Phone verification

[P.V.]

Question concerning player verification.

Any members being required to do phone verification with gambling sites?

If so do they call you personally, or is it a phone verification system?

My other question is if they do call you personally, would you prefer an automated system where you could just enter a code to verify your phone and it's you?

Thanks, any replies are appreciated.

 

[maphesto]

I have been called several times. They call me personally on my home phone number, they ask me questions and compare those answers to the ones I have submitted when I registered at the casino. Sometimes they ask what the exact amount of the last deposit was. Once, I have been called and the operator spoke swedish. A CM accredited casino, and together with the verification she told me about a reversal bonus. Didn't take it.

I would prefer an automated system, of course. English isn't my native language, my first reply usually is "please speak slowly"...

Remember that the casino might think that the phone verification also is a good thing to use together with marketing, an automated system isn't as good as a human if they want to offer bonuses/reversals...

BTW, I hate reversal bonuses.

 

[Tirilej]

I wouldn't like an automated system, since I probably wouldn't understand what they were saying.
It's easier to ask a human to reapeat themselves ten times

Club World have called me every time I created a new account in that group, and some of the rogue casinos. Hardly any other casino wich for me is great. Talk english directly to a person I see is okey, on a phone, not so okey.

If a Swedish casino is calling me I usually have a great time, asking a lot of questions and I get an understanding that it's really humans that works there. But I talk as much as I write so maybe it's easier for me than it is for someone that's not that social, or if they have something to hide for their family.

 

[skiny]

I don't care if people call me. I hardly ever answer the phone anyway. I have pretty good antisocial skills.

I remember some chick called me from a casino with a really thick English accent. I said "I'm sorry. I'm Canadian. You're going to have to speak English."

Another guy called me to offer me a deposit bonus. I asked "How did you get my number?" He said it was on my application. I said ".....People read those?"

Actually I should probably answer the phone more often. Just to keep the rust off my skills at interpersonal discommunication.

 

[Mousey]

As the other poster stated, a CS rep phones, asks to speak with the new customer by name. Then asks for confirmation of address, birthdate, etc., and the specific amount and method of deposit. Then he says he will email you a link to their authorization form. I never received the form from CW, I got it off their website. Grande Vegas was on the ball. (Grande Vegas locks accounts until they are verified.)

I do not mind the initial verification phone call.

 

[samoas]

The first time this ever happened to me was on my first cash out at Club World. I had to call them for phone verification, even though I was told all documents were in order. They reversed my w/d until I did so. I do not want to be contacted via phone by any online gaming facility and usually make that fact known upfront. E-mail correspondence is sufficient.

 

[maxd]

E-mail correspondence is sufficient.

Sorry to be contrary but no, email is far from sufficient to verify identity and confirm registration validity. Faking registration details is trivially simple if the only verification of those details is email based.

Phone verification is a primary tool used by a number of casino groups. As you've seen, if you won't answer they won't pay. So yeah, you might want to answer your phone a little more often. Chances are it'll make your withdrawals go a lot smoother. That's assuming all your details are legit, needless to say.

 

[dionysus]

I must be incredibly lucky; neither do casinos phone me, but the vast majority don't even ask me for docs unless they're MGs

 

[chayton]

Whenever I opened a new account with CWC I'd get a little popup window that said "Please call us at (whatever phone number) to verify your account details" - I think the only time I've ever gotten called from any casino is when I've written a mail complaining about something. Not counting the insane amount of calls from the virtual group back before I got my name off their list.

 

[P.V.]

Actually just wondering if you prefer the gaming sites calling you directly, or you calling them to confirm, which only works if they have caller ID, or if you'd prefer an automated system calling you and then enter a 4 digit code to confirm your phone #?

I'm thinking some would prefer not to be hassled by human phone verification, not sure.

Again thanks for the replies.

 

[chayton]

Well personally I'd rather NOT have them call me unless I ask them to - partially because of the time difference. Once I was playing at Lucky Red I think it was, and it's was about 3am and the message popped up for me to call them. If they'd called me and woken up Ray there would have been hell to pay. Also I don't want to have casinos calling if someone I know who doesn't gamble is here. Not that I'm hiding it, but other people don't need to know what I do with my money.

 

[Jasminebed]

I don't mind a verification phone call, but I want to be asked a convenient time. I recall being in chat at Bet365 and them asking if now was a convenient time. Or ask me to call as CWG does. Or send me an email asking me to phone, and then ask to call me back.

I don't usually answer my phone. Other people live here, telemarketers and creditors of people that haven't lived here in years are huge interuptions to my day. Please lease a message.

 

[labeled]

Well personally I'd rather NOT have them call me unless I ask them to - partially because of the time difference. Once I was playing at Lucky Red I think it was, and it's was about 3am and the message popped up for me to call them. If they'd called me and woken up Ray there would have been hell to pay. Also I don't want to have casinos calling if someone I know who doesn't gamble is here. Not that I'm hiding it, but other people don't need to know what I do with my money.

I'm with you. Unless the casino is using one of the credit-report based verification systems (where they ask questions based on info in your credit history, as well as odd questions like your aunt's middle name & such) I actually don't see the purpose to phone calls at all.

The way I see it, all they can really verify is whether a person is male or female (and that's sketchy at best). Put it this way - say someone uses my card to open an account. They're either in my home (son, wife, daughter, father-in-law, whatever) with physical access to my card, or they're a complete scammer who's gotten my card number some other way. So in the first case, if they put my home number in the account registration and then receive a call, all they have to do is say "yep, that's me, I deposited." Unless it's a member of the opposite sex, but like I said, that's really only a guess on the casino's part. The other scammer scenario - well, it's not likely they're going to use my correct phone number (which isn't cross-referenced against cards here in the states), they're going to use their own, and again, state "yep, that's me."

Am I missing some way this would legit catch someone trying to use my card w/out my knowledge?

 

[samoas]

Sorry to be contrary but no, email is far from sufficient to verify identity and confirm registration validity. Faking registration details is trivially simple if the only verification of those details is email based.

Phone verification is a primary tool used by a number of casino groups. As you've seen, if you won't answer they won't pay. So yeah, you might want to answer your phone a little more often. Chances are it'll make your withdrawals go a lot smoother. That's assuming all your details are legit, needless to say.

I stated, " I do not want to be contacted via phone by any online gaming facility and usually make that fact known upfront. E-mail correspondence is sufficient."

Let me clarify, I was referring to any additional communications.

 

[samoas]

Actually just wondering if you prefer the gaming sites calling you directly, or you calling them to confirm, which only works if they have caller ID, or if you'd prefer an automated system calling you and then enter a 4 digit code to confirm your phone #?

I'm thinking some would prefer not to be hassled by human phone verification, not sure.

Again thanks for the replies.

Don't call me, I'll call you!

 

[max1mike]

I just got phone verified by sloto (the rig one) ...they gave a $50 freebie ..."for my time"

 

[LaHutti]

My people will contact your people.!

I don't mind one call for verification, if they REALLY feel it;s needed (Most don't, so why some, eh ?). After that, NO more calls, thank you. If I want to talk to you, I'll call you.
There was some Playtech casinos that would call several times a week, at all times. After they woke me up at 4 in the morning to "offer" me a deposit bonus, that was the end for me and Playtech casinos.

 

[P.V.]

Helpful information, thanks for the replies.