not a lack of cell number provided. They claim I entered an invalid home number.
They asked me via e-mail to provide a number to call and even though I didn't see why, I did and they called me at home.
I have several casino accounts and have no reason to not put in my home number when asked.
 
shaky said:
Problem is...I entered my home number..they had a number to call. When told they didn't I gave it again and they called. I have many casino accounts..all valid..all proper info ..many wds,,never once a problem...til now
Click to expand...

It is wrong as you did not intend to rip them of as you put genuine number in, Correct me if I am wrong but did you say that they reckon you did not put any real number in?

If you did put a genuine number in to begin with than alow the other number was wrong it clearly shows you was not tryng it on, BUT if they say you filled all numbers out wrong them try and get a copy of the fill out form, This is there terms,

The player is required to provide their complete, current and full personal details, including a phone number where they can be contacted. Incomplete, inaccurate or fraudulent information may result in the player’s account being closed and any bonuses and winnings being removed.
You should always put the same number in twice, That way they canot get you for inaccurate information, as you can say genuine mistake,

a phone number Which you say providded
 
OK guys here is how I see it.

Highnoon Casino there is a problem --- first off if people can not sign up without adding a cell phone number that is wrong! I have cell and I hate giving it out. International calls can cost.

Its your fault for having form this way.

Now issue of wrong number : here is my problem - we are all human -- mistakes happen. Everything else checked out. No other complaints about him from any other casinos so why in the world would you miss the opportunity to make a life long customer by using a stupid rule to begin with.

I myself have had close calls filling out forms -- i have auto fill and even the other day it switched it from my name to my husbands name -- i caught it after i hit enter and had to go back and edit. ( not at this casino brand).

My point is things happen - i think you should have a little understanding and bend some of the rules when its a simple mistake that would not have happened it the form you use would allow people to move on without entering a cell number.

I have told people of CWG casinos and how safe you are for us USA players but this rule boarders on rogue to me/ I say you fix the mistake change the info and pay the player. I think a happy ending with this situation would do more good for your group then this thread talking about a rule that was broken because of your form.

CWG I know you are better then this, I am hoping you stand up for what is right and pay this player.
 
What I'd like to know is if the fake number that the casino had for the player's home number is 123-4567. Is it possible that there's a glitch in the signup form so that it overwrites the wrong number in the database? :confused:

Personally I think the OP should PAB IF the casino is sticking to their decision and IF Max would be willing to take it on - since the OP has already gone on about everything here on the forum, maybe Max won't even take it.
 
tired

spintee said:
It is wrong as you did not intend to rip them of as you put genuine number in, Correct me if I am wrong but did you say that they reckon you did not put any real number in?

If you did put a genuine number in to begin with than alow the other number was wrong it clearly shows you was not tryng it on, BUT if they say you filled all numbers out wrong them try and get a copy of the fill out form, This is there terms,

The player is required to provide their complete, current and full personal details, including a phone number where they can be contacted. Incomplete, inaccurate or fraudulent information may result in the player’s account being closed and any bonuses and winnings being removed.
You should always put the same number in twice, That way they canot get you for inaccurate information, as you can say genuine mistake,

a phone number Which you say providded
Click to expand...

ME: i don't understand what you meanby all numbers were incorrect...which ones? my home number was correct

Kirsty: IDay Phone: 6131234567

Kirsty: Home Phone: 6131234567

Kirsty: Mobile/Cell Phone: 6131234567

Kirsty:

Kirsty: This is what you have provided on the account

ME: it is not..i put ___-___-____ as my home number

Kirsty: As you can see the cell phone is incorrect

Kirsty: I have just copied and paste the information you gave us when you initially signed up

ME: why does it sa the other 2 are the same...that is not what i provided in those foelds

Kirsty: This is the information we have on record that you gave to us

The cell number is not real cause I can't pass that field w/o one but I put in my home number in the other 2 fields .
This says cell is the problem but further correspondence says home number being invalid is the problem
and e-mail says account phone number doesn't match faxback form # which is home number.
 
