[Resolved] Clubworld - please clean out your pm box and respond to customer emails

[takethemoney]

I've been trying to get a response to emails which now span weeks, but nothing. I just tried to send a PM but the box is full. Could I get a PM from you when you can receive pm again? Thanks

[Lucky Loser]

Good luck. They have a habit of not responding.

[chuchu59]

I wouldnt say they have a habit of not responding as Tom has always replied to my pms. Nevertheless, they do need to work on this area ie communication with their players as sometimes many issues stem from grave misunderstandings from both sides. Tom responded to a thread several days ago so he must have visited the forum. Given its wide coverage, CW must have received its fair share of pms and they must make sure the mailbox is cleaned regularly as part of good customer service. Issues may not be solved instantly but an acknowledgement would suffice.

Meanwhile, can Bryan increase the mail capacity of the accredited casinos' forum reps?

[maxd]

Meanwhile, can Bryan increase the mail capacity of the accredited casinos' forum reps?

Just a reminder here to use the Report Post feature if you want Bryan or one of us mods to see something ASAP:



Otherwise it'll get seen when we happen to stumble across it. Could be today, tomorrow ... whenever. Probably not what you had in mind.

[chuchu59]

Sorry Max, never used that function before and never learned how to use it.

[Casinomeister]

@takethemoney - I've just checked Clubworld's PM stats and he has 450 messages stored out of 600 allotted. So there shouldn't be a problem sending messages to him. In fact, I've just sent him one.

Did you get an error message? Are you sure you sent one to Clubworld here? http://www.casinomeister.com/forums/...clubworld.html

[clubworld]

Hello, apologies that my PM box was full when you sent me the message. I have cleared out a load of space now so please try to resend.

Thanks
Tom

[chayton]

Meanwhile, can Bryan increase the mail capacity of the accredited casinos' forum reps?

Good idea chuchu - is there a way to do that Bryan?

[takethemoney]

@takethemoney - I've just checked Clubworld's PM stats and he has 450 messages stored out of 600 allotted. So there shouldn't be a problem sending messages to him. In fact, I've just sent him one.

Did you get an error message? Are you sure you sent one to Clubworld here? http://www.casinomeister.com/forums/...clubworld.html

Thanks Bryan. Yep, same place I pm'd from and the error I got was that their box was full. Issue has been resolved and I have been responded to.

[KasinoKing]

Good idea chuchu - is there a way to do that Bryan?

Yes there is - he recently doubled my allocation after I found I could not download my old PMs.

KK