Casinoeuro Doesn't Pay and Close Account

[jobbesy]

Hi, i'm a new member and compliment for the forum. I'm from Italy.
I have a problem with CasinoEuro. I deposited in the poker room, i played and then my account was closed because they told that the other player deliberately lose. They call it dumping. I don't know what it means, but i don't know if the other player deliberately lose! I don't know the other player! What can i do? Casinoeuro confiscated my winnings and my deposit! I deposited 220€ and won 75€ and they confiscated all!! What can i do to take back my money? I don't do any dumping Please help me

[Rusty]

Originally Posted by jobbesy

Hi, i'm a new member and compliment for the forum. I'm from Italy.
I have a problem with CasinoEuro. I deposited in the poker room, i played and then my account was closed because they told that the other player deliberately lose. They call it dumping. I don't know what it means, but i don't know if the other player deliberately lose! I don't know the other player! What can i do? Casinoeuro confiscated my winnings and my deposit! I deposited 220€ and won 75€ and they confiscated all!! What can i do to take back my money? I don't do any dumping Please help me

This should really be in the poker complaints section so you could pm casinomeister and ask if he will move it for you.
I did a quick check on Casinoeuro and they look like a legit' operation so it sounds very odd that they would confiscate your deposit as well as your winnings.
Do you have their email explaining why they took this action?

[jobbesy]

Thanks for the answer. The email is
"Non siamo dati i motivi per i quali la decisione sia stata presa; ma i decisioni sono sempre presi dopo aver considerato l'uso del conto. Ci scusiamo per eventuali inconvenienti che questo può causare.Distinti Saluti
Dana
CasinoEuro Servizio al Cliente"
Traslated in English is
"We haven't reasons for the decision, but the decision are always taken after that we had considered the use of the account. We're sorry for any inconvenient that this can make. Bye
Dana"

So? What can i do? they took my money, how can i have them back?

[jobbesy]

They Have my money, what can i do? They don't give me any reason for the confiscation..somebody knows him?

[Rusty]

You could try contacting the Lotteries and gaming authority Malta through their site who I think they are regulated by.
Unfortunately I am pretty sure they do not have a rep here.
Casinomeister is probably aware of this thread but you could try and pm him and ask what you should try next.

[Casinomeister]

Hope to have an answer for you shortly. One of their managers will be opening an account in the forum shortly. I'm sure he'll be able to look into this.

[jobbesy]

Ok thank you, i hope...thanks

[jobbesy]

I wrote to the Lotteries and gaming authority Malta but i don't receive any answer

[Rusty]

I would expect you will receive a reply in due course.
Do not forget that they have to investigate your case first.
Also casinomeister is looking into it for you so if you have done nothing wrong there is still hope, just hang tight for now.

[jobbesy]

Ok, so i wait but i wrote a lot of days ago to the Lottery but they don't answer ..thanks a lot casino meister, i hope