I believe that all Rival casinos are one and the same!

[qweenie]

Ok still new to all this and this is my second post. Need some insight from you all. I have previously stated my bad experience with Rival Casino Box24, and how they suspended my account after my deposit and stated that my phone number was invalid...which by the way is a magic jack internet phone and is valid, because I receive phone calls daily.

After the suspension I called my bank and did a stop payment on my echeck, now I have a chargeback and before you guys condemn me. If you were new and just made a payment and went to log in and was blocked you may have done the same thing. I do plan on making this right and will be doing a western union to pay for the chargeback, but will not play there again.

Which leads me to the question of whether all rivals are one and the same. I have accounts at slotstocash, paradise8 and supreme play but never played those and only played box24. After my problems with box24 I asked slotstocash how this would affect me, and was told that It would indeed affect me and until my account was in good standing with box24 I could not play with slotstocash. I chatted with someone from supreme play today and was told the same thing, I also chatted with paradise8 and was told the same thing. Here is a transcript of the conversation:

qweenie1: which is why I stopped the check
qweenie1: yes
qweenie1: that is correct
qweenie1: now look at my suspension
qweenie1: which is after my deposits
qweenie1: before I stopped payments
qweenie1: they suspended due to phone number invalid
qweenie1: problem
Xander: im uncertain what will happen to your paradise 8 account, it might have some influences on it also
qweenie1: that is what I wanted to know

qweenie1: so you guys are the same
qweenie1: I plan on making the payment via western union
qweenie1: as I don't trust them anymore
qweenie1: they said the reason the first suspended us was a phone issue and apolgized about it
qweenie1: but that was it little late
qweenie1: If you guys are related please close this account
qweenie1: As I do not like what has happened there. I plan on making payments to correct this
Xander: they are each individually owned and managed but they use the same software and service
You are not currently in a chat session

They ended my call! This was the third time I tried to get answers and was hung up on.

The exact same thing was said at supreme play and slotstocash.

I believe the casinos are the same. I still don't understand why they suspended my account after I had just made a deposit citing invalid phone number as the reason..

Anyways any clarification on this matter would help.

[raj]

Xander: they are each individually owned and managed but they use the same software and service

That is pretty much the answer if you chargeback one it will affect the whole group.

Raj

[qweenie]

Xander: they are each individually owned and managed but they use the same software and service

That is pretty much the answer if you chargeback one it will affect the whole group.

Raj

I would not have stopped payment if they did not suspend my account because of a phone number problem. But you are right with your answer here, I guess it is a whole group. I somehow talked with the same manager at both supreme play and box24.

[vinylweatherman]

Even if you "make good" on this, you are STILL in danger of not getting paid.

This Is vegas confiscated $80K from a player with a similar account issue at one Rival, and even though it was "made good" to that casino's satisfaction, they STILL didn't pay.

There is a collective policy running at all Rivals, and even if the problem is at one of the 4 truly independent Rival casinos, the others will STILL consider it a "black mark" against you, and correcting the problem seems to have little effect.

The recently released 2010 awards has the details of this. Rival have won a few awards, none of them being the GOOD ones

[slotjunkie]

I would not have stopped payment if they did not suspend my account because of a phone number problem. But you are right with your answer here, I guess it is a whole group. I somehow talked with the same manager at both supreme play and box24.

Why would they have the same manager? Isn't Supreme Play rogued and Box24 somewhat accredited? What do they have to do with the other?

[raj]

I would not have stopped payment if they did not suspend my account because of a phone number problem. But you are right with your answer here, I guess it is a whole group. I somehow talked with the same manager at both supreme play and box24.

I can understand your frustrations with the casino and your phone number issue, but really regardless of the behaviour/reputation/actions of a casino, or indeed any company taking payment by card I still think "doing a chargeback" should only ever be used as a last resort in a dispute after all other avenues of resolution have been exausted.

That might come accross as unsypathetic to your current sitaution, but NO business gaming or none gaming like their customers doing a chargeback (regardless of whether you offer to reimburse)and most will not hesitate to cease to do business with you again if you ever do one.

Raj

[Pulver]

Sound advice, stay away from all Rival powered casinos.

[raj]

Why would they have the same manager? Isn't Supreme Play rogued and Box24 somewhat accredited? What do they have to do with the other?

Not sure about Rival , but its not uncommon in the world of white labels for customer support to be provided centrally. thus you will appear to be talking to the casino you play at but are in fact talking to someone handling customer sevices for dozens of differently branded and owned casinos.
Hope this makes sense.

Raj

[qweenie]

I can understand your frustrations with the casino and your phone number issue, but really regardless of the behaviour/reputation/actions of a casino, or indeed any company taking payment by card I still think "doing a chargeback" should only ever be used as a last resort in a dispute after all other avenues of resolution have been exausted.

That might come accross as unsypathetic to your current sitaution, but NO business gaming or none gaming like their customers doing a chargeback (regardless of whether you offer to reimburse)and most will not hesitate to cease to do business with you again if you ever do one.

Raj

Agree with you, and I only did this after I was blocked after a payment.

[all4greed]

Regardless of repaying the chargeback, the mark is against you permanently with the Rival group. It might come back to bite you if you have a withdrawal down the road.

At this point, just stay away from Rival anything.