Withdrawal problems... docs not received!

[razzle]

This is 2nd time this has happened with this group of casinos... vegas partner lounge... once for myself and this time for my son.
Withdrawal is made and ID documents sent as requested to the banking department. Nine days later and no winnings received despite them stating clearly that wire transfers take 2-3 business days.

My son wrote twice to banking and also to support and no replies. He got through on the chat this morning and lo and behold the operator tells him his docs weren't received. What a load of rubbish!!! In fact, she said no mails were received! I find that very hard to believe.

Is this a scam to hold onto your money for as long as possible? Since the same problem occured with me I'm thinking it is.

[takethemoney]

Did you actually fax them or email scans from your computer? I remember how annoying it used to be for me to have to go somewhere to used a fax, then find out later that one of the docs were too dark or not received, etc. Since then I always email attached scans, then contact support to confirm that they have been received as well as what has been received. If you do not have a scanner, you can scan them to a disc at a Kinkos or the like.

[razzle]

Docs were scanned and sent via email. He made sure they were readable.

He sent them all again and also another email requesting they acknowledge receipt. Still waiting.

[voltage1]

Just a thought...
I had this happen once at an accredited casino .... the problem ended up being that my e-mails where bouncing (although I did not receive an undeliverable mail notice) and not being received.. to solve the problem I had to use the fax machine and send a "hard copy" .
The emails didn't work from my ISP. Still to this day, I have to use a Gmail acct to communicate most of the casinos . ATT doesn't seem to let them go through.
Not saying this is what is happening but its possible.

What sucked in my case was the fact that I assumed they received the documents and waited about 5 business day until I decided to contact them Via Phone.
good luck
Volt

[razzle]

Thinking my son may have to do the same. I have called these guys... 4 times so far today... the last call they were supposed to ring me back.

I represent my son on the phone because he has a speech impediment but otherwise all is good as far as ID goes. Yet again still waiting for the phone call this time!

This is outrageous! My son has never had issues with sending attachments. Since he doesn't use a public mail box it shouldn't be a problem.

[razzle]

I would appreciate some help with this issue.

[takethemoney]

I would appreciate some help with this issue.

I would suggest then, that you contact the Rep assigned to the forum here. Send them a private message. I have given you a link to the contact for the rep. Good luck!
http://www.casinomeister.com/forums/members/vpl.html


Edit: Darn, I see the rep has not been logged in here since July 19th. I sent a PM to them too, but hopefully they have email notification turned on which will send an email that they have a PM here. VPL also has several other casinos in their group of accredited casinos, so I would probably try contacting a sister casino and see if one of them can rattle someone into action. http://www.casinomeister.com/accredited_casinos.php

[1366613]

When that happen i rty and try to contact the support via chat, when someone of the support are there i sent the emails with documents and say to support that check that they receive the documents.

[P.V.]

Document verification procedures need to be addressed within this industry, seems to be getting worse. If it leans toward what we've created for players then great, if not it's still an issue and occurring daily and players are being jerked around.

It's a shame you need to go through this, IMO.

[maxd]

I would appreciate some help with this issue.

As has been mentioned you should contact the rep, VPL, via Private Message (here) and see what they can do for you. Don't let the last date they were here mislead you, many reps get an alert when you send them a PM. They're basically on call, they often only visit when needed.

If that doesn't work let me know and I'll alert the rep via email that they have an issue here that they should look at.

Document verification procedures need to be addressed within this industry, seems to be getting worse.

If I'm not mistaken Bryan has warned you about shilling for your service(s). Assuming that is true I would consider this post inappropriate.