This is just shocking. No bloody casino should have a term where a phone number is a demand or else they will confiscate winnings or close account. This is just a big joke and they should not be an accredited casino if they have a clause like this?? :what:

Is there actually any other casino out there with a ridiculous term like this?? :eek: :mad:
 
chayton said:
What I'd like to know is if the fake number that the casino had for the player's home number is 123-4567. Is it possible that there's a glitch in the signup form so that it overwrites the wrong number in the database? :confused:

Personally I think the OP should PAB IF the casino is sticking to their decision and IF Max would be willing to take it on - since the OP has already gone on about everything here on the forum, maybe Max won't even take it.
Click to expand...

My first time doing this. Maybe I went on too much replying? Sorry if I went too far. I am not that familiar with how things are done here
in these cases.
 
shaky said:
My first time doing this. Maybe I went on too much replying? Sorry if I went too far. I am not that familiar with how things are done here
in these cases.
Click to expand...

Maybe they should just look at their Term/clause as in general and maybe discuss having it removed? As I have no clue as to why any Casino would have this?

You should be paid you winnings Shaky. And so should anyone else who has fallen under this term.
 
Members have posted useful comments in this thread. Karolina has some serious explanation to do here. My own experience with this group has not been good recently either. Mahattan Slots sent me a code for a deposit bonus which they did not honour. I sent several emails to [email protected] but was not accorded a single reply. I then contacted them via the email link in the casino and was promised a reply which I only got a reply saying they will look into that. I didn't wait for that and noticed I could also write to [email protected] which I did. This time I finally got a reply and they merely told me the bonus code was sent in error. The first mail I got clearly indicated my username so at the very least they should have checked very carefully. Since it was an error on their part they should have honoured the code but instead they simply give me the middle finger and said sorry. It was only a 67% deposit bonus code and where the bonus is uncashable.
 
shaky said:
My first time doing this. Maybe I went on too much replying? Sorry if I went too far. I am not that familiar with how things are done here
in these cases.
Click to expand...

If you want to PAB then you might have talked too much about it already. Take a look here at the FAQ https://www.casinomeister.com/forums/help/pab-rules/ and check out 2.6

Only Casinomeister (or MaxD) can make the decision whether to cut you some slack because you're new and nobody told you to quit posting.
 
casinos are spiralling out of control, Not only do you have to break your back to prove who you are but than than get shot in the head for making mistakes in sign ups, Than making sure a bonus is a bonus when receive one if not than you lost out as casino did not honur it,

What players have to go threw now days just to play is ridicules, You do not want to spend 20 minutes making sure bonus is up to date & will you receive it ok,

I would say stick to the good guys who are out there, Why waste time and money on sh8ty casinos who rip you of the fist smell that you spelt your name wrong, We no who the good guys are,


chuchu59 said:
Members have posted useful comments in this thread. Karolina has some serious explanation to do here. My own experience with this group has not been good recently either. Mahattan Slots sent me a code for a deposit bonus which they did not honour. I sent several emails to [email protected] but was not accorded a single reply. I then contacted them via the email link in the casino and was promised a reply which I only got a reply saying they will look into that. I didn't wait for that and noticed I could also write to [email protected] which I did. This time I finally got a reply and they merely told me the bonus code was sent in error. The first mail I got clearly indicated my username so at the very least they should have checked very carefully. Since it was an error on their part they should have honoured the code but instead they simply give me the middle finger and said sorry. It was only a 67% deposit bonus code and where the bonus is uncashable.
Click to expand...
 
spintee said:
casinos are spiralling out of control, Not only do you have to break your back to prove who you are but than than get shot in the head for making mistakes in sign ups, Than making sure a bonus is a bonus when receive one if not than you lost out as casino did not honur it,

What players have to go threw now days just to play is ridicules, You do not want to spend 20 minutes making sure bonus is up to date & will you receive it ok,

I would say stick to the good guys who are out there, Why waste time and money on sh8ty casinos who rip you of the fist smell that you spelt your name wrong, We no who the good guys are,
Click to expand...

These are supposed to be the good guys!

It's getting to the point where players maybe need to screenshot every piece of correspondence and T&C and request delivery confirmation from the casinos with everything notarized and in triplicate.

I think this should serve as a warning to all players, when requested to supply a specific piece of information either supply it or if that is not possible or acceptable clear it up with support through e-mail or don't register there.
 
Shaky, please post no more for now. Send a PM to Maxd who handles the Pitch a Bitch.... Go HERE and find the Send Private Message link on the left side of the page, and ask if he can still take a PAB on this matter for you. Include a link to this thread please. Max and Bryan do not read and monitor each and every thread, they don't have time. I will also send Max an alert to this thread before it goes further.

