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unfortunate issue with PlayersOnly

Discussion in 'Poker Complaints' started by malleeboy, Dec 31, 2007.

    Dec 31, 2007
  1. malleeboy

    malleeboy Dormant account

    Occupation:
    Carer
    Location:
    Australia
    Can anyone give me some advise as to resolve this unfortunate issue I have with Playeronly.

    When I first registered with playersonly, I was unaware that it was a US players only site. Certainly it only showed US states in the registration boxes but somehow I was able to register, even though I am from Australia. (This showed the flaw that they have in their registration process).

    Anyway after a few freeroll games, I decided to put a very small amount into my account. I then registered into a small tournament. First prize was over $100.

    Towards the end of the tourney ( I was around 4th in chips) their server crashed. I immediately logged onto live chat and they advised me that it was their problem and all positions and chips would be restored when the server came back-on. However, when the server came back-on, I found that my chip stack had been reduced significantly and instead of being in a strong position to challenge for the lead, I found that I was now way behind.

    Interestingly, one player had increased his chip stack significantly, while every other player on the table had their stacks reduced. Anyway, I again logged onto live chat, and the guy said they would look into it and promised to send me an IT Report and also consider some form of compensation.

    During the conversation, this person asked whether I was from the US.( I found that a curious question, not knowing why and having no idea what significance that had on the server situation). When I responded in the negative, his whole manner changed, telling me that I cannot play on this site etc.

    When I pointed out that this was an unfortunate mistake and that maybe they needed to look at their registration formate and site presentation, he told me that I cannot play and that my account would be frozen.

    From that time on, many emails have gone back and forth, but not once have I seen any IT Report (asked for many times), and the only compensation I got was a refund on my entry fee to the tourney.

    However, they will not release my funds until I give them sensitive banking documents - documents that seem to be not required during the registration process nor at the time of depositing. Why would they need such information when they have my credit card details and could easily re-deposit my account back from whence it came?

    Why have they been so reluctant to provide the IT Report? Why are they being so security conscious now when it was not apparent before?

    I have logged the emails if anyone wants to view them and would appreciate if anyone could look into it for me.

    Thankyou
     
  2. Dec 31, 2007
  3. pokeraddict

    pokeraddict Webmaster

    Occupation:
    Pro Poker Player
    Location:
    Las Vegas
    Playersonly can only take US players by contract as it was a part of their deal with Sportingbet. They probably don't have the ability to return your winnings to a CC since US players can't do it. They also don't take Neteller or any non US payment method so they don't really have a way to pay you either. You're in a bit of a bind here. FWIW Playersonly gets a D- by SBR and is a part of a very troubled group. Do you have any way to call them?
     
  4. Dec 31, 2007
  5. malleeboy

    malleeboy Dormant account

    Occupation:
    Carer
    Location:
    Australia
    RE" POKERADDICT

    Thankyou for your reply. Not sure who you mean about contacting.

    If playersonly have no way of refunding through a creditcard system, I find it hard to believe they can accept it that way. Seems strange to me. However, this does not in anyway remove them from providing me with an IT Report or explaining why their server went down and why I lost my chip position. If they accept my money, then they have a responsibility to refund it. They do have my postal address. It is a nonsense that they require little information for you to register and open an account and then expect sensitive information for refunds.

    They also have to explain why the server went down at that particular time and why a player seemed to increase their chips significantly, leaving those of us well behind. And what of their responsibility regarding credibility.? Surely some form of compensation should be addressed seeing how close I was to winning before the server went down.

    This really concerns me that there is no online ombudsman to deal with this.

    Looking at the poker sites and where they are based, it is a wonder anything can be resolved.

    Thankyou
     
  6. Dec 31, 2007
  7. peteyweestro

    peteyweestro Senior Member

    Occupation:
    medical biller
    Location:
    So Cal...Antelope Valley
    hello, are you new to online gambling?the reason i ask is because 99% of online casinos and poker rooms all let you deposit no problem or questions asked except of course your initial sign up questions you have to answer but they all require you to fax copies of your docs to insure there is no fraud or money laundering going on, yes it sucks they only care about it when they gotta payout but it is what it is
     
  8. Dec 31, 2007
  9. malleeboy

    malleeboy Dormant account

    Occupation:
    Carer
    Location:
    Australia
    Not at PKR

    Yes I am fairly new but when I won a considerable amount at PKR, whilst it takes about 3 weeks to get your money, I did not have to fax them anything (my password was enough). If one site can do it then there is no reason why other sites cannot. It is absolute BS that they care about security. If they did, it would have been necessary for these docos to be presented at registration - simply to overcome these so called fraud situations.

