[Closed] robbed by Check n Raise poker and Redkings

[rubberducked]

hi max i did in fact send them the details of all 3 account that i had with this group. but i will send it to you in a pm if you can tell me how i do that i only know how to call check or fold

[maxd]

Sending a PM: in any one of my posts you'll see my avatar in the upper left (the Frankenstein guy). Beside that is my user name. Click on my user name and you'll get a pop-up context menu. One of the items on that menu is "Send a private message to maxd". Select that and you'll be sent directly to the PM edit page. It should be pretty obvious from there.

[rubberducked]

any news max?

[maxd]

No. I'll let you know when I hear something, but please keep in mind that the Ombudsman does state that it will take some time for them to process these issues.

Upgraded to "In Progress" based on the fact that the casino has responded and asked for further info from the player.

[maxd]

Ok, quick update:

I have heard back from the Ombudsman. They apologize for the delay -- apparently some information given was in error -- and assure me that they have their "best man on the job" and will report back "once we receive word from that investigation".

Fair enough, thanks to them for that, and let's hope for the best.

[rubberducked]

cheers for all your help max guess this will take a whil so i will sit back and see what thet say on the matter,cheers again

[rubberducked]

any news max?its been nearly 3 weeks now just thought we would have heard something back by now.

[maxd]

Narry a peep I'm sorry to say. I too expected we'd have heard back by now.

[maxd]

Ok, I've heard back from the Ombudsman. They don't say much but they do say that your account was closed about six months ago due to collusion.

Is this true? Note that I'm not asking "did you collude?", I'm asking "is that the reason they gave?".

[rubberducked]

Originally Posted by rubberducked

hi can anybody help me? i have had an account blocked by check n raise poker and redkings,they have said i am in a gang of chip dumpers this is untrue and i have tried to get a response from them or to get them to say it in writing so ican take it further but have only had 1 email from them saying that my account has been blocked because of a breach of terms and coditions or a security/breach. i have managed to get them on the phone on 1 occasion and that was when they told me iwas in a gang of chip dumpers and that the game was up pmsl.i have only been playing poker since april this year and was just surfing looking for sites to make my full time site and downloaded both these sites played a handfull of games and then this happened.i dont know what to do now as i can get no response from them but have just heard that they are merging with chan poker.what do i do next? they have stolen my money falsely accused me of cheating and are just blanking me.any ideas or advice would be appreciated thanks.

hi max, this is my original post and as you can see i have said that when i finally did get to talk to someone about this they said i was in a group of chip dumpers,(whatever that means?)i think i also got an email prior to this conversation saying that my account was blocked due to a breach of terms and conditions. i dont have any of the original emails from them because as i told you i am only a beginner with a computer and i deleted all of my emails accidently one day . i can assure you that i am not in a gang of chip dumpers and would not waste your time and effort on this matter max.these people blocked my accounts and would not give me an accurate reason as to why, i must have sent them a dozen emails verifying my account and another dozen asking for a more accurate reason as to why my accounts had been blocked and it took another half a dozen phone calls before i was accused of being a chip dumper,is there anyway that we can get the hand history for my games from them? and also find out who these others people are who i have been accused of chip dumping with?
i would also like to point out that i do not wish for my accounts to be re-opened i just want my funds returned from them,i have no interest in ever playing on these sites again.

thanks again for your time and effort max it is much appreciated
just 1 other thing,i recently made an account up with a firm called jackpot joy,i deposited £500 and lost it and the next day i was asked for documents to verify this account,is this the norm with these sites?and if so why is it done this way around?surely it would be sensible to have people verify there accounts before they can play rather than have them lose £500 and then ask them to verify their account,(to be honest this really did give me the hump)