Good luck!
 
Agreed I did state in a reply already rules are rules and also pointed out the terms where it clearly sates Incomplete, inaccurate or fraudulent information I have nothing against this casino group & was not calling them sh*ty personally but as you said theses are supposed to be the good guys,

I think the only way this can be cleared up is to see the original sign up form, And as you said about screen shots ect is what every body should do, It should not come down to this now days but what more can we do, Its just more time and hassle, I have been taking screen shots for years every time I take a bonus ect, Its not to bad as dropbox auto captures and saves with a click of the prtscn button so its not really a hassle for me but might be for other people, I have been told many times I did not put code in or incorrect 1, I just quick check back at shots,
Same goes with all live chat as we all no what some of them can be like, It looks like even the rep has closed the case which was swift action really so are we getting the full story? I believe the OP statement but in reality that is a breach of terms in it self, As horrible as it sounds, But where does the ball stop if casions do not stick to there terms,

I do not think its fair on casinos that every time a problem arise that it can be shouted out in public in the hope they change there minds, Yes this fourm is about to let others no there problems and experience ect and try to get things resolved, But I have seen alot of casses where just because there here that things will be ok and sorted no matter what,

Some parts mentioned here is no way pointed at the OP and is a statement to all, I do feel bad for op over small details & hopefull bring attention to players and casions to not play if rules like that are about

bigjohn said:
These are supposed to be the good guys!

It's getting to the point where players maybe need to screenshot every piece of correspondence and T&C and request delivery confirmation from the casinos with everything notarized and in triplicate.

I think this should serve as a warning to all players, when requested to supply a specific piece of information either supply it or if that is not possible or acceptable clear it up with support through e-mail or don't register there.
Click to expand...

 
spintee said:
It looks like even the rep has closed the case which was swift action really so are we getting the full story? I believe the OP statement but in reality that is a breach of terms in it self, As horrible as it sounds, But where does the ball stop if casions do not stick to there terms,

I do not think its fair on casinos that every time a problem arise that it can be shouted out in public in the hope they change there minds, Yes this fourm is about to let others no there problems and experience ect and try to get things resolved, But I have seen alot of casses where just because there here that things will be ok and sorted no matter what,

Some parts mentioned here is no way pointed at the OP and is a statement to all, I do feel bad for op over small details & hopefull bring attention to players and casions to not play if rules like that are about
Click to expand...

I've already said this is the full story. It makes absolutely no sense to contact me and question whether or not he can omit the cell phone information and be told yes because he's giving the home phone and then not give the home phone. He's given his home phone to every casino he's joined.

Even if he did put the generic number in both boxes by accident he put his correct home phone number on the FaxBack form. I opened the file when I was at his place before he started this thread. I know his home phone number was on that form.

This is a simple case of nitpicking to avoid payment. It's classic "talk to the hand" behaviour from another Club World casino.

As for saying too much already, he hasn't given any more information than anyone else has before filing a PAB. I've seen these threads go on for days before people file a formal complaint. I'm not pushing him to do it because in my opinion I don't think this casino group is capable of making a fair judgment call.

Refusing payment because a phone number is missing from a sign up form when the number is clearly printed on the FaxBack form is not a fair judgment call. It's just an excuse not to pay.
 
Im only going on what I read,

Rules state

Incomplete, inaccurate or fraudulent information

From your brothers statement (so I put in any ole number..but only in cell field!)

Thtas inaccuate information, Im on your brothers side here but rules are rules no matter how bad they are,

Also you can buy mobile phone now for £10 or less of auction site and get sim with free credit, or just keep any old sim up to date and use that number


skiny said:
I've already said this is the full story. It makes absolutely no sense to contact me and question whether or not he can omit the cell phone information and be told yes because he's giving the home phone and then not give the home phone. He's given his home phone to every casino he's joined.

Even if he did put the generic number in both boxes by accident he put his correct home phone number on the FaxBack form. I opened the file when I was at his place before he started this thread. I know his home phone number was on that form.

This is a simple case of nitpicking to avoid payment. It's classic "talk to the hand" behaviour from another Club World casino.

