Can anyone give me some advise as to resolve this unfortunate issue I have with Playeronly.
When I first registered with playersonly, I was unaware that it was a US players only site. Certainly it only showed US states in the registration boxes but somehow I was able to register, even though I am from Australia. (This showed the flaw that they have in their registration process).
Anyway after a few freeroll games, I decided to put a very small amount into my account. I then registered into a small tournament. First prize was over $100.
Towards the end of the tourney ( I was around 4th in chips) their server crashed. I immediately logged onto live chat and they advised me that it was their problem and all positions and chips would be restored when the server came back-on. However, when the server came back-on, I found that my chip stack had been reduced significantly and instead of being in a strong position to challenge for the lead, I found that I was now way behind.
Interestingly, one player had increased his chip stack significantly, while every other player on the table had their stacks reduced. Anyway, I again logged onto live chat, and the guy said they would look into it and promised to send me an IT Report and also consider some form of compensation.
During the conversation, this person asked whether I was from the US.( I found that a curious question, not knowing why and having no idea what significance that had on the server situation). When I responded in the negative, his whole manner changed, telling me that I cannot play on this site etc.
When I pointed out that this was an unfortunate mistake and that maybe they needed to look at their registration formate and site presentation, he told me that I cannot play and that my account would be frozen.
From that time on, many emails have gone back and forth, but not once have I seen any IT Report (asked for many times), and the only compensation I got was a refund on my entry fee to the tourney.
However, they will not release my funds until I give them sensitive banking documents - documents that seem to be not required during the registration process nor at the time of depositing. Why would they need such information when they have my credit card details and could easily re-deposit my account back from whence it came?
Why have they been so reluctant to provide the IT Report? Why are they being so security conscious now when it was not apparent before?
I have logged the emails if anyone wants to view them and would appreciate if anyone could look into it for me.
Thankyou
When I first registered with playersonly, I was unaware that it was a US players only site. Certainly it only showed US states in the registration boxes but somehow I was able to register, even though I am from Australia. (This showed the flaw that they have in their registration process).
Anyway after a few freeroll games, I decided to put a very small amount into my account. I then registered into a small tournament. First prize was over $100.
Towards the end of the tourney ( I was around 4th in chips) their server crashed. I immediately logged onto live chat and they advised me that it was their problem and all positions and chips would be restored when the server came back-on. However, when the server came back-on, I found that my chip stack had been reduced significantly and instead of being in a strong position to challenge for the lead, I found that I was now way behind.
Interestingly, one player had increased his chip stack significantly, while every other player on the table had their stacks reduced. Anyway, I again logged onto live chat, and the guy said they would look into it and promised to send me an IT Report and also consider some form of compensation.
During the conversation, this person asked whether I was from the US.( I found that a curious question, not knowing why and having no idea what significance that had on the server situation). When I responded in the negative, his whole manner changed, telling me that I cannot play on this site etc.
When I pointed out that this was an unfortunate mistake and that maybe they needed to look at their registration formate and site presentation, he told me that I cannot play and that my account would be frozen.
From that time on, many emails have gone back and forth, but not once have I seen any IT Report (asked for many times), and the only compensation I got was a refund on my entry fee to the tourney.
However, they will not release my funds until I give them sensitive banking documents - documents that seem to be not required during the registration process nor at the time of depositing. Why would they need such information when they have my credit card details and could easily re-deposit my account back from whence it came?
Why have they been so reluctant to provide the IT Report? Why are they being so security conscious now when it was not apparent before?
I have logged the emails if anyone wants to view them and would appreciate if anyone could look into it for me.
Thankyou