    So what we have here is total hypocrisy!!!! They are happy to take money with little requirements; so if I am fraudster, they still get their rakes, but then play the high moral ground when it comes to releasing funds! Pathetic!


    This situation however, still gives them no reason for not sending the IT Report. They are using this situation as an excuse or reason for not being responsible.

    Surely there is someone who can put pressure on playersonly like AP.

    There is a need for a web ombudsman - particularly in the gaming areas who has authority to make sites accountable.

    I would welcome any positive leads.

    Thankyou
     
  10. Dec 31, 2007
  11. pokeraddict

    pokeraddict Webmaster

    Occupation:
    Pro Poker Player
    Location:
    Las Vegas
    If you use a CC, especially at a US facing site, expect them to ask for you to sign an authorization and ID check before cashing out. Chargebacks are a big problem. If you use Neteller and they ask it is often a pointless hassle and I agree with you there.
     
  12. Jan 1, 2008
  13. malleeboy

    malleeboy Dormant account

    Occupation:
    Carer
    Location:
    Australia
    Thanks, but what is my next step

    Again I appreciate your time in revisiting this issue, but I cannot see any resolution. I need someone to give me some positive information as to my next move. Yes we agree that playersonly are being "bloodyminded", but that does not get my money back.

    Surely someone can advise other than catering to their unrealistic requirements.

    Thankyou
     
  14. Jan 2, 2008
  15. pokeraddict

    pokeraddict Webmaster

    Occupation:
    Pro Poker Player
    Location:
    Las Vegas
    I just read this again. So let me get this straight. You knew your country wasn't listed but made up a bogus address and signed up anyway? You didn't think this was worth an email to support or a phone call before giving them false information? If you had just read the T&C's you would have seen they were US only. There are many online poker rooms/casinos that don't take Aussies so reading T&C's or at least not choosing a wrong country to get around the rule is a great way to stay out of this situation in the future. If a US player gave a fake address to a non US room they would have the same headache and I'm sure in some cases they would have their funds confiscated.

    You are going to have to give them the info they want. You broke the T&C's and the fact they are so easily willing to allow you to get your money back is a blessing, not a bad thing. You're dealing with a rogue D- sportsbook so do everything you can to recover your funds before they change their mind.
     
  16. Jan 2, 2008
  17. malleeboy

    malleeboy Dormant account

    Occupation:
    Carer
    Location:
    Australia
    What the..............

    Let me get this straight - you are saying that I deliberately registered knowing that this site was for US players only. I admit that I may have been a-bit naive, but I at no time did I registered with false intentions. I assumed (thought ignorantly), that the US States that were displayed was to make it easier for US players to register. I at no time thought that non-US players could not register.

    Having said that, there was no adverting at the registration page that said "US Players Only". Notwithstanding, the registration process should not have accepted my application anyway ( I bet the US does not have a town called Kerang). And finally...........I did look at the T&C after this issue came to light and could not find anything that pointed or said US Players Only.

    I will also like to point out that I also saw some other Aussies and Europeans on the tables I played at. Don't you think that if Playersonly was up-to-scratch they would have known this and sorted the whole situation out before more players accidently (or otherwise), register.

    I gather by your tone you think that this site has no obligation to show cause why their server went down and why they have not sent the IT Report as promised. Next you will be telling me to send them a cheque for the privilege of being robbed of a possible tournament win.
     
  18. Jan 2, 2008
  19. pokeraddict

    pokeraddict Webmaster

    Occupation:
    Pro Poker Player
    Location:
    Las Vegas
    US is the only country choice in the drop down box and US states are the only state/province choice. If I went to a site that only had Canadian Provinces and only had Canada as a choice it would be safe for me to assume they didn't take US players. I wouldn't just randomly pick a Province and put my city with it. This was a big mistake on your end.

    It is not some form's fault you gave it false info. A simple "Why is the US the only option" question to yourself would have fixed this.

    Several skins take players from outside the US, just not the one you signed up at.

    It's there in the software when you sign up. You agree to it in their mice type lawyer jumble. I can't find their T&C's on their site though which is a huge red flag.

    Their garbage software/server crash all the time. It's part of the headache of playing on that network.

    No but I strongly suggest verifying a site accepts players from your country. It is your responsibility to make sure a site you register for accepts your home as a player. With so many sites not accepting Aussies you are going to run into this again if you don't take the extra minute when signing up. If your country isn't a choice in the registration box they don't accept your country. Don't give them fake info to sign up and you won't end up in this situation. Just send them the docs, blaming them for this isn't going to help you.