As for saying too much already, he hasn't given any more information than anyone else has before filing a PAB. I've seen these threads go on for days before people file a formal complaint. I'm not pushing him to do it because in my opinion I don't think this casino group is capable of making a fair judgment call.

Refusing payment because a phone number is missing from a sign up form when the number is clearly printed on the FaxBack form is not a fair judgment call. It's just an excuse not to pay.
Click to expand...
 
spintee said:
Im only going on what I read,

Rules state

Incomplete, inaccurate or fraudulent information

From your brothers statement (so I put in any ole number..but only in cell field!)

Thtas inaccuate information, Im on your brothers side here but rules are rules no matter how bad they are,

Also you can buy mobile phone now for £10 or less of auction site and get sim with free credit, or just keep any old sim up to date and use that number
Click to expand...

Yes, "rules are rules no matter how bad they are" is exactly why we have an accredited list. Because when casinos start using silly rules to confiscate winnings instead of using good judgment, we can call them out on it.

At what point does "behaviour unbecoming of an accredited casino" actually become an issue?

The OP freely and intentionally gave his home phone number on the FaxBack form. There was no attempt to hide it.

All his identification has been verified. He won the money fair and square, they know exactly who he is and they're refusing to pay.

It's that simple.
 
skiny said:
As for saying too much already, he hasn't given any more information than anyone else has before filing a PAB. I've seen these threads go on for days before people file a formal complaint.
Click to expand...

True. Weeks even. :rolleyes:

FWIW I sent a PM to Max to see if he'd take on a PAB and he just responded that he probably would. So shaky, here's the link to the PAB form. Link Outdated / Removed
 
Shaky, contrary to your brother's advice, I strongly advise you to stop posting and to PAB. Read the FAQs.

While it may not go in your favour, you have nothing to lose except a little time, and the possibility of gaining $300.

It is not against their terms, but there are a number of casinos in the ClubWorld group, and most offer a free sign-up bonus.
 
Agreed, Its not as if the OP was trying to hide anythink or do any fraudulent stuff,

This is where the argument is, (whats fair and whats not?)should casinos be accredited for rules like this? This is where Max help will come in handy, There will all ways be a clause somewhere in rules in any casino that will try it, There was a debate the other day about a top noch casino and there play threw rules even on a no deposit,

What if you spelt you name wrong or wrong house number 56 instead of 65? The Meisters on here cannot regulate every change that goes on in these places or they need more staff than members lol, Thats why where us as a community comes in to pick up on these things than let the boss no what he thinks fair,

Just to let you no that Im with the OP on this 1, But to be fair on casino the rules are there, Now its up to us lot to decide if its fair and to play or not, I no what I will be doing if picking up on things like this

skiny said:
Yes, "rules are rules no matter how bad they are" is exactly why we have an accredited list. Because when casinos start using silly rules to confiscate winnings instead of using good judgment, we can call them out on it.

At what point does "behaviour unbecoming of an accredited casino" actually become an issue?

The OP freely and intentionally gave his home phone number on the FaxBack form. There was no attempt to hide it.

All his identification has been verified. He won the money fair and square, they know exactly who he is and they're refusing to pay.

It's that simple.
Click to expand...
 
chayton said:
... the OP should PAB ... maybe Max won't even take it.
Click to expand...

It's an Accred casino so I'd say a PAB is long overdue here. The sooner the better.
 
maxd said:
It's an Accred casino so I'd say a PAB is long overdue here. The sooner the better.
Click to expand...

I helped him submit the PAB today.

Actually he did it himself while I suggested silly answers for the "What would you like done box."

"That depends, do you think you could take them in a fight?"

"Do you know any Voodoo spells?"

"Pray for their salvation."

"Fill their office with bees."

"Just follow them around and yell JACKASS! every time they're about to speak."

"Remember in The Godfather when they did that thing with a horse's head..."

"Surprise me." :)
 
LOL

skiny said:
I helped him submit the PAB today.

Actually he did it himself while I suggested silly answers for the "What would you like done box."

"That depends, do you think you could take them in a fight?"

"Do you know any Voodoo spells?"

"Pray for their salvation."

"Fill their office with bees."

"Just follow them around and yell JACKASS! every time they're about to speak."

"Remember in The Godfather when they did that thing with a horse's head..."

"Surprise me." :)
Click to expand...

Yes those were all very useful suggestions but maybe we stick with a more reasonable one.
 
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