    Also another piece of advice. You signed up at a D- borderline rogue sportsbook. You should consider doing more research before depositing into a site. You deposited at a site that is a grade slightly above scam by SBR. You'll get burned by this lack of research down the road too if it doesn't burn you this time.

    I'm not trying to be a jerk, 'm just trying to show you some huge errors you made that got you to this point. Hopefully by pointing this out you will not make them again.
     
  20. Jan 2, 2008
  21. malleeboy

    malleeboy Dormant account

    Occupation:
    Carer
    Location:
    Australia
    OK,OK,..........MY BIGGIE

    Lord help me if I do anything wrong again! Wow..........Yes I should have researched it a bit more I suppose, but being rather new to online poker, I am not up with all the info you guys seem to have.

    However, you cannot absolve the site from all/any responsibility. I say again, if their site was properly run and controlled I would not have been able to register - not only to protect themselves (If they ever wanted to), but also innocent (unfortunate) players like me. Now that I am aware of their poor rating and junk software, I wonder how many other non US players have been robbed this way? I am sure I am not the only non US player fallen victim to this site..........and I bet I am not the last!!!

    After-all, why should they fix the registration form when it is performing so well? What better business is there where you get to make money and not have to give it back, even though you are aware that the player should not be playing.?

    A responsible site (or any legitimate business) would do everything to resolve this issue, and then revisit the registration form (or problem area) to ensure this situation never happens again! But as you have revealed they are a rogue site so............there is little hope for that.

    Thank you for your time. As you cannot give me any options other than giving them what they want, it is pointless to discuss this any further.

    However, it is a sad world that allows such BS to attach itself to such a wonderful game. Until there is someone who has the power and determination to defend it, sites like Playersonly will continue to operate a law unto themselves.
     
  22. Jan 2, 2008
  23. pokeraddict

    pokeraddict Webmaster

    Occupation:
    Pro Poker Player
    Location:
    Las Vegas
    It wouldn't surprise me if it was many. Since they don't process non US I don't know how they would pay you. If you get paid by check expect it to be in $US. Your only other option is to go to your bank as a last resort.
     
  24. Jan 2, 2008
  25. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
  26. Jan 3, 2008
  27. malleeboy

    malleeboy Dormant account

    Occupation:
    Carer
    Location:
    Australia
    Thankyou

    I have submitted my PAB as you suggested.

    Thank you for your interest and advise.

    Maybe I am a little naive, but do you think it will ever be possible to have a ruling government over the www to ensure all online sites adhere to set standards before being allowed to operate? All I know is that something has to be done.
     
  28. Jan 3, 2008
  29. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Thank you, I have received your PAB and will begin working on it today. Generally we keep the "work in progress" details of what's happening with a PAB off the boards -- casinos often require a certain level of confidentiality when discussing these issues -- so when there is progress I'll contact you via PM or email.

    I certainly won't disagree that some kind of regulation is needed. As to when that might happen ... well, let's just say that I'm not inclined to place any large bets on it. ;)
     
  30. Jan 3, 2008
  31. malleeboy

    malleeboy Dormant account

    Occupation:
    Carer
    Location:
    Australia
    A Big Thank You Maxd

    What can I say.???

    I cannot ask anymore than you taking upon yourself this horrible mess. I just don't want anyone else being (innocently/stupidly) caught up, simply because the site has no safeguards or poor standards. What's more, I hope playersonly can see how destructive this all can be - not only for their victims but also for their reputation - especially when it has been pointed out that they have a poor rating.

    I vote for Maxd to be our online gambling Ombudsman.

    Again thank you and I look forward to hearing from you.

    NB: I do have the emails (from playersonly) logged if you so require
     
  32. Jan 14, 2008
  33. pokeraddict

    pokeraddict Webmaster

    Occupation:
    Pro Poker Player
    Location:
    Las Vegas
    What ever happened with this?
     
  34. Jan 14, 2008
  35. malleeboy

    malleeboy Dormant account

    Occupation:
    Carer
    Location:
    Australia
    Still Pending

    Thank you for your interest. Maxd is still waiting on a reply
     
  36. Jan 15, 2008
  37. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    I know this is easy to say and hard to swallow but you really do have to give these things some time. I know that if sometimes takes me a few days to process someone's request or address their problem. The same is true for the casinos and the poker rooms.

    That said, it's not unreasonable to get impatient if you wait a while and _nothing_ happens. :rolleyes:
     
  38. Jan 16, 2008
  39. malleeboy

    malleeboy Dormant account

    Occupation:
    Carer
    Location:
    Australia
    Thanks maxd

    No problem, I know you have it in hand - we wait -..............

    Thank you again

    Malleeboy
     

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